Newark Toyota World

My Toyota Experience Mark Truong was very professional. He was very knowledgeable about the different vehicles & helped me in selecting the one that was perfect for me and Mark Truong was very professional. He was very knowledgeable about the different vehicles & helped me in selecting the one that was perfect for me and my family. He was very helpful in suggesting additional assessories for my car. Mr. Shultz was also very professional. He took the time to thoroughly explain the numbers & details. He explained the different types of warranties & helped me in deciding which plan was best for me. I did not feel pressured into making my purchase. Whoever washed & cleaned my car did an excellent job. Thank you Newark Toyota World for making my experience exceptional!!!! More

Great Service! At Toyota World I am always treated as a guest while u wait format car to be serviced. Staff is friendly and helpful waiting room is conveniently st At Toyota World I am always treated as a guest while u wait format car to be serviced. Staff is friendly and helpful waiting room is conveniently stopped the snacks and free Wi-Fi! More

New 2016 Highlander We had the opportunity to stop by when we had no intention on purchasing a new car, but the pricing and dealership personnel were so inviting, they ma We had the opportunity to stop by when we had no intention on purchasing a new car, but the pricing and dealership personnel were so inviting, they made the process of walking out a few hours later with a new car a truly enjoyable experience. It was not sales push, it was good old professional competence and meeting the customers needs. They worked with us (our trade in was full of branches we were taking to recycling!), understood what we were looking for, and presented a fair price. This is our second car from this dealership, and it will not be our last! More

lonnnnng wait despite scheduled appt 1 1/2 hours for new wiper blades & tire rotation even though i had schedulled appointment. THIRD time i have had service there where car wash was brok 1 1/2 hours for new wiper blades & tire rotation even though i had schedulled appointment. THIRD time i have had service there where car wash was broken. nobody to blame but myself for keep hoping service from here will improve. perhaps if they invested in people instead of having a convenience store in waiting room they could be efficient & expedient. More

Periodic Maintenance - Great Customer Service. Recently had my car was in for periodic maintenance - oil change, tire rotation, fluid inspection, filter, brake, radiator, and suspension inspection Recently had my car was in for periodic maintenance - oil change, tire rotation, fluid inspection, filter, brake, radiator, and suspension inspection. Very happy with customer service people. Dealt with Jacob - very personable, great people skills. I find that is true with everyone I have dealt with there and I've been a customer for over 10 years. More

Service was fine - Factory and Dealership not so fine Transmission fluid 4 quarts low from the factory! Toyota knew about the problem (it's all over the internet)! Dealership did not warn me of the pro Transmission fluid 4 quarts low from the factory! Toyota knew about the problem (it's all over the internet)! Dealership did not warn me of the problem - So I drive the truck for 2000 miles low on fluid. What damage did I do? Is Toyota going to extend my warranty for their mistake? Dacia Letts and the Tech did their job- no problems there! They made sure the fix was done right and road tested the vehicle. More

5,000 mile service Very friendly service. They do a great job explaining things so you can understand it. They do a great job getting your car taken care of in a timel Very friendly service. They do a great job explaining things so you can understand it. They do a great job getting your car taken care of in a timely manner. More

routine maintenance I took my Camry in for service when the maintenance light came on. The staff was cordial and helpful. I left the car over night and was called when it I took my Camry in for service when the maintenance light came on. The staff was cordial and helpful. I left the car over night and was called when it was done. I was pleased they washed the car as well. I am very satisfied with the service. More

Pretty GREAT WAY to start off a Friday Morning! My vehicle was taken in promptly at 8am as scheduled for a minor repair. They've been really quick and attentive on all 3 occasions that I've had my My vehicle was taken in promptly at 8am as scheduled for a minor repair. They've been really quick and attentive on all 3 occasions that I've had my vehicle serviced, twice without an appointment, but I would seriously RECOMMEND one. The service associate gave me a reasonable two-hour estimate and I left walking (by choice) to a nearby appointment with a complimentary cream cheese bagel, a donut and a decent cup of coffee. Henry is awesome! The other guy was cool too! More

Important recall but no parts available at scheduled appt. I received a recall notice for a manufacture defect with leaf springs and made an appt to have the required repair. The person who answered the phone I received a recall notice for a manufacture defect with leaf springs and made an appt to have the required repair. The person who answered the phone was not familiar with recalls. When I came in for the appt, I was told Service "would have to see if my car qualifies." And, even if my car qualified, there were no parts, so I would have to come back. The recall notice said nothing about "qualifying." The recall said I needed repair and that it was very important. This snafu with Service wasted 1/2 day of my time. More