National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

We appreciate your feedback and apologize for the issues you've been experiencing with your ABS system. We understand your frustration, and we want to provide you with some insight into the situation. The ABS system issue you've encountered is related to a part that is currently on backorder with no estimated time of arrival (ETA). Unfortunately, this situation is not unique to our dealership, as there is a significant demand for this particular part, and it has resulted in a backlog of orders across the industry. We understand the inconvenience this has caused and empathize with your frustration. We want to assure you that our team is actively monitoring the status of this part and doing everything within our power to expedite the process. We are committed to resolving the issue as soon as the part becomes available. We understand that driving a vehicle with a malfunctioning ABS system is not ideal, and safety is a top priority for us. If you have any specific concerns about your safety or need assistance in the meantime, please don't hesitate to reach out to our service team. We will do our best to provide guidance and support during this challenging situation. Once again, we apologize for the inconvenience and thank you for your patience. We will continue to work diligently to resolve this issue and get your truck back to optimal condition as soon as possible. If you have any further questions or concerns, please feel free to contact us directly.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your wonderful feedback with us! We are delighted to hear about your outstanding experience with our dealership and Mr. Kennedy's exceptional customer service. At National Automotive Group, we take pride in our commitment to professionalism and ensuring that our customers feel comfortable throughout their visit. We are pleased to hear that Brian provided you with a top-notch experience and represented our dealership excellently. Your kind words are greatly appreciated, and we are always here to assist you with any automotive needs you may have. Should you require any further assistance or have questions, please do not hesitate to reach out. Thank you once again for choosing National Automotive Group, and we look forward to serving you in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We are thrilled to hear that you had a pleasurable experience doing business with National Automotive Group. Our team takes pride in providing professional, courteous, and customer-focused service, and it's wonderful to know that you found them willing to work with you throughout the purchase of your Grand Wagoneer. We appreciate the opportunity you gave us to earn your business, and we're delighted that you're happy with your decision. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out. We're here to assist you. Thank you for choosing National Automotive Group, and we look forward to serving you again.

THIRA.COLEMAN responded

I just want to encourage and recommend anyone looking to purchase a vehicle in Jacksonville, NC to go see Shawn Debakey. This young man made the deal for me. He said three words to me that I didn't expect to hear multiple times and that was, "I appreciate you." Those words mean a lot to me. Please give Shawn an opportunity. That's all he asks.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience with us! We're delighted to hear that your visit to National Automotive Group was easy, stress-free, and met your expectations. Efficient and hassle-free service is what we aim for, and it's great to know that you found the check-in process smooth, our waiting room clean, and the coffee a nice touch. We understand the importance of keeping our customers comfortable while they wait. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out. We're here to assist you. Thank you for choosing National Automotive Group, and we look forward to serving you again.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our team at National Automotive Group outstanding and that they effectively addressed the issues with your vehicle. Providing top-notch service and ensuring our customers' needs are met is a priority for us. We're delighted to know that you plan to use our facilities for repairs in the future. If you ever have more automotive needs or questions, please don't hesitate to reach out. We're here to assist you. Thank you for choosing National Automotive Group, and we look forward to serving you again.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your feedback with us! We're delighted to hear that you had an awesome experience with our service advisor, Joshua, at National Automotive Group. Keeping our customers informed and providing helpful assistance throughout the service process is a top priority for us, and it's fantastic to know that Joshua met these expectations. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out. We're here to assist you. Thank you for choosing National Automotive Group, and we look forward to serving you again.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We appreciate your kind words about Kitrell, and we are truly sorry for the issues you encountered during your recent visit to our service center. Regarding the broken bead bracelet and the cleanliness of your truck, we want to clarify that we take these matters very seriously. Our mechanics are trained to handle vehicles with the utmost care, and any damage or oversight is not acceptable. We don't understand how the bracelet was broken, but we assure you it was not intentional. We will investigate this incident further and take appropriate measures to prevent such occurrences in the future. As for the grease fingerprints, there is no excuse for this oversight, and we apologize for the inconvenience. Regarding pricing, It seems your last visit with us should have been for safety recall and should not have a cost associated with it. We apologize for any confusion in this matter, and we will review the details of your visit to verify any additional charges and work closely with you to get this issue resolved. We value your business and the trust you've placed in us. We are committed to providing top-notch service to all our customers, and we appreciate your feedback as it helps us improve. If you have any further concerns or questions, please feel free to contact us directly, and we will do our best to address them promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We're delighted to hear that you had a positive visit to National Automotive Group for your oil change. Keeping our customers informed throughout the service process is something we take great pride in, and we're glad to know that our service writers did just that. It's also wonderful to hear that everyone you encountered was nice and that you were pleased with the bill. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out. We're here to assist you. Thank you for choosing National Automotive Group, and we look forward to serving you again.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your feedback with us! We greatly appreciate your kind words about Darrell in our service department at National Automotive Group. We're also glad to have Darrell back, and it's fantastic to hear that he continues to provide courteous and helpful service to our valued customers. We understand the importance of efficient service that gets you in and out, and we're pleased to know that Darrell meets these expectations. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out. We're here to assist you. Thank you for choosing National Automotive Group, and we look forward to serving you again.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We greatly appreciate your feedback, and we're thrilled to hear that Trish and Josh provided you with great service and assistance. Timely service and clear, knowledgeable explanations are what we strive for at National Automotive Group, and it's wonderful to know that you received just that. We will certainly pass on your appreciation to Trish and Josh. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out to us. We're here to assist you. Thank you for choosing National Automotive Group, and we look forward to serving you again.