National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience with Duane and Darrin at National Automotive Group! We're delighted to hear that they not only listened to your explanation of what was wrong with your Jeep but also successfully fixed the issue. Customer satisfaction is our top priority, and we appreciate your trust in our team. If you ever have further comments or need assistance, please feel free to reach out. We look forward to serving you again in the future. Thank you for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your outstanding 5-star experience with us! We're delighted to hear that you received great service at a wonderful price. We appreciate your kind words about Ms. Trisha Lauffer and are thrilled that she ensures your truck is well taken care of and paired with a great mechanic. We're glad to know that the mechanic, whose name is Matt, was able to address your transmission and shifting issues. Your confidence in the repairs means a lot to us, and we're pleased to be your go-to dealership in the Jacksonville NC area. If there's anything more we can do for you or if you have any additional comments, please feel free to reach out. Thank you for choosing us, and we look forward to continuing to provide excellent service in the future!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave a 5-star review! While we appreciate your positive rating, it seems like there might be a bit of a typo or a misunderstanding in the feedback you provided. If there's anything specific you would like to share or if you have any comments, please feel free to reach out. We value your feedback and look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your 5-star experience with us! We're delighted to hear that our team has consistently provided you with personable, helpful, and informative service. We understand that unexpected issues with your Gladiator can be concerning, and we're glad we could accommodate you and address the matter promptly. Customer satisfaction is our top priority, and your positive feedback reinforces our commitment to providing excellent service. If there's anything more we can assist you with or if you have any additional feedback, please feel free to reach out. We appreciate your trust in us and look forward to serving you in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your 5-star review! We're delighted to hear that your experience was very easy, friendly, and without pressure. It's fantastic to know that our staff, manager, and finance team went above and beyond to assist you. Your positive feedback is greatly appreciated, and we're here to provide exceptional service whenever you need. If there's anything more we can do for you or if you have any additional comments, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your 5-star review! We're thrilled to hear that you are always satisfied with our service, especially when spending your hard-earned money. Your recommendation means a lot to us, and we're grateful for your trust and support. If there's anything more we can do for you or if you have any additional comments, please feel free to reach out. We appreciate your loyalty and look forward to serving you and anyone you recommend in the future!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you received excellent service and follow-up from Darrell. It's wonderful to know that he was very helpful and that you were in and out in less than an hour. Our team appreciates your positive feedback, and we're here to assist you anytime you need. If there's anything more we can do for you or if you have any additional comments, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you received great service and had a positive experience with our sales personnel. It's wonderful to know that you consider National the best! We truly appreciate your kind words and your decision to choose us for your automotive needs. We look forward to welcoming you back when you're ready to buy again. If there's anything specific you enjoyed about your experience or if there's anything else we can do for you, please don't hesitate to let us know. Thank you for your trust and for being a valued part of the National community!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We appreciate your kind words about our customer service department and the friendliness of our team. We regret to hear that you found our diagnostic charge to be a concern. We understand that cost is an important consideration when it comes to vehicle services, and we strive to offer competitive pricing in the market. Our diagnostic fee is set to cover the costs associated with a thorough assessment of your vehicle, ensuring that we can provide accurate and detailed information about any issues it may be facing. It's essential to note that our diagnostic fee is competitively priced with other service shops in the area, and we aim to provide value for the quality of service we deliver. However, we genuinely appreciate your feedback, and we will certainly review our pricing structure to ensure it aligns with our commitment to offering fair and transparent services. If there's anything specific you would like us to address or if you have further details about your experience, please feel free to reach out to us at (910)347-3777. We value your business and appreciate the opportunity to address your concerns. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your wonderful 5-star experience with us! We're thrilled to hear that your service representative, Kittrell, provided excellent service by getting you checked in quickly and offering a thorough explanation of the situation with your "check engine" light. We're pleased that Kittrell provided a clear explanation of the stored code about a vapor leak and reassured you that there was no need for concern. It's great to know that you were also satisfied with the routine maintenance performed during your visit. If there's anything more we can do for you or if you have any additional comments, please feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future!