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Napoli Nissan - Service Center

Milford, CT

4.6
1,425 Reviews

1,427 Reviews of Napoli Nissan - Service Center

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September 19, 2023

Excellent service, accommodate emergency appts. Sometimes difficult to reach service dept. For appts. But able to walk in for emergencies. More

by marzel467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Napoli Nissan responded

Hi Marzel! We appreciate your feedback and are glad to know our team at Napoli Nissan was able to accommodate you during emergencies. We're working on improving our appointment scheduling process, so thank you for bearing with us!

September 19, 2023

I had a problem getting service to believe there was a problem with the USB connection on my brand new car. It was frustrating and disheartening to think that I’d made a mistake purchasing my first car wi More

by ed.rodbro
Service Time
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Napoli Nissan responded

Hi Ed! We're sorry to learn about the initial frustration you experienced with your USB connection. We appreciate your patience and are glad our service team at Napoli Nissan was able to resolve this for you in the end. Thanks for staying with us!

September 19, 2023

Best dealer for my car for the past five years no complaints in that time More

by ACOLLAZO456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Napoli Nissan responded

Thank you for your confidence in Napoli Nissan, and for your business. We are grateful to have you as a customer!

September 19, 2023

Second time dealing with Luis. Always great and professional and goes above and beyond. Will be using Napoli for all service. More

by LarryC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Napoli Nissan responded

Hey Larry, thank you for the positive review! We're delighted to know that Luis provided you with such great service for the second time at Napoli Nissan. We look forward to seeing you again for all your future services! Safe travels!

September 19, 2023

Great service, pleasure to work with. Good communication and knowledgeable and extremely helpful. Nice having the same person when we bring the car in. More

by laurapoquette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Acampora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Napoli Nissan responded

Hey Laura, thank you for the positive review! We're delighted to know you had a great service experience with our team at Napoli Nissan. We'll see you next time! Have a great day!

September 19, 2023

The dealership was nice, excellent service. I like Napoli Nissan dealer. I recommend this dealer.It’s my favorite. More

by CARMENVELEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Acampora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Napoli Nissan responded

Hey Carmen, thank you for the positive review! We're glad to know that Napoli Nissan provided you with an excellent service experience. We appreciate your recommendation and see you again! Safe travels!

September 19, 2023

Napoli is great. Their team goes above and beyond and I definitely recommend their service. I have dealt with Omar on several occasions and he is exceptional with fol More

by Dominique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Sep 20, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're glad to know you've had a great service experience with Omar and our team at Napoli Nissan. We appreciate your recommendation and see you again! Safe travels!

September 19, 2023

Let me tell you you'll pay a little bit more for your service at a dealership but you'll be getting a guaranteed service More

by josephthornquist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Napoli Nissan responded

Hi Joseph, We appreciate your feedback and understanding of the value of our service at Napoli Nissan. We're committed to providing top-notch quality for all our customers! Safe travels!

September 18, 2023

Very helpful in fixing the issue with my car! And was flexible with my schedule More

by AFINDORAK10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're pleased to have been able to help with your car issue and accommodate your service during your visit. We'll see you next time at Napoli Nissan! Safe travels!

September 16, 2023

Junior, was excellent handling our cars once again. Always explains the details so you can make an informed decision. It was a pleasure to be served by him. More

by PJEU23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Napoli Nissan responded

We're glad to know that Junior was able to assist you effectively at Napoli Nissan! It's important for us that our customers are well-informed. Thanks for your review and we look forward to serving you again in the future!

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