Nashville Subaru

Continued disappointment Since I bought my 2018 Subaru Outback in November of 2017 my vehicle has spent 24 days in the service center. The first time my vehicle was there for Since I bought my 2018 Subaru Outback in November of 2017 my vehicle has spent 24 days in the service center. The first time my vehicle was there for 11 days and the only repair that was done was replacing my battery. When I asked to speak with the service manager about it he spoke to me like I was stupid and made me cry. I swore I wouldn’t go back. However, the assistant service manager told me that I would never have to deal with him again, and promised that they would do better the next trip. So, next time my check engine, dynamiccontrol, and e-brake lights all cane on. I took it downtown and they kept it for a day, told me that it was a “fluke,” and sent me home after resetting the alarms. A few days later the “fluke” happened again. I took my car back down. 13 days later I finally got my car back. They had replaced my vvt solenoid. I’ve been told from a representative at another Subaru dealership that this is a part that should only take a few minutes to change out. Both times that I’ve taken my vehicle in for seemingly simple repairs it takes well over a week to get it back, and both times there a big lack in communication. Frankly, buying the car was great, but I’d never buy from them again after the experience that I had in the service department. PS. Gregory was very polite, and I felt like he was doing his best to help, and I don’t feel that it was his fault that they took so long to deal with my vehicle. Lori on the other hand never returned a single one of my calls. More

2019 Subaru Outback Purchase Reached out to Nashville Subaru via internet to check pricing. Tyler who handles online sales provided a price right back. Set up an appt to look at Reached out to Nashville Subaru via internet to check pricing. Tyler who handles online sales provided a price right back. Set up an appt to look at the car next day and consider my trade in(another Subaru). Tyler and his team came back with what I was looking for both on the trade in and new Subaru Outback. Was a very low pressure experience and I would recommend. More

Awful Dealership!!! Stay away!!! I have had problems with my Subaru since the summer. The service dept is terrible. They make excuse after excuse. My car sat there for 2 weeks with I have had problems with my Subaru since the summer. The service dept is terrible. They make excuse after excuse. My car sat there for 2 weeks with excuses like techs are out sick, etc. I don't think they had even looked at it. I will never go back to this dealership. They are slow and no communication. We had to pay for a expensive rental and finally paid to have our car towed to another dealership. Beaman Toyota across the street was totally opposite when I had to take our Prius in. It was such a better operation. I will never buy another Subaru because of our experience with this dealership. More

First Subaru We were looking for a new, smaller SUV and wandered into the Subaru dealership. The Outback had everything we wanted and needed in a new car, and the We were looking for a new, smaller SUV and wandered into the Subaru dealership. The Outback had everything we wanted and needed in a new car, and the interior gave us just enough of a luxury feel. Rahim Ashanti was our sales associate, and we enjoyed the experience. He was knowledgeable and efficient and we drove away in our first Subaru. I can’t speak about service at this dealership, but we’re hoping to have the same experience on that end. We shall see, and for that reason I am reserving judgement. From a purchase standpoint... I give them a 5. More

Another Outback Just purchased my second Outback Subaru. Our salesman was Rahim Ashari and we discovered during our negotiations that he sold me my last Outback. Very Just purchased my second Outback Subaru. Our salesman was Rahim Ashari and we discovered during our negotiations that he sold me my last Outback. Very knowledgeable about my car, and was able to get the one I wanted for I wanted to pay. Thanks to Rahim and Nashville Subaru for working with me looking forward to many years in my Outback. Peggy Smith More

New purchase I worked with Brandy Richardson in sales who made me feel welcome and comfortable in my decision making. She was very knowledgeable and fully answer I worked with Brandy Richardson in sales who made me feel welcome and comfortable in my decision making. She was very knowledgeable and fully answered all questions/concerns. In fact, all personnel involved throughout the purchase process treated me equally as well. Their most important goal was my complete satisfaction, and I was thrilled to ‘drive home in my great deal’😊 More

Preplanned recall repair, they didn’t have the part So I get a postcard in the mail saying there is a recall on my car I call the phone number I schedule a Week in advance, Take off work two hours early So I get a postcard in the mail saying there is a recall on my car I call the phone number I schedule a Week in advance, Take off work two hours early take my car in and wait for it. 20 minutes after being there they come and tell me they do not have the part to fix the recall on my car. But they very nicely said that they will work with my schedule When the part gets In. Why didn’t they do that the first time!!!! So I’m waiting to hear from them about when the part is in!!!! More

Routine maintenance first time using my coupon book. Excellent service from Ashley at 3;00 on a Friday afternoon. She explained everything to me, looked over some previous repair estimates I had when I Excellent service from Ashley at 3;00 on a Friday afternoon. She explained everything to me, looked over some previous repair estimates I had when I had the car serviced elsewhere and reassured me as if she was my dear friend. She is not only knowledgable but truly cares about the customer. We talked for a bit and she made sure that I ven got an (unexpected!) car wash when I had inquired about where was the best place to get one! Will be back! Also David who drove me to my appointment from the service bay and he was very helpful in answering some questions and proactively checked something out for me that was above and beyond and left me very impressed. Also Daina whom I had the pleasure of talking with about car detailing and it is obvious that she is very good and very passionate about the work she does. It was a memorable experience all the way around. I felt educated, cared for, and as if everyone was willing to be present for the customer. 2 thumbs up and then some. More

Exemplary customer service From the moment I arrived the customer service representative (Libbie) took care of me. She was warm and attentive to every detail. I have to trave From the moment I arrived the customer service representative (Libbie) took care of me. She was warm and attentive to every detail. I have to travel from almost 2 hours to Nashville and she was able to speak to the lead technician to help get me in and out as quickly as possible. This made it possible to make it home for my daughter's soccer game. In fact the entire process which could have taken several hours took less than 2 hours. The waiting area was very comfortable and I had access to wifi so that I could work while waiting. I would not hesitate to use Nashville Suburu in the future. More

Returning Customer Subaru Forester 2010 Back in to complete all repairs. Subaru Forester running great!!! Ask for Ashley in Service as she is Amazing!!# Thanks again Ashley and Downtown Suba Back in to complete all repairs. Subaru Forester running great!!! Ask for Ashley in Service as she is Amazing!!# Thanks again Ashley and Downtown Subaru.... #customer 4 life# Sandra Grigsby More