New Country Lexus of Latham

Great service One of the reasons I buy Lexus is because of the service -- Paul Tonic is the" best of the best" I feel that when I leave New Country my vehicle is t One of the reasons I buy Lexus is because of the service -- Paul Tonic is the" best of the best" I feel that when I leave New Country my vehicle is tip top condition -- My family all drive Lexus and are serviced at New Country --Joe Thorne runs a great operation ! More

New Country Lexus of Latham Our family has been customer of NCLL since 2008. We bring our cars (IS, RX, and GX) to NCLL for their services. It is always quick and there is no p Our family has been customer of NCLL since 2008. We bring our cars (IS, RX, and GX) to NCLL for their services. It is always quick and there is no pushing from the service group for doing the "extra" things. This makes me feel a lot easier when I go there. More

Always consistently good service. I have been a service customer there since 2006. No matter how small the job, I have always been treated as a valued customer. I stopped in a couple I have been a service customer there since 2006. No matter how small the job, I have always been treated as a valued customer. I stopped in a couple of times without an appointment. Once with a broken windshield wiper. They fixed it and I was on my way within 10 minutes. Another time with a deflating tire. They found a screw in it and fixed it right away. My regular service appointments have always gone smoothly. My SUV has been ready when they said it would be, and the work was always flawless. My last few visits, I have had Tyler as my service rep. He is the type of employee that makes an employer proud. He has been excellent to work with. More

Terrible service overall I got a service 15000 miles since that service I’ve been having a problem over and over. This has been the third time I have dropped my car off. I’ve I got a service 15000 miles since that service I’ve been having a problem over and over. This has been the third time I have dropped my car off. I’ve wasted my time increased my mileage and put almost 60 miles back and forth. Problem is still not fixed. this is my third day off of work in order to fix this problem. The service man told me that this would maybe fix this problem if they found it. What they are trying to say is there wasting my time over an over and their calling me a liar. hopefully someone in the higher levels contact me on this issue. More

Top notch service When you sell a high end product you have to have high end service. We have ben going here for over 6 years and have been very pleased with the servi When you sell a high end product you have to have high end service. We have ben going here for over 6 years and have been very pleased with the service. The sales staff and office personnel have always been very courteous and helpful. More

Always Treated Like I'm the most important customer This dealership has taken care of me from day 1 . . . even when someone side swipes the loaner Service is why I will buy my next car from this deal This dealership has taken care of me from day 1 . . . even when someone side swipes the loaner Service is why I will buy my next car from this dealership More

New car purchase I purchased a new Lexus last week from New Country in Latham and could not be happier with the service, I have been working with Peter Warner for year I purchased a new Lexus last week from New Country in Latham and could not be happier with the service, I have been working with Peter Warner for years and I keep coming back! The personalized service and responsiveness was exceptional. I strongly recommend this dealership to anyone looking to buy a new or used car. More

Service for LEXUS GX 460 Tyler works for service, Nice gentleman and I’d to personally thank you Tyler. Thank you for the excellent job and service, thank you so much. Tyler works for service, Nice gentleman and I’d to personally thank you Tyler. Thank you for the excellent job and service, thank you so much. More

quick, friendly and great service Everyone was very polite and friendly, quick to take us in and complete the service, just a great experience, just us in quick, explained everything! Everyone was very polite and friendly, quick to take us in and complete the service, just a great experience, just us in quick, explained everything! More

Excellent service. Friendly and helpful staff. Excellent and friendly service. We were a walk-in on Friday afternoon and were treated perfectly. Always great service and courteous and friendly and Excellent and friendly service. We were a walk-in on Friday afternoon and were treated perfectly. Always great service and courteous and friendly and accommodating staff. More