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Newark Toyota World
Newark, DE
2,448 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,448 Reviews of Newark Toyota World
December 21, 2018
Wasted almost 6 hours of my time I purchased a new 2018 Toyota Tundra 3 months ago, I spent almost $60 thousand dollars on this truck with xtras. Ie, lift kit, fender flares, exhaust I purchased a new 2018 Toyota Tundra 3 months ago, I spent almost $60 thousand dollars on this truck with xtras. Ie, lift kit, fender flares, exhaust system, remote starter, tinted windows, tired and rims. After a month or so I noticed a couple of the fender flares were loose. I spoke with the service Dept to set up an spot with the dealership. They told me the guy who does this is only here on Weds. ( not flexible at all ) So I cancelled work for myself that day and lost an $800 job to add insult to injury and drove over an hour to the dealership. I waited over 2 /:2 Hours as they do called worked on my truck. The service assistant came out and said “ It good as new “. I walked over to the truck and noticed the Tech tried to use double sided tape to fix it,. Apparently they didn’t think I would notice. When I expressed my disappointment and told them I could of done this at home they didn’t know what to do. The service nanager was clueless. After another hour and finding out that the original Tech wasn’t there, I told them to give me my truck back and I would take it back home to get it taken care of. NO ONE in service tried to reach out to me. Onlly Kelli in the aftermarket division . I left a message for the GM Jeff who didn’t call back until the next day after I called the sales rep who sold me the truck. ( who consequently is a great guy.). The GM Jeff Ickes expressed his concern and said he would definitely get back to me in 2-3 days . It’s been over a week and I left 2 VOICE MAILS And have not heard back since. I took my truck to a local place who took my truck in for the day and fixed it properly. John C More
by Jcut1268
Employees Worked With
Jeff Ickes, Luis Lopez
November 30, 2018
Excellent car buying experience The service I received when purchasing my new Tacoma was outstanding. Chris and the team over at Newark Toyotaworld really took care of me and got me The service I received when purchasing my new Tacoma was outstanding. Chris and the team over at Newark Toyotaworld really took care of me and got me in a truck that suits me perfectly. Would highly recommend talking to Chris Delpeche when purchasing your next vehicle. More
by Herrbbb
Employees Worked With
Chris Delpeche
November 16, 2018
Excellent customer service experience My wife and I had our 2011 Sienna in for a recall/service bulletin and we had the pleasure of working with Cheryl. Not only was she very responsive v My wife and I had our 2011 Sienna in for a recall/service bulletin and we had the pleasure of working with Cheryl. Not only was she very responsive via email and over the phone, she went above and beyond to make sure we were satisfied in a loaner while the parts were on order. We were kept up to speed the entire time and left their facility completely satisfied. This is the only Toyota service center that we will ever visit....period! Mike Simon More
by MSimon
Employees Worked With
Cheryl Gephart
October 26, 2018
The best new truck experience I walked in the dealership on a Saturday and was greeted by Jeff with a smile and a handshake. Told him what I was looking for and was nothing but hel I walked in the dealership on a Saturday and was greeted by Jeff with a smile and a handshake. Told him what I was looking for and was nothing but helpful. I walked out with the best deal on a new truck. Thanks Jeff More
by Jeffmcardell
Employees Worked With
Jeff Turner
September 24, 2018
No customer service We sold a car to Newark Toyota world and could not have more disappointed with the lack of customer service. Almost 6 weeks after we sold the car to We sold a car to Newark Toyota world and could not have more disappointed with the lack of customer service. Almost 6 weeks after we sold the car to Newark Toyota World did we receive a check for the proceeds of the vehicle. 3 weeks after we sold the car, we received a call from the new owners asking us why we sold the car. I promptly called the dealership to find out why they have not distributed the funds, only get get voicemail after voicemail. When I finally did speak with someone we were told to call the bank who held our loan to find out if they sent the title to the dealership. The lien holder had of course sent the title as soon as it received notice the car was sold. We were told we had to speak with the title department which of course was closed at the time. After many more phone calls and a few visits to the showroom did we finally get an answer that we would have a check the next business day. After the person we were speaking with says "well we are a multi-million dollar company." Right, so after we sign the title over, you cannot afford to write us a check. Not even after you have sold our car?! Very disappointing. We are not in the market for a Toyota, and should that day come, we will never be purchasing from this dealership. Bottom line is if you are looking for service, look elsewhere. More
by Truck guy
Employees Worked With
Anthony Harris
September 08, 2018
Great experience buying a new car Ken Steen was very friendly, professional, and informative. He made our experience of buying a new car very easy and uncomplicated. I would definitely Ken Steen was very friendly, professional, and informative. He made our experience of buying a new car very easy and uncomplicated. I would definitely refer him to our friends and family. More
by George813
Employees Worked With
Ken Steen
September 03, 2018
Top rating I give Toyotaworld six stars on a 1 to 5 scale! The personnel in the showroom, from the receptionist to the sales managers were excellent. Very cus I give Toyotaworld six stars on a 1 to 5 scale! The personnel in the showroom, from the receptionist to the sales managers were excellent. Very customer-friendly and direct. I especially was impressed with the salesman who helped me as I considered the RAV 4, JJ. He listened to me and was very open and thorough about both new and used vehicles as I took several days to make up my mind about my purchase. JJ's knowledge of the vehicles that I test drove was impressive and he made the experience a very positive one. More
by goodbuy
Employees Worked With
JJ Ickes
September 03, 2018
Excellent experience So great! I bought my car with a pleased price. And really have a good experience at Newark Toyota world. I would recommend this dealer to my friends. So great! I bought my car with a pleased price. And really have a good experience at Newark Toyota world. I would recommend this dealer to my friends. More
by PS
Employees Worked With
Ajay Bhan
September 01, 2018
Great! Chris was amazing at helping me find the perfect RAV4 to purchase as my very first brand new car! He made the process so easy and enjoyable! So much s Chris was amazing at helping me find the perfect RAV4 to purchase as my very first brand new car! He made the process so easy and enjoyable! So much so that my parents came back the next day and bought a new car from him! Will definitely recommend Chris and Newark Toyota world More
by Jlyons
Employees Worked With
Chris Delpeche, Delonn Ellison
September 01, 2018
Professional, Intelligent and accommodating!! Larry was pleasant, knowledgeable and his presentation in explaining services &Toyota perks was clear and excellent! He is a good fit for his position Larry was pleasant, knowledgeable and his presentation in explaining services &Toyota perks was clear and excellent! He is a good fit for his position and he seems to be a people person. I have already made a future appointment with him for my service. More
by EdyeP
Employees Worked With
Larry Morrow
