Nashville Subaru

I just wanted to give an excellent review to Cliff and Arthur for their exceptional job at helping my sister and I with a trade in and purchase of a used car today. I inquired online about a specific vehi Arthur for their exceptional job at helping my sister and I with a trade in and purchase of a used car today. I inquired online about a specific vehicle and was contacted by Cliff who was able to help me and answer my questions without being pushy or trying to persuade me into something different or more expensive. After a very rocky start in person, with someone outside of these two, Cliff was able to have Arthur come in and help us through the whole process. More

This was the BEST car buying experience I have ever had! I met Chris over a year ago when I helped a friend purchased a Subaru and was so impressed by him that I said I would come back to him when I was rea I met Chris over a year ago when I helped a friend purchased a Subaru and was so impressed by him that I said I would come back to him when I was ready to buy a Subaru. And I am so glad I did! He is friendly, funny, helpful, incredibly knowledgeable, and seemed to genuinely care more about me finding the vehicle I wanted than he cared about “making a sale”. I also had the pleasure of working with Cliff, Mike, Jason, and Michael! Go to this dealership! You will be happy you did :-) More

Called to make appointment, as usual they did not have me on their schedule. I pull in and no one greets me, bad attitudes. Clueless about customer service. on their schedule. I pull in and no one greets me, bad attitudes. Clueless about customer service. More

I purchased a new 2021 Subaru Forester Sport from Downtown Subaru April 22, 2021. Cliff Goetz contacted me after I made an internet inquiry and kept my information on file as I was not ready to purc Downtown Subaru April 22, 2021. Cliff Goetz contacted me after I made an internet inquiry and kept my information on file as I was not ready to purchase but just wanted to research my options. A few weeks later Cliff called me as a courtesy to see if I was still in the market for a Subaru Forester. I was negotiating with 2 other middle Tennessee Subaru dealerships at the time. Cliff took excellent and respectful care of me honoring my price point. Thank you Cliff for going the extra mile to ensure the lowest offer and no haggling process to assist me in my cash purchase. More

Had the pleasure of purchasing a great car from a great dealership. My sales representative was very knowledgeable and handled everything from the trade-in to the delivery in a very professional manner. Bo dealership. My sales representative was very knowledgeable and handled everything from the trade-in to the delivery in a very professional manner. Bob Wood, knew the product and what was needed to make the deal flawless. Thanks, Bob More

I have 4 Subarus, all of which have been serviced by downtown Subaru. In July of 2020 I was told one of them needed major repairs including new gaskets and timing belt. The total cost was over $4,000. downtown Subaru. In July of 2020 I was told one of them needed major repairs including new gaskets and timing belt. The total cost was over $4,000. Six months later the engine stopped running. Downtown Subaru told me that I needed a whole new engine ($5,000+) and that the problem was not related to the previous repair. Seeking more information I left multiple messages for both the service department and the GM -- none of which were returned. I towed the gar to Subaru of Gallatin, who determined the engine failure was the result of a faulty part installed by Downtown Subaru and said that Subaru Corporate would cover the repair under parts warranty. The fact that the part failed is not the fault of Downtown Subaru, but their unwillingness to research the problem, to find a solution, or even return my phone calls is. Had I not sought a second opinion, I would either have a worthless car or a $5,000+ bill. Downtown Subaru's indifference to this fact and their unwillingness to engage with me to find a resolution speaks for itself. Kudos for Subaru of Gallatin for being so helpful and doing the right thing, especially considering I had not been a customer up to that point. More

We essentially purchased our new Ascent Touring over the phone and email. Bob Wood made this car buying experience comfortable. We drove from Kentucky to purchase our Subaru. If you want a fair price and tr phone and email. Bob Wood made this car buying experience comfortable. We drove from Kentucky to purchase our Subaru. If you want a fair price and treated with respect, ask for Bob at Downtown Subaru. More

i love kathryn baird there in service. she’s my favorite. co is awesome. i will definitely buy my next car from here too. service doesn’t try to screw you over which is the first time in history that i’ve go co is awesome. i will definitely buy my next car from here too. service doesn’t try to screw you over which is the first time in history that i’ve gone to a dealership’s service dept and i can trust them. i’m very grateful for them and will ONLY go here. More