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Napoli Nissan - Service Center

Milford, CT

4.6
1,491 Reviews
Call Service Center (203) 877-5141

1,491 Reviews of Napoli Nissan - Service Center

Sort by
July 31, 2024

Customer service not good, specially the front desk service don’t know how to talk to client. More

by RIC2K06850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Napoli Nissan responded

We appreciate your feedback and regret if the visit wasn't up to our usual standards. Please reach out to discuss your concerns with us and find a resolution. Thank you, Scott Haverl - General Manager - 203-877-5141

July 31, 2024

The service was really great I liked the fact that a video was sent to my phone which gave me a real assurance of the quality of service.👍🏾👌🏾✌🏾 More

by kenneth.riddick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2024 -

Napoli Nissan responded

Kenneth, we're glad to hear you appreciated the video update and had a great experience with our team at Napoli Nissan. Thanks for sharing your feedback!

July 31, 2024

Friendly, accomodating, courteous, great listening, don’t waste my time, approachable, love the cars they sell. More

by joylenters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2024 -

Napoli Nissan responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Napoli Nissan provided such a positive experience. Enjoy your new car, and we appreciate your support!

July 31, 2024

I really appreciate the way your representative explained everything to me,he was very professional the way he talk with me on the phone More

by gee4money
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2024 -

Napoli Nissan responded

We're glad to hear our representative provided you with a professional and clear explanation over the phone. Thanks for choosing Napoli Nissan!

July 26, 2024

Just took my car to Napoli Motors because the air-conditioning wasn't working. In this weather! It was examined, diagnosed, and repaired in a few hours. NEVER trust any other dealer or garage! I More

by LENBETH3304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2024 -

Napoli Nissan responded

We're so glad to hear that our team at Napoli Nissan could quickly resolve your air-conditioning issue! Thanks for trusting us with your vehicle and sharing such positive feedback. Stay cool out there!

July 17, 2024

All of the people working in the office are very helpful. Especially Jonathan who helped me the last time I came in. The technicians are thorough and knowledgeable. More

by nervousnelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

Napoli Nissan responded

We're delighted to hear that Jonathan and the rest of our team at Napoli Nissan provided such helpful service. Thanks for sharing your positive experience with us!

July 05, 2024

Bad experience with Napoli Nissan l am always by Nissan before Napoli refuse to give me the original key for my Nissan More

by YVES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maxfield
3.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Napoli Nissan responded

We're sorry to hear about your experience with Napoli Nissan. Your feedback is important, and we'll look into this issue regarding the original key for your vehicle. Thank you for bringing it to our attention.

July 04, 2024

The service dept was fine. Problem loaner dept owe a credit to me. And never ret My calls left 6 messages More

by Jono
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh from service was great
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Aug 15, 2024 -

Napoli Nissan responded

Jono, I'm sorry to hear about the trouble with your loaner credit and lack of response. This isn't the level of service we aim for, and I'd like to help resolve this issue as soon as possible. Please reach out when you can. Thank you, Scott Haverl - General Manager - 203-877-5141

June 30, 2024

Service department front desk workers are very disrespectful, nasty attitudes. The manager is no better. More

by NATANYA CAMPBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Napoli Nissan responded

We'd like the opportunity to address this issue directly—please reach out when you can. Thank you, - Scott Haverl - General Manager - 203-877-5141.

June 28, 2024

Workers are friendly. Showed upfront what cost would be and recommended future service. Answered all questions. Very satisfied More

by LEORA_JOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Napoli Nissan responded

Leora, we're delighted to hear you had a satisfying experience with our friendly team at Napoli Nissan. Thanks for the great feedback!

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