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Nate Wade Subaru
Salt Lake City, UT
2,763 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,763 Reviews of Nate Wade Subaru
November 11, 2013
Nick was friendly and very efficient. Our overall experience with the dealership was good. We are looking forward to driving our new Subaru ok ok. experience with the dealership was good. We are looking forward to driving our new Subaru ok ok. More
by lsherry
Employees Worked With
Nick Smith, Nick Smith
November 08, 2013
When I first leased my Subaru with Nate Wade, I was very happy with the customer service. The sales people were not pushy and they seemed to know what they were talking about. A year later my tire went fl happy with the customer service. The sales people were not pushy and they seemed to know what they were talking about. A year later my tire went flat. I went to Nate Wade to get the tire fixed and they said they could not fix the tire because there was damage to the sidewall, they told me I would need to buy a brand new tire and have the tire company shave it down to the correct tread so it didn’t mess up my AWD. I knew I had a gold warranty on my car but I was never told what the gold plan covers. When I asked the service man he told me my tire would not be covered under warranty. I had them quote me the price of one tire and the shaving. I was quoted $360.00, I knew that I could buy a brand new set of tires for $400.00 so I looked elsewhere. For five days I looked for a new tire at a different tire shop. Finally I went to Big O tires and they said they could get me a new tire and shave it down for $210. Before I bought this tire I wanted to make sure that Nate Wade couldn’t cover it. I called once more and the man in service told me he didn’t “think” it was covered so I asked him “could you please make sure?” he put me on hold. When he got back on the phone he told me that I had Gold and GAP coverage and they would replace my tire for no charge. He told me he would call me the next day to give me a date on when they could put the tire on. The next day he called me and said “I will actually have to charge you $106 because the tire company covers only 75% of the price of the tire and its $45 dollars for the shaving of the tire. I was ok with that but I wanted to make sure that was the case so I contacted the financial manager at Nate Wade to make sure this was correct, seeing as I had been quoted wrong a couple of times now. The financial manager called me back and left a message saying the tire was free and to not let anybody take advantage of me. Sadly he did not realize that the people taking advantage of me were in the same company that he works with. An entire week later (still driving on a donut and waking up 30 minutes earlier to get to work) the day came to get my tire put on my car; the man working with me in service said it would be $106.00. At this point I was very unhappy with what was going on. I went to talk to the financial manager whom left me the message. He was on vacation so I had to speak with a different financial manager. This financial manager did absolutely nothing for me; he simply went to the man in service and took his word. Making me pay $106.00 for the tire, I was very upset with the way Nate Wade handled things and could not believe they could not give me the straight answer. Three days later I get a call from Nate Wade saying they had made a mistake and they needed to credit me back $45.00. This was a misunderstanding between the dealership and I. Fortunately Nate Wade was kind enough to reach out and make sure that I was a satisfied customer. I appreciate all that Nate Wade has done for me. I knew that Nate Wade gave great customer service and through all of this they still amaze me with their curious and helpful staff. If you are looking for a dealership with excellent customer service don't hesitate GO TO NATE WADE. More
by Megrmor
Employees Worked With
Brock Kassing, Brett Kassing, Nick Poulos, Paul Burt
November 07, 2013
We went to Nate Wade unsure of whether or not we wanted to purchase a BRZ. From the instant we met Gentry, we liked him. He was kind and friendly and, most importantly, not pushy. He gave us the time that to purchase a BRZ. From the instant we met Gentry, we liked him. He was kind and friendly and, most importantly, not pushy. He gave us the time that we needed to think about the purchase and helped us feel comfortable with our purchase price when we were ready to buy. I don't really know how to give him higher praise, except to echo what everyone else has said. If you're buying a Subaru in Utah - Nate Wade is the only place to go. (Trust me, we went to the other dealers, too...) Steve was also great to work with. He helped us get our financing figured out and took time to explain all of our options. We'll be back when we're ready for our next Subaru! More
by dewmad23
Employees Worked With
Steve Yates, Gentry Mikesell
November 02, 2013
My entire time at Nate Wade Subaru was great. Meeting and working with Nick Smith was the "best" car shopping experience I have ever had. And that's some 40 plus years of doing it! Nick was friendly, n and working with Nick Smith was the "best" car shopping experience I have ever had. And that's some 40 plus years of doing it! Nick was friendly, no pressure, easy to talk and relate to and answered all my questions and concerns easily. I would, with out hesitation, recommend Nick to anyone interested in shopping for a car, whether new or used. More
by rjheld
Employees Worked With
Nick Smith
November 01, 2013
I could not have had a better, easy and friendlier experience than I had with Nick Smith and Steve Yates at the Nate Wade Subaru dealership. I bought a new 2014 Forester Premium and used the Costco A experience than I had with Nick Smith and Steve Yates at the Nate Wade Subaru dealership. I bought a new 2014 Forester Premium and used the Costco Auto program to minimize the hassle of buying a new car. They all were professional, informative and attentive to me, and there was never a moment where I felt any pressure to buy the car or any services, plans, etc. I highly recommend them, and will certainly recommend and use them again. More
by BillKelleher
Employees Worked With
Steve Yates, Nick Smith
October 27, 2013
Nick Smith is a master of his trade. He worked non-stop to get the Forester we love today. He treated us like royalty and we felt loved and respected in every aspect. Nate Wade Nick is not an ordinary sale to get the Forester we love today. He treated us like royalty and we felt loved and respected in every aspect. Nate Wade Nick is not an ordinary sales man. He worked in our best interest and never gave up on finding the specific model we wanted. Nate Wade is the most prestige Subaru dealership in Utah and Nick is the most chill and best associate to work with. If you're in the market for a new Subaru and you want to feel no pressure, get with Nick Smith at Nate Wade Subaru. More
by mckeven
Employees Worked With
Nick Smith, Nick Smith
October 24, 2013
On November 15, 2013, I purchased a new Subaru Outback from Nate Wade with much of the preliminary work being done over the internet (enter Dustin Marriott). Subsequently, we visited the dealer, test dro from Nate Wade with much of the preliminary work being done over the internet (enter Dustin Marriott). Subsequently, we visited the dealer, test drove several vehicles and made a decision on what to buy (enter Dustin, again, and Gentry Mikesell). On the day of purchase (enter Nick Poulos and Dustin), I spent several hours at Nate Wade, and it turned out to be the best, and I do mean "best", car buying experience I have ever had. All agents were most accommodating, sincerely friendly and interested in my welfare as related to a major purchase. Dustin, Nick and Gentry are now my friends, and they are welcomed to put their feet under my table anytime, whether to chat, have a drink or dinner. Thanks again to all; Nate Wade's business model can only make them a continuing winner in a very competitive industry. Wayne Knopf werdem@q.com More
by Outback2014
Employees Worked With
Nick Poulos, Gentry Mikesell, Dustin Marriott
October 23, 2013
I was quite apprehensive about buying a car from a dealer as I have always bought used cars from private parties before. However, Dustin Mariott and Nick Smith made it almost the easiest car buying experienc as I have always bought used cars from private parties before. However, Dustin Mariott and Nick Smith made it almost the easiest car buying experience for us. They were super responsive and very respectful in their interactions, never pressured us into making any quick decisions and very candid with their opinions about various aspects of the car and its pricing. They also let us have enough time with all the 3 cars we looked at and worked quite a bit to get us the exact trim we wanted. We have been back for a couple of small things (accessories and such) and again received great help from Nick and Dustin. Paul Burt helped us organize the financing and has helped us get a low rate and also advised us on a bunch of financial options - something I did not expect him to do, as some of them clearly did not fall within the purview of his responsibilities. My experience at Nate Wade has been great, only a little disappointed with the service department who put an accessory (a mesh net) in the wrong place - granted they did it for free. It was supposed to go right behind the rear seat, instead they strung it across the hatch of the car. Nick, Dustin and Paul are really easy to work with and I would recommend Nate Wade to other potential buyers. More
by Niladrish
Employees Worked With
Nick Smith, Paul Burt, Dustin Marriott
October 13, 2013
Nick Smith at Nate Wade was friendly and professional. Answered my questions and showed me all the features of the Subaru Crosstrek. Paul Burt walked me through the finance part of the sale and explained Answered my questions and showed me all the features of the Subaru Crosstrek. Paul Burt walked me through the finance part of the sale and explained the warranties and add-ons for the car. I would recommend Nick Smith at Nate Wade for anyone looking for there next vehicle. More
by jeepcj74
Employees Worked With
Nick Smith, Paul Burt
September 29, 2013
Nick Smith answered all my questions completely and Nick Smith answered all my questions completely and knowledgeably, took me on a very informative test drive, and thoroughly explained the controls of Nick Smith answered all my questions completely and knowledgeably, took me on a very informative test drive, and thoroughly explained the controls of the car I wanted. He was straightforward about Nate Wade pricing. The price he proposed was satisfactory, a little below what Consumer Union considered fair. The whole sales process was friendly, relaxed, and even enjoyable. More
by PeterAlfeld
Employees Worked With
Nick Poulos, Nick Smith
