Nashville Subaru

recall parts replacement The service representative was very kind and considerate. A rental vehicle was offered to me (free of charge) while our vehicle was being fixed. Wai The service representative was very kind and considerate. A rental vehicle was offered to me (free of charge) while our vehicle was being fixed. Wait time was very short. More

Agree shuttle service is a nightmare and menace to our roads The service representative I dealt with (Anthony) was excellent, and if not for the shuttle service, I would give this dealer 5 stars. I was shuttled The service representative I dealt with (Anthony) was excellent, and if not for the shuttle service, I would give this dealer 5 stars. I was shuttled along with another customer. The driver asked if it was O.K. if he dropped off his son, who was in the car, at his school "a couple blocks away." A couple blocks away turned out to be 2 miles away in Edgehill, and completely opposite the direction the other passenger and I were going. He sped through alleys, and was doing fast starts and stops, speeding, and darting in and out of traffic, rather dangerously. After taking us on his personal errand, he goes right past the dealership another 20 minutes later. By the time he dropped me off, I noted the other passenger looked quite carsick, and I asked if she was O.K., and she unconvincingly nodded yes. Their shuttle driver needs to go, he is a walking liability for the company, and eventually, a customer, or another driver or pedestrian is going to get hurt, or worse by this guy. I'll probably use the dealership again, but I will NEVER get into a car with this shuttle driver again! More

Shuttle service is a nightmare. I had an appointment to have my vehicle serviced here and was happy to see the work was performed quickly within the day. The service advisor I had wa I had an appointment to have my vehicle serviced here and was happy to see the work was performed quickly within the day. The service advisor I had was very kind, professional and was wonderful to work with. However, my only complaint was the shuttle service that the dealer provided. The driver was very unprofessional. He talked on the phone, sped around the city with the dealership's new vehicle, did not pick me up on time, and when he did arrive there was another passenger in the front seat who appeared to be his personal friend. On the way to the dealership he continued to drive recklessly and made several sexist remarks about the women they saw on the street. It is because of this experience with their shuttle service that I would not be able to recommend this dealership to anyone. More

Excellent Service The folks at the dealership were incredibly kind, professional, and prompt. I had to bring in my vehicle for last-minute repairs and they were able to The folks at the dealership were incredibly kind, professional, and prompt. I had to bring in my vehicle for last-minute repairs and they were able to get me in within a reasonable amount of time and at a reasonable cost. The woman who helped me was great, too! I highly recommend this dealership and will be bringing my Subaru back to them for future repairs. More

Oil Change and Warranty Work Great I was scheduled to have some service work on my 2013 Subaru Outback this past Monday February 26, 2018. I arrived at 8 am and although I was a half h I was scheduled to have some service work on my 2013 Subaru Outback this past Monday February 26, 2018. I arrived at 8 am and although I was a half hour early for my 8:30 appointment, Jessica was happy to go ahead with my check-in. She mentioned that the work would take about 2 hours and that it was good that I arrived early so they could begin the work right away. I went to one of the customer waiting areas and at about 9:50 am she came to tell me my car was ready. Back at her service desk, she went over the work completed with me, asked if I had any questions, I signed, and went on my way. A quick in and out, great treatment by Jessica, and I'm happy about my visit. I might add that I did not bur this car from this dealership, but they have treated me like I did ever since I began taking it here earlier this year. Everyone I encountered in this dealership has always been welcoming to me on my 3 visits so far. I can highly recommend this dealership for service and friendliness. More

Oil change and nitrogen in tires I made an appointment on line and showed up at the appointed time. Paper work was ready, was told it would take about 1 hour to 1 hour, 15 minutes. I made an appointment on line and showed up at the appointed time. Paper work was ready, was told it would take about 1 hour to 1 hour, 15 minutes. Two and 1/2 hours later, I'm called to check out. I did receive a small discount, but not enough to make up for my lost time. Coupons sent are worthless as they don't cover any of the services used. More

Warranty Service Airbags There was grease and grime left on the seats and carpets. They should protect the interior when doing their work and clean up. Not happy about the mes There was grease and grime left on the seats and carpets. They should protect the interior when doing their work and clean up. Not happy about the mess. More

I will NEVER do business with Downtown Subaru again… ever. I got a call from Downtown Subaru that my 2012 Impreza was up for a recall. What was supposed to be a FREE 3hr repair took 1 week and cost me $880 I got a call from Downtown Subaru that my 2012 Impreza was up for a recall. What was supposed to be a FREE 3hr repair took 1 week and cost me $880. ——— FULL STORY My first 2 interactions with Downtown Subaru weren’t great either but I chalked them up to the car dealership stigma and moved on. I got a call a week ago that there was an active recall on my Impreza and was told that it should only be a 3 hr repair. I made an appointment and brought it in on Wednesday Nov 29th at 10:30am. When I dropped the car off the agent checking me in let me know that the car wouldn’t be done until later that afternoon because they couldn’t get to it for at least 3 hrs… I don’t know what the point of having an appointment is then… but moving on. At 5pm I still have yet to hear anything and I know they close at 6pm so I give them a call. The agent says that the tech didn’t realize I had heated seats and cut the wires off in the wrong place so they needed to order a part but it should be in on Friday and they’ll get the car done first thing. I let them know that this is a huge inconvenience for me because I have meetings I have to drive to the next day so they offer to put me in a loaner. Fantastic… So I head down to the dealer to pick up the loaner. I always do an inspection when I get rentals and for whatever reason… probably just my annoyance I didn’t this time… bad on me. The agent when I was checking out the car said there was a tire pressure warning and not to worry about it. Okay whatever… Then I get in the car and notice that the front passenger side tire is at 45psi and the rest are at 35. I go through Thursday just fine and don’t hear anything from the dealer. On my way home on Friday I hit a pothole, it was a doozy, and sure enough that front passenger tire blows out. Luckily, I’m only a few blocks from my house so I just drive it back and park it on the curb. When I get out to inspect there’s a pretty big gash out of the sidewall of the front AND rear tire. I don’t remember hitting the back tire as well but I’m willing to concede it’s possible. So I pop the trunk to get out the spare… when I see that they’ve put wheel locks on the rims. ugh… so I crank the lugs off and when I get to the wheel lock the thing just strips out and now the tire is stuck on the car and I’m not getting it off. So I call the dealer to let them know that I can’t get the flat off and get an update on my car. Unfortunately, the part “just got in” and they haven’t gotten to my car yet. They tell me to call the roadside assistance number on the window and they’ll tow the car back to the dealer and get me in another vehicle since my car still isn’t done. I remind them that it’s 4:30pm on a Friday, it’s pretty unlikely that the tow truck driver is going to get here and get me over to the dealer by 6pm. I’m assured that they’ll make it work for me and stay as late as needed to get me back on the road. 7pm rolls around and after multiple calls back and forth with Roadside Assistance the tow-truck driver finally shows up. I call the dealer to let them know I’m on the way when I get an agent who informs me that they don’t have any other cars to put me in… so just give the key to the driver and he can drop it in the box. This is literally the thing I told them would happen but at this point I’m so burnt out that I just say fine, I’m just going to go without a car for Saturday. They say that they’ll call me tomorrow when my car is done. Sat no call Sun no call Mon no call I call in Monday and I’m told that the tech who was working on my car had to leave but no worries they’ll get someone else to work on it. At this point I’m passing the line of annoyed… Tuesday at 5pm I get a call that my car is done and ready for pick up. I let them know that there’s no way I’m driving across town at 5pm so I just say I’ll pick it up in the morning. Get to the dealer Wed morning exactly 1 week after dropping it off. I’m greeted by the agent who says “ here you go no charge for the repair” I half mumble “recall”… He then says…. “About the “damage” to the rental.” I say “damage”? I got a flat tire. He asks if I looked at it… “yeah I did…. It looked like there were 2 chunks out of the sidewall” He then says that the rims we’re damaged two… I agree they we’re gouged from the pothole but it was just the outer bit of the rim… the trunk (which I did happen to point out when I picked up the car) looked like it was backed into a light pole. I can see where this is going so I ask how much they want to charge me for the “damage” $880 I attempt to hold back a laugh… I fail The agent then says basically it’s $280 per tire and $160 per rim to repair. Eye-roll He asks if I want to get my insurance company involved… I inform him that my car insurance doesn’t cover road hazards. that’s why I get the hazard insurance when I buy my tires. He says “yeah but you didn’t buy these tires there”… Wow. really… I digress. Needless to say I push back and forth with him and he leaves a couple times to go talk to his manager and at the end of it all it’s a “well, sorry… you’re responsible” situation. So I threw down my credit card and bite the bullet and ask where the service managers desk is…. When I walk into the service managers office, my sarcasm and eye-rolling has turned to a red face and quivering voice and it’s all I can do to hold it together enough to tell him that I am EXTREMELY disappointed with the way this situation was handled and will NEVER EVER EVER bring my car in for service at his dealer again. He somewhat shrugs and says sorry that I feel that way and he’ll look into it. It’s been 3 days and I haven’t heard a thing. When I hit that pothole they had a chance to turn around the really crappy experience I was having… but instead they chose to ding me again. And for what $880? The last time I had my car worked on there it was almost $2,500. I promise you they will never see another dollar from me. I will never buy a car from them and I will make it my mission to tell everyone I know with a Subaru to take their car somewhere else. More

Great knowledge and caring! Chris Knapp was my sales rep. He was both knowledgeable and caring. There was no pressure at all instead I was given education on what my Outback offe Chris Knapp was my sales rep. He was both knowledgeable and caring. There was no pressure at all instead I was given education on what my Outback offered - very enjoyable experience. Everyone at this dealership was helpful and easy going. I had difficulty deciding on a vehicle and color and Chris was patient with me and wanted to make sure I got the right vehicle for me. He spent time with me regarding all my concerns. This was the most enjoyable experience I have had in purchasing a vehicle. Thank you Chris and to all the Nashville Downtown Subaru staff. More

very pleasant experience buying two cars on the same day. I have been to other dealers for the vehicles my family members desired to buy. It was the best car buying experience because of the sales person I d I have been to other dealers for the vehicles my family members desired to buy. It was the best car buying experience because of the sales person I dealt with, Mr. Rahim Ashari. There were no misleading statements or false promises. He was very sensitive to the boundaries I set, and very respectable space. There were no surprises or gimmicks after all was done. More