National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We are thrilled to hear about your positive visit to National Automotive Group and your satisfaction with our service and facilities. Efficient check-in and clear progress updates are essential parts of our commitment to providing excellent customer service. We're glad to know that you found our lounge and restroom clean, comfortable, and convenient. Your comfort while waiting is important to us. It's wonderful to hear that everyone, from our service techs to the cashier's desk, treated you with care and respect. We believe in a customer-first approach, and your feedback reinforces that we are on the right track. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out. We're here to assist you. Thank you for choosing National Automotive Group, and we look forward to serving you again.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your feedback with us. We greatly appreciate your comments and the opportunity to improve our services. We're delighted to hear that you found our team to be very professional in all areas. Your positive feedback is encouraging, and it motivates us to maintain and even exceed our high standards. We also take your constructive feedback about the accounting department seriously. We will review our processes and provide additional training to ensure our accounting department is more effective in greeting customers and providing a positive experience. Your input is invaluable to us, and we are committed to making the necessary improvements to enhance the overall customer experience at National Automotive Group. If you have any further suggestions or need assistance in the future, please do not hesitate to reach out. We are here to serve you. Thank you for choosing National Automotive Group.

jamesmoorepop responded

This is the first time I have ever received feedback concerning negative treatment. I thank you so very much!!!!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive feedback about our Service Department and specifically about our Service Advisor, Darrell, at National Automotive Group. We appreciate your kind words and are delighted to hear about your satisfaction with our service. Darrell is indeed a valuable member of our team, and we're proud to have him providing top-notch service to our customers. It's wonderful to know that he has consistently been on top of his game and that you've had a great experience with him. Your feedback motivates us to continue delivering excellent service, and we're here to assist you with any future automotive needs you may have. If you ever have more feedback to share or require further assistance, please don't hesitate to reach out. Thank you for choosing National Automotive Group, and we look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to leave us this fantastic 5-star review! We're thrilled to hear about your outstanding experience with our team at National Automotive Group. Darrell, Kitrell, and Trisha are truly dedicated to providing top-notch service to our valued customers, and it's wonderful to know that they have exceeded your expectations. We pride ourselves on our courteous and professional staff who go the extra mile to keep our customers well-informed about the services performed on their vehicles. Your kind words are greatly appreciated, and we'll be sure to pass on your compliments to Darrell, Kitrell, Trisha and the entire team. It's customers like you who motivate us to consistently deliver exceptional service and care. Once again, thank you for choosing National Automotive Group for your automotive needs. We look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Safe travels, and take care!

National Dodge Chrysler Jeep Ram responded

We appreciate you taking the time to share your feedback regarding your recent experience with us. We apologize for any inconvenience you faced during the process, and we take your concerns seriously. We regret to hear that your experience was not up to the standard we aim to provide. Customer satisfaction is of the utmost importance to us, and we understand that a drawn-out process can be frustrating. We want to assure you that we do not place blame on our valued customers for any challenges they encounter during their dealings with us. We are here to assist and guide you through the process, and any mistakes made by our representatives should be addressed and rectified promptly. Your feedback is valuable to us, as it highlights areas where we can improve. We will investigate the issues you encountered and work to ensure that similar challenges are not repeated in the future. We are committed to enhancing our customer experience and making the process as smooth as possible. If you would like to discuss your experience further or have any specific concerns you'd like us to address, please don't hesitate to contact us directly. We are here to assist you and make sure your next interaction with us is a more positive one. Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us this wonderful 5-star review! We truly appreciate your feedback and are delighted to hear about your exceptional experience with our sales associate, Jerome. Jerome is indeed an outstanding member of our team, and we're proud to have him representing our dealership. It's fantastic to hear that he went above and beyond to assist you in finding your perfect vehicle, even when you were initially undecided about making a purchase. His dedication to understanding your needs and delivering exceptional service is what we strive for at National Automotive Group. Your kind words are greatly appreciated, and we'll be sure to pass on your compliments to Jerome. He will be thrilled to know that his efforts resulted in such a positive experience for you. If you ever have any more automotive needs, questions, or require further assistance in the future, please don't hesitate to reach out. We're here to provide you with continued excellence in service. Once again, thank you for choosing National Automotive Group, and we're here whenever you need us. Safe travels, and take care!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us a 5-star review! We greatly appreciate your feedback. We're delighted to hear that you were pleased with the promptness in getting the parts for your vehicle and that we were able to schedule your service quickly. At National Automotive Group, we understand the importance of efficient and timely service to get you back on the road as soon as possible. If you ever have any more automotive needs or questions in the future, please don't hesitate to reach out. We're here to provide you with the best service and support possible. Once again, thank you for choosing National Automotive Group, and we look forward to serving you again in the future. Safe travels

National Dodge Chrysler Jeep Ram responded

We sincerely apologize for the inconvenience and frustration you experienced during your recent visit to National Automotive Group. Your feedback is invaluable to us, and we appreciate you sharing your concerns. Regarding the update to your radio, we want to clarify that we attempted the update in order to attempt to resolve your navigation system issues. When the updates fail it is a sign of a defective radio but regrettably, we failed to communicate this effectively to you. We understand the importance of clear communication, and in this instance, we fell short of our commitment to transparency. Furthermore, it was determined that your van needed both the main and aux batteries as per the repair order, but we respect your decision to decline those repairs. We understand that customer choices regarding repairs are important, and we aim to provide you with the best information to make an informed decision. Regarding the rear A/C unit, we apologize for the inconvenience you faced, and we understand your frustration. It's unfortunate that the controls for the A/C are integrated with the radio, which was determined to be defective after the update failed. This complexity made it challenging to diagnose the A/C issue independently. We genuinely regret that your experience with us did not meet your expectations. We take your feedback seriously and will use it as an opportunity to improve our communication and service. If there's anything further we can do to address your concerns or assist you, please do not hesitate to reach out to us. We appreciate your patience and understanding in this matter. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for being a valued and loyal customer of National Automotive Group for the past twenty-five years! We are incredibly grateful for your continued trust and support. It's truly heartening to hear that you have consistently received good service throughout your long-standing relationship with us. We take pride in providing excellent service and care to our customers, and your feedback reaffirms that we are on the right track. Your kind words mean a lot to us, and we look forward to continuing to serve you with the same level of dedication and quality service that you've come to expect over the years. If you ever have any questions, need assistance, or would like to share more feedback, please don't hesitate to reach out. We're here to ensure your automotive needs are met promptly and efficiently. Once again, thank you for choosing National Automotive Group, and here's to many more years of exceptional service ahead!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us a 4-star review and for sharing your recent experience at National Automotive Group. Your feedback is essential to us, and we appreciate your honest input. We apologize for the extended wait time during your visit for an oil change and battery check. We understand that your time is valuable, and we regret any inconvenience this may have caused you. It's important to note that battery diagnostics can be a time-consuming process, especially when there are two batteries involved. Sometimes, a battery needs to be charged and retested to provide accurate results. This charging process can take 2-4 hours or even longer, depending on the condition of the batteries. We appreciate your patience during this diagnostic procedure. We're pleased to hear that overall, you had a good experience with us. Your feedback helps us identify areas for improvement, and we will use your comments to work towards providing a more efficient and timely service for our customers. If you have any further questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and hope to serve you even better in the future. Thank you for choosing National Automotive Group.