New Country Lexus of Latham

The service was well explained and done. PAUL was human and very attentive and I strongly recommend the dealership to hire more people like him and very attentive and I strongly recommend the dealership to hire more people like him More

I would recommend the SERVICE not the SALES Paul in service is awesome, so helpful everytime I bring my car in. The SALES MGR sold me a warranty and told me it covered things IT DID NOT. I als Paul in service is awesome, so helpful everytime I bring my car in. The SALES MGR sold me a warranty and told me it covered things IT DID NOT. I also stressed I had HIGH MILES as I drive a lot for work, and he kept insisting I had 3 years coverage. NOPE, I have about 11 months !! Tried to get work done that I thought was covered, it was NOT. Paul tried to help me out a lot with this too. I will never buy a car from THIS PARTICULAR DEALER AGAIN.. I would trust Paul with my car though! More

First 5000 mile check Since this was my first 5000 mile check they only had to do an over check which went quickly and even washed my car! Thank you! Since this was my first 5000 mile check they only had to do an over check which went quickly and even washed my car! Thank you! More

Very friendly and responsive. Great setting up with loaner car so I can run errands while my car is being serviced. The whole dealership is always clean and well presented. loaner car so I can run errands while my car is being serviced. The whole dealership is always clean and well presented. More

Scheduled Service The service dept here is completely professional courteous and ready to help. Service was completed on time and in a timely manner was in and out of t The service dept here is completely professional courteous and ready to help. Service was completed on time and in a timely manner was in and out of there before I knew it. I will definitely be returning to this dealership for any work I might need done. More

was pleased with my service at new country...40000 miles service ,brake inspected, tires, recall done and vehicle cleaned, no complains. Raynette was pleasant to deal with. service ,brake inspected, tires, recall done and vehicle cleaned, no complains. Raynette was pleasant to deal with. More

Stonewalled by General Manager Told the Lexus of Latham sales rep. that I planned to install a trailer hitch on the 2019 RX 450hL I was interested in and was told I could have one i Told the Lexus of Latham sales rep. that I planned to install a trailer hitch on the 2019 RX 450hL I was interested in and was told I could have one installed myself or have Lexus do it. After purchasing and shopping for a compatible hitch I learned that no one makes a hitch for this vehicle... not even Lexus! (They make one for the RX450h, but not the "L". Apparently, this is a very unique SUV...) Not happy with this "bait and switch"... I contacted the General Manager Jared Wilson. He apologized for the misinformation and asked if I could give him a chance to investigate and get back to me.... 2 weeks later no c/b. Called Jared and he indicated he thought he had gotten back to me... Anyway, after confirming no Class 3 hitch was available for this car he said perhaps there is a class 1 hitch available to serve my trailering needs. He said he would have his service dept. investigate and get back to me.... 2 weeks later and no c/b. I call Jared once again and left a message for him to c/b. 2 more weeks have passed and still no c/b. This level of service is deplorable. How this General Manager keeps his job I have no idea... More

Excellent Service! Very friendly and helpful. Excellent work and quick service! Would always go back. Very helpful technicians. Informative and polite. Very kind an Very friendly and helpful. Excellent work and quick service! Would always go back. Very helpful technicians. Informative and polite. Very kind and helpful . Thank you! More

Excellent service This dealership offers great service with very friendly technicians. My car was service quickly with no unexpected issues. They stand behind their This dealership offers great service with very friendly technicians. My car was service quickly with no unexpected issues. They stand behind their work and even give you back a clean car More

excellent service very helpful service by Tyler, ( service manager) very friendly person .no wasting of time.very happy with service i have very high regard for Tyler very helpful service by Tyler, ( service manager) very friendly person .no wasting of time.very happy with service i have very high regard for Tyler More