
National Dodge Chrysler Jeep Ram
Jacksonville, NC
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833 Reviews of National Dodge Chrysler Jeep Ram
Professional and Fair I recently purchased a 2016 Dodge Charger Hellcat. I had multiple trades and cash to put down. I found the vehicle I wanted online and sent a query vi I recently purchased a 2016 Dodge Charger Hellcat. I had multiple trades and cash to put down. I found the vehicle I wanted online and sent a query via the internet. I was immediately contacted by randy Brewer and then passed on to Jeff Harper. We discussed my trades and I sent all pertinent info along with pictures via email to Jeff. He discussed all with the manager Chris, who then called me to discuss numbers. We came to an agreement via phone. I drove to the dealership (hours drive) with my truck and boat. Upon arrival I was greeted by Jeff and we immediately began the paperwork. I was done in 2 hours and driving away in my new hellcat. The experience was nothing short of professional, courteous and very upfront ( as in no last minute "what is this charge" ) Kudos to all of these gentlemen, to include the financial specialist (sorry I forgot his name) Great staff, great team effort, thank you for everything. More
Delayed services I'm leaving a 2 star review because of delays in service for my recently purchased vehicle. The dealership associates Steve and Reggie were courte I'm leaving a 2 star review because of delays in service for my recently purchased vehicle. The dealership associates Steve and Reggie were courteous and I couldn't ask for better customer service and communication from them. What was lacking from this dealership was timing and delivery of services from the auto detail department. The vehicle that I purchased was supposed to be set and ready to go with a full service, detail and point inspection by Tuesday. I did not receive my vehicle due to not being detailed until Saturday. I would of rather been told to wait a week from the start rather than call everyday and hear an "it's not ready yet, it'll get detailed tomorrow" response. When I received the truck as a loaner over memorial day weekend because I had traded in my vehicle, I had to wash and remove the cigarette butts and dip cans from the bed and the inside of the truck. Usually dealerships leave you with a full tank of gas when you finally get to keep your vehicle. That was not the case with me, I had to fill up from near empty. More
Unknowledgeable and pushy sales people and management Walked into this dealership tonight to find, if not order, a new vehicle for my wife since her last Dodge was just totaled. We knew EXACTLY what we wa Walked into this dealership tonight to find, if not order, a new vehicle for my wife since her last Dodge was just totaled. We knew EXACTLY what we wanted and we told them up front that information. At first, our sales person, Wesley, didn't know what to do at all even though he has been there for 3 years. They couldn't figure out how to get the packages we want. He went to go talk to the manager and the manager had no knowledge about the packages either. We even brought in the window sticker from our previous vehicle. Our sales person comes back with vehicles to which we didn't ask for and much higher in price to which we were looking for. We kept getting pushed towards these higher priced vehicles and were kept being driven away from what we wanted. I will never go to this dealership ever again even for my service for my Ram. More
Sales Jeff Harper and Jeff baker were polite and very helpful . They took they time and show me the vehicle I wanted. I'm real happy with my used Ram truck Jeff Harper and Jeff baker were polite and very helpful . They took they time and show me the vehicle I wanted. I'm real happy with my used Ram truck. Jose & Elizabeth Figueroa More
First car made easy It was my first time buying a car and these guys got me in and helped me get the car I wanted for a reasonable price! Tell Jeff Harper Sheldon sent yo It was my first time buying a car and these guys got me in and helped me get the car I wanted for a reasonable price! Tell Jeff Harper Sheldon sent you More
Wonderful Experience Jeff Harper was extremely polite and personable when helping me look at vehicles. He didn't try to push me into something I didn't want and he was ver Jeff Harper was extremely polite and personable when helping me look at vehicles. He didn't try to push me into something I didn't want and he was very knowledgeable with any questions that I had. I would recommend him and the entire staff when purchasing a new or used vehicle! More
Great service Randy was very helpful and knowledgeable on the vehicle that we were interested in. Explained all the different items that the Jeep Cherokee had and Randy was very helpful and knowledgeable on the vehicle that we were interested in. Explained all the different items that the Jeep Cherokee had and showed how to work them. More
Tenacious Sales Manager, Grant, and Finance Manager Awesome team work! I phoned at 7:40 PM, and Ryan the GM answered assuring me he could work with my credit. The next day he assigned my purchase to Gr Awesome team work! I phoned at 7:40 PM, and Ryan the GM answered assuring me he could work with my credit. The next day he assigned my purchase to Grant. Everyone worked hard to get me the car and the deal I wanted! I really appreciated the generous trade-in allowance and down payment of only $1500. I love my new Volkswagon! Thanks Everyone! More
"Smooth Purchase" Shopping for my Jeep was the easiest and the most pleasant car shopping that I have done. I told the salesman( Tom Noe ) what I wanted, he lis Shopping for my Jeep was the easiest and the most pleasant car shopping that I have done. I told the salesman( Tom Noe ) what I wanted, he listened and I have my Jeep. The price was great, the purchasing of the Jeep was smooth and most of all I am happy with my purchase. Thanks, Bonnie West More
Very good Car has been excellent, sale was timely and great experience. Everybody did an excellent job and price was easy to negotiate. Great service, thank you Car has been excellent, sale was timely and great experience. Everybody did an excellent job and price was easy to negotiate. Great service, thank you for the help. More