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Napoli Nissan - Service Center

Milford, CT

4.6
1,425 Reviews
Call Service Center (203) 877-5141

1,425 Reviews of Napoli Nissan - Service Center

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November 16, 2023

I appreciated the video with the check points. The technician explained everything very clearly. Thank you. More

by LUZNM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Nov 17, 2023 -

Napoli Nissan responded

Hi Luz! We're glad to know that you found our video checkpoints and explanations helpful! Thanks for choosing Napoli Nissan, we appreciate your feedback.

November 16, 2023

Luis in service was great. Detailed all work needed and told me when work would be complete. More

by Tmgloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're thrilled to hear Luis provided excellent service during your visit to Napoli Nissan. We look forward to serving you again! Have a great ride!

November 15, 2023

Always easy to work with. Their service team is outstanding - friendly, knowledgeable, and responsive. A shout out to Omar who has taken good care of me! More

by ROCMAN38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Nov 15, 2023 -

Napoli Nissan responded

We're glad to know you've had a positive experience with our service team at Napoli Nissan, especially Omar! We appreciate your feedback and look forward to assisting you in the future.

November 15, 2023

I came to Napoli with a new Rogue that was suppose to be prepped by Legend Nissan, Syosset,NY. Legend did almost nothing. The Rogue needed to be checked. I was very happy with Omar and the crew @ Napo More

by DAVES58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Nov 16, 2023 -

Napoli Nissan responded

We're glad to know that Omar and our team at Napoli Nissan were able to help get your Rogue in top shape. We appreciate you choosing us as your new go-to dealership!

November 14, 2023

Very helpful outlining what work was being done and what with they suggested be done More

by JEFFLUZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Napoli Nissan responded

We really appreciate you taking the time to leave Napoli Nissan this awesome review, thank you!

November 14, 2023

Top tier service, sales and personnel! Communication, follow-up and video status of vehicle is helpful and always provided. More

by ADNYL104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron "Stumpy" Fiorella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar
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Nov 14, 2023 -

Napoli Nissan responded

We're delighted to know you found our service, sales and communication at Napoli Nissan top-notch! We strive for excellent customer experience. Thanks for the positive feedback!

November 14, 2023

All the guys that work there are absolutely AMAZING. Recently; my service advisor has been Omar - he goes above and beyond. Just for the simple fact that he gave me a heads up that service was short sta More

by peewee4514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Valentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar, Mike Haverl
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Nov 14, 2023 -

Napoli Nissan responded

We're delighted to know that our team, especially Omar, provided you with excellent service at Napoli Nissan. Your understanding and patience during the busy times is greatly appreciated!

November 11, 2023

I love this dealership! Omar is one of the best CSR’s and ALL of the staff is not only knowledgeable, professional and kind, they are also very empathetic. More

by Holly and Terrence Spain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Napoli Nissan responded

Holly and Terrence, it's fantastic to know you've had such positive experiences with Omar and the rest of our team at Napoli Nissan. We strive for professionalism while also being empathetic towards all our customers' needs. Thanks for your kind words!

November 10, 2023

Very professional and efficient They kept us informed of what needed to be done . And the process was smooth More

by DOROTHEASTEWART1
Recommend Dealer
Yes
Employees Worked With
Omar
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Nov 13, 2023 -

Napoli Nissan responded

Dorothea, we're glad to know you found our service at Napoli Nissan professional and efficient. We always aim for a smooth process! Thanks for your feedback.

November 09, 2023

Easy to make an appointment and took less time than I was told. Happy with my experience More

by KTULLo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Napoli Nissan responded

Thank you for your positive feedback! We're thrilled to hear that you had a pleasant experience with us. Our goal is to make the appointment process as easy and efficient as possible at Napoli Nissan!

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