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National Dodge Chrysler Jeep Ram

Jacksonville, NC

4.6
823 Reviews

2223 N Marine Blvd

Jacksonville, NC

28546

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823 Reviews of National Dodge Chrysler Jeep Ram

September 19, 2023

Darell was great. Checked warranty and found out that the issue was covered for repair. More

by rjohnston10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
Sep 19, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with Darrell and National Automotive Group. We appreciate your feedback and are delighted to hear about your satisfaction with our service. We're glad to know that Darrell was able to assist you effectively by checking your warranty and determining that the issue was covered for repair. Our team is dedicated to providing solutions that meet our customers' needs, and it's rewarding to hear that Darrell was able to do just that for you. Your trust in our expertise means a lot to us. If you ever have more questions or require further assistance, please do not hesitate to reach out. We're here to ensure your continued satisfaction and provide the best possible service. Thank you for choosing National Automotive Group, and we look forward to serving you again in the future.

September 19, 2023

Kit is my service writer, with that said. He is the best service writer I've ever had. Communication and service A++ More

by jbbetschart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Sep 19, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your wonderful feedback about Kit and your experience with National Automotive Group. We truly appreciate your kind words and are thrilled to hear about your satisfaction with our service. Kit is a valued member of our team, and we're proud to have him providing service at the highest level. Your comments about Kit's exceptional communication and service are greatly appreciated and serve as a testament to his dedication. We're committed to delivering top-notch service to our customers, and your positive feedback motivates us to continue doing just that. If you ever have more feedback to share or require further assistance, please do not hesitate to reach out. We're here to ensure your continued satisfaction and provide the best possible service. Thank you for choosing National Automotive Group, and we look forward to serving you again in the future.

September 18, 2023

Pete and Kevin were very easy to deal with and very helpful. I would recommend them to anyone needing a new or used vehicle. Thank you for Harry Brown and your fine staff for taking care of me. More

by jason
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Brennan
Sep 19, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with Pete, Kevin, and our team at National Automotive Group. We greatly appreciate your kind words and recommendation. We're thrilled to hear that Pete and Kevin made your car-buying experience easy and were able to provide you with the assistance you needed. Our team is committed to delivering exceptional service, and it's gratifying to know that they met your expectations. We will be sure to pass along your thanks to Harry Brown and our entire staff for taking care of you. Your satisfaction is our top priority, and we're here to assist you with any future automotive needs you may have. If you ever have more feedback to share or require further assistance, please don't hesitate to reach out. Thank you for choosing National Automotive Group, and we look forward to serving you again in the future.

September 17, 2023

Kit is the best and the dealership is friendly and professional. They have one of the best waiting areas I've been to, albeit I never like to wait! (LOL). Keep up the great work. More

by Tom-n-Marti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Sep 19, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive feedback about your experience with Kit and National Automotive Group. We sincerely appreciate your kind words and your sense of humor! We're delighted to hear that Kit provided you with exceptional service. Our team is dedicated to being friendly and professional, and it's fantastic to know that you found our dealership to be just that. We understand that waiting is not the most enjoyable part of a visit, but we're thrilled that you appreciate our waiting area. We've designed it to be comfortable and accommodating to help make your time with us as pleasant as possible. Your feedback motivates us to keep up the great work, and we're here to assist you with any future automotive needs you may have. If you ever have more feedback to share or require further assistance, please don't hesitate to reach out. Thank you for choosing National Automotive Group, and we look forward to serving you again in the future.

September 16, 2023

Always helpful and I really appreciate the shuttle service while they have my car. Great service. More

by marciahaz
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Sep 19, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with National Automotive Group. We sincerely appreciate your kind words and feedback. We're thrilled to hear that you found our team to be consistently helpful and that you appreciate our shuttle service. Providing convenient solutions like the shuttle service is part of our commitment to making your experience with us as smooth and hassle-free as possible. Your satisfaction is important to us, and we're here to assist you with any future automotive needs you may have. If you have any more feedback to share or require further assistance, please do not hesitate to reach out. Thank you for choosing National Automotive Group, and we look forward to serving you again in the future.

September 14, 2023

My service provider Kitrell is always so helpful and goes above and beyond to help! More

by lakeishamiller1275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Sep 19, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your wonderful feedback about your service provider, Kitrell, at National Automotive Group. We greatly appreciate your kind words and are thrilled to hear about your positive experience. Kitrell is a valuable member of our team, and we're proud to have them dedicated to going above and beyond for our customers. Providing exceptional service is at the heart of what we do, and it's fantastic to know that Kitrell's efforts have made a positive impact on your experience with us. Your satisfaction and trust mean a lot to us, and we will make sure to recognize Kitrell for their outstanding service. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. We're here to serve you and ensure your continued satisfaction. Thank you for choosing National Automotive Group for your automotive needs. We look forward to serving you again in the future.

September 13, 2023

The people in the service department are well educated and excellent polite to their customers. They will go overboard to meet all your needs. More

by tacbaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
Sep 13, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We're delighted to hear about your positive experience with our service department at National Automotive Group. Our team takes great pride in providing top-notch service to our valued customers, and your kind words are a testament to their dedication and professionalism. We believe in going above and beyond to meet our customers' needs, and it's gratifying to know that our efforts are appreciated. Your feedback is invaluable to us as we continuously strive to improve our services. If you ever have any more feedback or suggestions, please feel free to reach out to us. We look forward to serving you again in the future and ensuring your automotive needs are always met to your satisfaction. Thank you for choosing National Automotive Group.

September 13, 2023

Kevin and Robbie were great to work with. truck was just what i wanted and needed. More

by jcox140
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robbie Yates, Quentin Graham
Sep 14, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We're thrilled to hear about your positive experience with Kevin and Robbie at National Automotive Group. Kevin and Robbie are essential team members who take pride in assisting customers like you in finding the perfect vehicle that meets your needs and desires. We're delighted to know that you found the truck you wanted and needed with their help. Your satisfaction is our priority, and we're pleased that we could provide you with the vehicle you were looking for. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. Thank you for choosing National Automotive Group, and we hope you enjoy your new truck to the fullest.

September 08, 2023

Extremely difficult to get a service rep on the phone for an update on the vehicle status. More than one person should be able to give an update on the vehicle, especially if the only person you can speak wi More

by A_hack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trisha
Sep 11, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback regarding your recent experience with National Automotive Group. We apologize for any inconvenience you may have encountered while trying to get in touch with our service representatives and for the poor communication you experienced. We understand the frustration you must have felt when seeking updates on your vehicle's status. Your feedback highlights an area where we can certainly improve. We are committed to providing better service, and your comments will help us in this endeavor. We acknowledge that proactive communication is essential, and we will work on enhancing our update procedures so that you don't have to initiate the requests. We value your business and want to make sure that your future interactions with National Automotive Group are more efficient and satisfactory. Please do not hesitate to reach out to our customer service department if you have any further concerns or if you would like to discuss your specific situation in more detail. Once again, we appreciate your feedback, and we are committed to making the necessary improvements to serve you better in the future.

September 07, 2023

After completing the repair, the technician left trash and parts in the rear of my vehicle on the floor. Clean up is important to! More

by thomashitman33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
Sep 08, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave your feedback and provide us with a four-star review regarding your recent repair experience at National Automotive Group. We appreciate your honesty and your valuable input. We sincerely apologize for the oversight regarding the cleanliness of your vehicle after the repair. Your feedback is crucial in helping us identify areas where we can improve our services. We understand and agree that a clean and tidy vehicle is essential, and we take your comments to heart. Rest assured, we have addressed this matter with our service team to ensure that proper clean-up procedures are consistently followed in the future. We are committed to delivering the highest level of service to our valued customers. If there are any other concerns or if you have further feedback, please feel free to reach out to our service department directly. Your satisfaction is important to us, and we look forward to the opportunity to serve you even better in the future. Thank you for choosing National Automotive Group, and we appreciate your business and feedback.

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