Nashville Subaru

Worst Customer Experience. Do not go to Nashville Subaru. No acknowledgement that we even existed from their service dept. We came in for a radio issue. When we finally got the vehicle back, the radio was not No acknowledgement that we even existed from their service dept. We came in for a radio issue. When we finally got the vehicle back, the radio was not functioning at all! We left with a much bigger tech problem than we came in. No apologies, no sympathy from staff, no offer for rental vehicle. Coming from a formal Customer Experience Manager, they hit every nail on the head of how you SHOULD NOT treat a customer. I DO NOT recommend going to the Subaru in Nashville. Find a different Subaru Dealership. More

Employees need retraining on Customer Serice The Customer Service is completely lacking. I won't be back. The employees i worked with were not ambassadors of Subaru and a complete disappointment The Customer Service is completely lacking. I won't be back. The employees i worked with were not ambassadors of Subaru and a complete disappointment to the company. More

Drove 2 & 1/2 hours to get a recall done on my car for the air bag. I will be coming back for other car need or to purchase a new Subaru. Great service worth the drive. the air bag. I will be coming back for other car need or to purchase a new Subaru. Great service worth the drive. More

Tried making online service appointment and it would not allow a Subaru Outback. Two weeks to get an appointment for oil change. Waited 10 minutes to be acknowledged on entry to service bay. There were 5 ca allow a Subaru Outback. Two weeks to get an appointment for oil change. Waited 10 minutes to be acknowledged on entry to service bay. There were 5 cars that all pulled in at the same time with only 2 service techs working. Was told would be 2 hours wait time, for an oil change! Luckily it was only 75 minutes. Tech was much friendlier in checkout. I can't wait until the Subaru dealership in Gallatin is open! Unfortunately talked into prepaying for oil changes so will have to come here another 4 times. More

I was quoted $4,300 dollars for a blown head gasket. I called three well reputed garages in town that were recommended by friends and neighbors. They quoted me $2,100 dollars and $2,300. I know there’s a called three well reputed garages in town that were recommended by friends and neighbors. They quoted me $2,100 dollars and $2,300. I know there’s a dealer markup, but OMG, double is ridiculous. I also had to pay $125 for them to just look at it. They were nice and respectful. But how they could look me in the eye at that price is ridiculous. I do want to give props to Ryan in service who hustled to keep me in the loop the entire time. I appreciated that. More

Should have bought a Toyota Had to wait two weeks for appointment. Took car in for squeak in rear end got car back with squeak in rear end. This is a brand new car bought 7/5/19 Had to wait two weeks for appointment. Took car in for squeak in rear end got car back with squeak in rear end. This is a brand new car bought 7/5/19 and already have had to replace gas cap and problem in rear end. I dont see pwning this car long. More

Subaru with oil change People are just not friendly here. Face looks miserable and angry when arrive. Waiting area is ok not great. I leased my car and last service helped m People are just not friendly here. Face looks miserable and angry when arrive. Waiting area is ok not great. I leased my car and last service helped me decide not to continue with Subaru if I have to go here for service. More

Great Service Always friendly service. While getting the oil changed the recall lamplight was taken care of so I didn't need to come back a second time. Always friendly service. While getting the oil changed the recall lamplight was taken care of so I didn't need to come back a second time. More

Excellent Service Just took my Subaru Forester in for its first service and maintenance. Service crew finished with my car in far less time than anticipated. Happy! Just took my Subaru Forester in for its first service and maintenance. Service crew finished with my car in far less time than anticipated. Happy! More

Great experience! I dropped my Subaru off while I was out of town for 2 recalls. The recalls were taken care of prior to me arriving back in Nashville. Staff was friend I dropped my Subaru off while I was out of town for 2 recalls. The recalls were taken care of prior to me arriving back in Nashville. Staff was friendly. First time using this Subaru dealership. Will definitely use them again. More