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Napoli Nissan - Service Center

Milford, CT

4.6
1,425 Reviews

1,425 Reviews of Napoli Nissan - Service Center

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November 09, 2023

Love my Nissan crew they are always attentive, quick and reliable! It’s always a nice feeling walking into the shop. More

by Deanna.rosario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Napoli Nissan responded

Deanna, we're so glad to know you feel welcomed and well-served at Napoli Nissan. Thanks for being part of our crew!

November 09, 2023

The staff all very nice, go there for my car service, oil change Thanks Staff More

by STEPHANIEB2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh (new )
Nov 09, 2023 -

Napoli Nissan responded

Hi Stephanie! Thank you for the five-star review and kind words about our service team at Napoli Nissan! Safe travels!

November 09, 2023

I trust this dealership to be honest and provide a quality service. Best place in town More

by PAMPAL55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Napoli Nissan responded

We really appreciate you taking the time to leave Napoli Nissan this awesome review, thank you!

November 09, 2023

Service department is extremely friendly knowledgeable and attentive Area is easily accessible and facilities are kept clean and in order More

by Dom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Napoli Nissan responded

Hi Dom! We're glad to know that you found our service team at Napoli Nissan friendly and knowledgeable, and also appreciated the cleanliness of our facilities. Thanks for sharing your experience!

November 08, 2023

The staff are very welcoming and helpful . the staff also were very attentive to what I needed done for the car as far as services. More

by NEFTALYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Acampora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gustavo
Nov 08, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're glad to know our team at Napoli Nissan was able to provide you with the attentive and helpful service you needed. We hope to see you again! Safe travels!

Nov 08, 2023 -

NEFTALYR responded

Your welcome

November 07, 2023

I Liked receiving the video showing me what was done to my car. Good feedback. More

by DONNA7CAVALIERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Napoli Nissan responded

We really appreciate you taking the time to leave Napoli Nissan this awesome review, thank you!

November 04, 2023

Scheduled the service appointment, car taken in at the appointment time and was completed within the hour. On time, quickly serviced, very efficient customer service… More

by jameslash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Napoli Nissan responded

Hi James! We're glad to know that your service appointment at Napoli Nissan was efficient and on time. We strive for quick, quality work so you can get back on the road! Thanks for sharing your experience with us.

November 04, 2023

The best service spider in the world Omar is we love him so much wouldn’t go to anyone else More

by rvvalentino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Napoli Nissan responded

Thank you so much for your kind words and for choosing Omar as your service advisor! We're thrilled to hear that you love his service and wouldn't consider going to anyone else. We'll make sure to pass on your appreciation to Omar, and we're here to assist you whenever you need our services at Napoli Nissan!

November 04, 2023

Great service, great work and Omar is amazing- he was even kind enough to work with me on his day off. Completely understood my current needs for my car and the circumstance. Seriously, give him a raise! More

by D.M.FITZ
Recommend Dealer
Yes
Employees Worked With
Omar
Nov 06, 2023 -

Napoli Nissan responded

We're so glad to know you had a great experience with Omar & our team at Napoli Nissan! We appreciate your kind words and will be sure to pass them along. Thanks for choosing us for your service needs!

November 03, 2023

Had to return today because the battery that was replaced in my key because it was low rendered it dead The worker replaced it but it was not repaired. He said I needed a new key for $450.I left and was not More

by Elyn
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh, today
Nov 09, 2023 -

Napoli Nissan responded

Elyn, I'm sorry to read about your experience with the key replacement. It's important that we provide accurate and fair service, so it's concerning to see this feedback. We'd like a chance to discuss this further and find a resolution for you. Please reach out when you have time. Thank you, Reuben Burgos - Service Director - 203-787-5850

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