National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave such a positive five-star review for National Automotive Group! We greatly appreciate your kind words and are delighted to hear about your consistently excellent experiences with our team. Ensuring that our customers receive courteous and professional assistance is a top priority for us, and we are thrilled that our service personnel have been able to make your visits convenient and stress-free. Your satisfaction and peace of mind are incredibly important to us, and we are glad that our team has been able to deliver on this promise consistently. Your feedback is a great source of motivation for us as we strive to maintain the highest standards of service excellence. We are committed to providing you with the same level of outstanding assistance and support during all your future visits to National Automotive Group. Thank you once again for choosing National Automotive Group. We truly appreciate your business and look forward to serving you for many years to come.

National Dodge Chrysler Jeep Ram responded

We want to express our sincerest apologies for the inconvenience you encountered during your recent appointment at National Automotive Group. Your feedback is crucial to us, and we deeply regret that your experience fell short of our usual standards. We understand your disappointment upon arriving for your scheduled air suspension appointment and being informed that the technician was unavailable that day. Please accept our apologies for the inconvenience and frustration this caused. While unforeseen circumstances can sometimes lead to technician availability issues, it is no excuse for the lack of communication on our part. We acknowledge that we should have reached out to you in advance to inform you of the situation and provide you with alternative options. Your time is valuable to us, and we regret any wasted time as a result of this oversight. We are taking immediate steps to ensure that better communication protocols are in place to prevent similar incidents from occurring in the future. Your willingness to give us another opportunity to serve you is greatly appreciated. Please be assured that we are committed to making your future experiences with us as seamless and satisfactory as possible. If there is anything further we can do to address your concerns or improve your experience, please do not hesitate to reach out to us directly. Your satisfaction is our top priority, and we are here to assist you in any way we can. Thank you for bringing this matter to our attention, and we look forward to the opportunity to regain your trust and confidence in National Automotive Group.

National Dodge Chrysler Jeep Ram responded

Thank you immensely for taking the time to share your outstanding experience with us at National Automotive Group! We're thrilled to receive your glowing 5-star review and to hear that our team, Jessica, Danielle, Lorenzo, Pete, and our detail team, provided you with exceptional service from start to finish. Ensuring that our customers feel welcomed, informed, and valued is our top priority, and we're delighted that you felt at ease throughout your time with us. We take great pride in maintaining a clean and organized facility to enhance your experience, so it's wonderful to know that this aspect did not go unnoticed. We greatly appreciate your recommendation to your family and friends. Word-of-mouth referrals are the highest compliment we can receive, and we're honored that you trust us to take care of your loved ones' automotive needs as well. Should you ever require any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to ensure that your ownership experience remains nothing short of exceptional. Thank you once again for choosing National Automotive Group, and we look forward to serving you and your referrals for many more years to come!

National Dodge Chrysler Jeep Ram responded

Thank you very much for taking the time to share your positive experience with National Automotive Group! We're thrilled to hear that you received great customer service throughout your vehicle buying process from all members of our team. Ensuring that our customers feel supported and valued during every step of their journey with us is our top priority, and we're delighted that you experienced just that. Your satisfaction is a testament to the hard work and dedication of our entire team. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure that your automotive needs continue to be met with the highest level of service and support. Thank you once again for choosing National Automotive Group. We look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to leave us such a fantastic 5-star review! We're thrilled to hear that our team at National Automotive Group provided you with attentive, professional, and helpful service during your visit. Ensuring that our customers' needs are met with understanding and kindness is of the utmost importance to us, and we're delighted that you experienced just that. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. Should you ever require further assistance or have any questions in the future, please don't hesitate to reach out. We're here to ensure that your automotive experience remains positive and stress-free. Thank you again for choosing National Automotive Group, and we look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you so much for your fantastic review! We're thrilled to hear about your positive experiences with Axel and Jerome at National Automotive Group. Providing exceptional service and expert product knowledge are values we prioritize, and we're delighted that both Axel and Jerome exceeded your expectations in this regard. We'll be sure to pass along your kind words to both Axel and Jerome. They'll be thrilled to hear that their efforts made such a positive impact on your car-buying experience. We're fortunate to have them as part of our team. It's wonderful to hear that the paperwork process went smoothly and efficiently for you. We understand that your time is valuable, and we strive to make the purchasing process as seamless as possible for all our customers. Thank you for choosing National Automotive Group for your vehicle purchases, and for trusting us with your business. We look forward to the opportunity to serve you again in the future. If you ever need anything else, please don't hesitate to reach out.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you have consistently received great service at National Automotive Group and that you've been a loyal customer for over 13 years. Providing exceptional service and maintaining customer satisfaction are our top priorities, and it's wonderful to know that our staff members have consistently met your expectations. We take pride in our team's professionalism and commitment to ensuring every customer's experience is nothing short of excellent. We're also delighted to hear that you're taking full advantage of the benefits of your Lifetime Free oil change offer with the purchase of your vehicle. It's our pleasure to provide this perk to our valued customers, and we're thrilled that it has contributed to your satisfaction with our services. Thank you again for your continued support and loyalty to National Automotive Group. We truly appreciate your business and look forward to serving you for many more years to come. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your feedback with us. We're glad to hear that your experience with National Automotive Group was overall positive, but we regret to learn that you found the cost of replacing your battery to be higher than expected. At National Automotive Group, we continuously strive to provide competitive pricing for all of our services, including battery replacements. We understand that cost is an important consideration for our customers, and we aim to offer fair and transparent pricing. We apologize if our battery replacement service did not meet your expectations in terms of affordability. Your feedback is valuable to us, and we will take it into account as we evaluate and adjust our pricing structure to better serve our customers. We appreciate your patronage and hope that you will consider giving us another opportunity to meet and exceed your expectations in the future. If you have any further questions or concerns, please don't hesitate to reach out to us directly. Thank you again for choosing National Automotive Group for your automotive needs.

National Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words and for choosing National Automotive Group once again for your vehicle purchase and servicing needs. We are thrilled to hear that you had a great buying experience and that this marks your third vehicle with us. It's wonderful to know that you trust us to provide exceptional service for all your vehicles. Ensuring that your vehicles are well-maintained is a top priority for us, and we are glad to hear that our service team has consistently met your expectations. We truly appreciate your loyalty and your positive feedback about our sales and service teams. We take pride in delivering excellent customer service, and we are delighted to hear that our team members have made a positive impression on you. Thank you again for your continued support and for taking the time to share your experience. Should you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and are delighted to hear that Darrell and Trisha provided you with attentive service during your recent visits regarding the recall repair on your 2015 Jeep. Ensuring our customers are well-informed and satisfied with our service is our top priority, and we are pleased to hear that you found our team to be communicative and helpful throughout the process. We apologize for any inconvenience caused by the initial unavailability of the required part for your recall repair. While we strive to keep a comprehensive stock of parts on hand, there are occasions where unexpected demand or supply chain delays can impact our inventory, and there are many recalls that Stellantis require us to perform an inspection on the recall area prior to ordering a part. We understand the frustration this may have caused and appreciate your patience as we worked to obtain the necessary module for your rear hatch. We are pleased to hear that despite the hiccup with the part availability, you found both of your service visits to be positive overall. Our courtesy shuttle service is designed to make your experience as convenient as possible, and we are glad to hear that you had a pleasant ride with our driver. Once again, we thank you for your valuable feedback and for choosing National Automotive Group for your vehicle service needs. Should you have any further questions or concerns, please do not hesitate to contact us. We look forward to serving you again in the future.