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Newark Toyota World
Newark, DE
2,448 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,448 Reviews of Newark Toyota World
August 13, 2019
Recommend everyone Except Brian for Service for my 19 Tacoma I have had incredible experiences with the sale and service of my 19’ Tacoma; except for today, 8/13/19. Yesterday morning I was greeted as I exited m I have had incredible experiences with the sale and service of my 19’ Tacoma; except for today, 8/13/19. Yesterday morning I was greeted as I exited my truck at the Toyota service center. I was told my service person would be with me shorty. Brian greeted me and we exchanged my truck’s vital information. As we discussed the 10,000 oil change, tire rotations, etc... I mentioned I would like them to look at the clutch and conceivably adjust it. Just as I finished said sentence, Brian barked back, THERE ARE NO CLUTCH ADJUSTMENTS! His unprofessional and Nearly Bullying retort was joke like. I thought he was kidding. That’s how ridiculously bizarre his retort seemed. I looked at him and simply asked ‘excuse me’? He eventually back peddled and conceded, ‘well, I have been doing this a long time, so I know about these things. ‘At this point, totally turned off, I repeated, ‘please check the clutch. I left the the service area and told the receptionist I was ready for my prearranged ride to take me home. She knew nothing about it. I had to return to Brian to have him schedule me ride home. He knew nothing about this. So two major strikes against a hostile, unorganized person. When I arrived back at the dealership to pick up my truck, Bill Chafee helped me sign paperwork and continue on. Bill is the utmost professional. He explained everything clearly and professionally. I told Bill if I had ever barked at any of my clients in my work environment, (the way Brian barked at me), I would be out of business very quickly. I completely recommend Bill Chafee for all Toyota services. Joseph d. More
by joseph d
Employees Worked With
Bill Chaffee, Mark Barto
July 25, 2019
Is this a business??? They do not act like it. Received an amazing offer letter in the mail as a loyal Toyota customer so we called and spoke with Rose who was upbeat and positive and confirming of Received an amazing offer letter in the mail as a loyal Toyota customer so we called and spoke with Rose who was upbeat and positive and confirming of Toyota's commitment to us as longtime Toyota customers. We scheduled an appointment for 2 days later with the intention to upgrade from a 2014 and re-establish our warranties. When we arrived, we met Ken in the parking lot who was nice as pie and was a longtime salesperson for ToyotaWorld. He saw us looking at the newly released RAV4 XSE Hybrid and immediately allowed us to drive it. He was very knowledgeable about the car and the differences between XSE, Limited and VLE models. Unfortunately, it broke down pretty badly from here. Turns out that they did not actually have the XSE car my husband had discussed over the phone. We thought it best to begin the appointment by thinking through a few of the financials at a highlevel to ensure we could look at cars that were in our budget (approx. $30K). Therefore, we asked Ken if we can begin the budget conversation early and he said 'Not Yet' for 90 minutes! We went to the General Manager Jeff Ickes and he made it known that the letter we received was just a marketing ploy and not meant to confirm Toyota's commitment to loyal customers. He said the XSE we were looking at was in high demand and really did not care whether we bought it or not because 'that car will sell tonight to someone else in a couple of hours'. He also said the XSE parts made in China are being held up by the Trump tariffs but perhaps in October the new US factory will be able to get XSE cars to dealerships in a timely fashion. He never asked if we wanted to upgrade our 2014 to something else on the lot nor did he care. He advised we simply buy the purple 1 XSE he had or go home. He said all of this with a smile and a laugh but nevertheless offensive to us after being baited and held for 90 minutes while Ken was running around pretending to find new inventory. Finally, minutes after this conversation with Jeff, Ken had located a color that was suitable but wanted us to buy it without driving it from a sister dealership 40 minutes away for $37K with a trade in value of our car $3K lower than Kelly Blue Book. The payment would have come to ~$700 per month. Now this is nothing for us since we both drive high end cars to work, but we came in only wanting to upgrade our 2014 front wheel drive, to a 2018/2019 All wheel drive. We had in mind a payment of about $400. We politely said to them that the ToyotaWorld instore customer service could have worked a lot better if Ken had asked us at the beginning of the appointment what we would consider as payment and what features we were looking for. We would have told them (as we said to Rose) 1.) 2018 or higher, 2.) All wheel drive, 3.) $400 payment, 4.) trade in value of $14,000. We left feeling baited, insulted, cheated, and want no part of ToyotaWorld nor Toyota for a long while. Rule #1 in business, if you get a customer ready to buy, don't let them leave unhappy. Would have been great to have Ken, Jeff, and Jim exclaim, 'hey we want to keep you as a customer! The car you want is out of your price range and not in inventory but we can satisfy your requirements by upgrading you to a new 2018 AWD gas model for two years and then we will switch you into the XSE since by then the inventory will be in a better place.' Sending this to the owner of the franchise in the event he wants to do something about the linear myopic customer service model. Bottom line is that Toyota could have had sales tonight of $67,000 (ours and the XSE that will sell tonight) but instead they went out of their way to dampen a $30,000 sale. Is this a business????? More
by shirleyskidsspa
Employees Worked With
Jeff Ickes, Ken Steen
July 09, 2019
Bill Chaffee was great I went in with no appointment. Bill got my truck in right away. He greeted me quickly and with a smile. His Tech Diagnosed the problem quickly and I went in with no appointment. Bill got my truck in right away. He greeted me quickly and with a smile. His Tech Diagnosed the problem quickly and had me in and out in under and hour. Bill also let me know about a recall on my truck. Scheduled it for Tomorrow. He offered to do it the day I came in but I didn't have time. I will definitely be back and will always work with Bill More
by Mitchell B
Employees Worked With
Bill Chaffee
June 25, 2019
Mark Barto is the BEST!!!!!! I have always had a Honda and was not sure to go with Toyota. My dad has been working with Mr. Barto for many years and told me I had to deal direc I have always had a Honda and was not sure to go with Toyota. My dad has been working with Mr. Barto for many years and told me I had to deal directly with him and wouldn't regret it. His experience far exceeded my expectations. He was beyond amendable, helpful, and made sure I was completely aware of the new purchase, guiding me along the way. He made sure to follow up with me after the purchase, and even set an appointment so I could learn all of the new, unknown features of the vehicle. I'd highly recommend him to anyone looking to buy a car/ Toyota. Thanks again , excellent service and experience A++++ More
by lucy
Employees Worked With
Mark Barto
June 17, 2019
Best dealer It is my second time purchased a Toyota from Mark Truong. He is kind and patiently. He explain all features on the new car. Also I got a good deal on It is my second time purchased a Toyota from Mark Truong. He is kind and patiently. He explain all features on the new car. Also I got a good deal on my car. More
by Yan
Employees Worked With
Frank DelGuercio , MARK TRUONG
June 02, 2019
Excellent service Chris D. Took very good care of me while buying my new car. He was recommended by a friend and he was the best! He really helped me through out the pr Chris D. Took very good care of me while buying my new car. He was recommended by a friend and he was the best! He really helped me through out the process explaining everything in detail. I will definitely recommend Chris D. To anyone looking to purchase a vehicle. More
by Sandran64
Employees Worked With
Chris Delpeche, Edgar Estrada
May 10, 2019
Oil change and check I appreciate the good service as it gives me peace of mind before I travel. Thank you Jason and Bill you are great and easy to deal with. I appreciate the good service as it gives me peace of mind before I travel. Thank you Jason and Bill you are great and easy to deal with. More
by LIGERILOGAN
Verified CustomerEmployees Worked With
Bill Chaffee, Jason Curley
April 03, 2019
Awesome Customer Service!! We were in looking to buy a brand new Toyota Tundra but we were not able to but our salesman was doing everything that he could do to get us into a br We were in looking to buy a brand new Toyota Tundra but we were not able to but our salesman was doing everything that he could do to get us into a brand new vehicle. As hard as he tried he could not get us into a brand new vehicle but he did get my husband into a like new used vehicle that has very low miles, the color that my husband wanted, and everything that my husband was looking for. I salesman Chris Willis did an outstanding job, if we are ever in need of a vehicle or our friends or family are in need of a vehicle we will recommend Chris at ToyotaWorld, in Newark, DE. The customer service that we experienced there was a great experience, he carried on a conversation while we were waiting on news as to whether we were getting the vehicle or not and he knows his stuff about vehicles!! More
by Georgecrawfordjr
Employees Worked With
Chris Willis
February 13, 2019
Great Help Great Salesmen. Told me the truth and helped me get exactly what I wanted. Didn’t try and sell me something I wasn’t looking for that’s a big plus. Great Salesmen. Told me the truth and helped me get exactly what I wanted. Didn’t try and sell me something I wasn’t looking for that’s a big plus. More
by Davidshahan95
Employees Worked With
Jeff Turner
February 11, 2019
20K service Awesome experience, Luis was very friendly and asked whether I wanted my next service scheduled. He also signed me on the Rewards program and made sur Awesome experience, Luis was very friendly and asked whether I wanted my next service scheduled. He also signed me on the Rewards program and made sure my vehicle was washed. I brought it in dirty due to the recent snow. Jeff was very helpful in my purchase of my 2019 Camry. He explained 'apple car play. More
by Kwekuesson
Employees Worked With
Jeff Turner, Luis Lopez
