Nashville Subaru

lack of communication Recently I took my 2018 Outback in for service because it was having a prolonged crank when I went to start it up. Subaru kept the vehicle, and put me Recently I took my 2018 Outback in for service because it was having a prolonged crank when I went to start it up. Subaru kept the vehicle, and put me in a minivan from Enterprise. Every day I called and text asking for information about my vehicle and every day I was told “we don’t know what’s wrong, we’re still checking.” 11 days later it turns out it was my battery. I asked to speak with the service manager In regards to the service I received. I was upset about the fact that it took 11 days to check my battery, and the lack of communication. The manager never apologized, and almost made me cry. He spoke tome like I was stupid and acted annoyed that I was bothering him with my concerns. It was the second time I’ve had an issue with this shop. The previous time I waited 4 1/2 hours for an oil change I had scheduled an appointment for. Honestly, it has made me regret the purchase of my vehicle and I’m seriously considering driving to the next closest dealership for any further maintenance. I do want to state that Libbie was very sweet and I feel she truly did her best to help me and offer good service. It isn’t her fault that it takes the service department 11 days to check a battery. More

GREAT !!!! We got a high end outback and legacy for our 38 aniversery. Yes you guessed it we fill in love with SUBARU. We also fell for the service departments p We got a high end outback and legacy for our 38 aniversery. Yes you guessed it we fill in love with SUBARU. We also fell for the service departments professional an personal touch. there is no way it could get better. From the price to the work, it is out standing. Thanks for a great job, L. G; Sampson 7/20/2018 More

SERVICE Best Service I got . I have subaru foster 2014 with warning ABS light on. So I made appointment for the following day. So I took for the service and t Best Service I got . I have subaru foster 2014 with warning ABS light on. So I made appointment for the following day. So I took for the service and they fixed it promptly. My SERVICE associate was a great guy . More

Excellent service My car had a number of mileage-related repairs. I found that the Anthony in service was excellent and kept me well informed. I was also very impress My car had a number of mileage-related repairs. I found that the Anthony in service was excellent and kept me well informed. I was also very impressed with the new service manager, Brian, who had a very hands-on approach to keeping me in the loop. More

Terrible Service My first, and hopefully only, experience with Nashville Subaru was beyond sub-par. With an appointment for a basic oil change, I still waited over 2-h My first, and hopefully only, experience with Nashville Subaru was beyond sub-par. With an appointment for a basic oil change, I still waited over 2-hours (this is on top of being being ignored by the service writers upon my arrival. When my car was finally done, the service writer informed me that I would need 4 new tires (my current tires have less than 10,000 miles on them). When I asked for more information, he said their was a nail in one tire. I understand that with AWD you replace all tires at once, but he was unable to explain why the tire was not repairable. He also gave me a service estimate for an additional $1300 in service that the recommend--not based on inspection, just recommended. After leaving the dealership, I stopped at another reputable mechanic who saw no reason not to repair the tire, and did so quickly and at a very reasonable price. Why Nashville Subaru couldn't provide this service is beyond me. More

Service I purchased my first Subaru Outback at this dealership 1 yr ago. My sales rep was excellent, my first experience with service was not that great but t I purchased my first Subaru Outback at this dealership 1 yr ago. My sales rep was excellent, my first experience with service was not that great but they have improved greatly and my last experience was wonderful. I find the customer service excellent and there is one gentleman who ALWAYS greets the customers waiting for service and offers beverages and snacks while we wait plus gives a a warm and wonderful smile. I only wish I new his name so I could provide kudos for him here. More

New customer to this dealership; Excellent service and staff This dealership really knocked it out of the park for me. Although it was just a simple oil change and tire rotation on my '17 WRX, I was impressed wi This dealership really knocked it out of the park for me. Although it was just a simple oil change and tire rotation on my '17 WRX, I was impressed with the friendly staff and a nonchalant attitude about the modifications I've done with the car. I was a little hesitant to pull the trigger on going to a new dealership. I've had a relatively long relationship with another local dealership. I was recently burned by said dealership and disrespected. The OTHER GUYS definitely lost my business due to their lack of courtesy and because they could come up with 3 different stories for any problem I had but not actually act to remedy the situation and make my experience not crap. It was almost as if I was treated as subservient to them and other customers. And I'm really not that hard to get along with. I promise. To sum it up, Nashville Subaru easily earned my business. They got me at the friendly staff that doesn't make excuses or attempt to make me feel stupid. Thanks guys, y'all rock! More

Tow in Subaru Forester 2010 Had my car towed to Subaru Downtown Nashville after another repair shop caused it not to run. Ashley in the Service Department was Amazing!!!! She kep Had my car towed to Subaru Downtown Nashville after another repair shop caused it not to run. Ashley in the Service Department was Amazing!!!! She kept me well informed of the repair details and estimated cost. Very satisfied and happy customer.. #SubaruRocks Sandra Grigsby More

Will Never Do Business With Them Again The entire experience with them was horrible. It took 2 days to get an appointment. No one would ever call me back, answer the phone or the text I was The entire experience with them was horrible. It took 2 days to get an appointment. No one would ever call me back, answer the phone or the text I was able to send from their own website. Finally after I emailed someone emailed me back. I set and appointment for Saturday, I needed recall work done. When I got there the guy acted like I was crazy for being there because they don't do warranty work on Saturday. I showed him my email with the confirmation that I had an appointment and the part they needed was in stock. He took the car and said to be back at 1:00pm. This was as 10:00am. I wasted the day waiting on 1:00 when I got a phone call around 12:00 saying they did not have the part they needed even though it showed 2 in stock in their computer. We also had asked them to program a key we had, they were not able to do that either they some to come pick up the car and we would have to come back another day. I was so mad. When I got there the man was nice and felt bad, but I had wasted a Saturday morning on this BS. Only after I asked for his boss's name and number did he offer a loaner car for the weekend and to keep ours until they could get it fixed. I took them up on it. We live 30 minutes from the dealership so it's not like we can just swing by. They did fix the car, but only after all they hassle. Doing business with a company should not be this hard. I will NEVER go back there again. It is already a pain to have a car recalled let alone having to beg someone to fix it. More

Customer Service on point!! Initially I was a little peeved because I was told I would receive a call back when I did not as I live 2 hours away. But we came up had no issue bein Initially I was a little peeved because I was told I would receive a call back when I did not as I live 2 hours away. But we came up had no issue being approved and they had the car detailed while we were driving up filled it up before we left and the sales guys were just awesome. Would buy from these guys again. Thanks Allen, Frank and Lance out experience was one of the best we've had buying a car. You guys are awesome!! More