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Napoli Nissan - Service Center

Milford, CT

4.6
1,425 Reviews

1,425 Reviews of Napoli Nissan - Service Center

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May 24, 2024

Amazing and tentative staff. .Really helped me understand what I purchasing and helped me get the best possible deal More

by ustin_leb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Acampora
4.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024 -

Napoli Nissan responded

We're delighted to hear that our team at Napoli Nissan provided you with excellent service and a great deal! Thanks for the fantastic review! We're here if you need anything else. Safe travels!

May 24, 2024

Was told no warranty as is car broke twice. Had dealer plates for a month. As soon as I got my plates car had issues one week over 30 days and was told yesterday we can't help you have to pay f More

by melissapare417
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Acampora
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024

Napole, dealership in Milford has been excellent with me every single time purchasing my vehicle as well as having it serviced. A few times I have no complaint and I would recommend them to anyone More

by vcotto1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan.
May 24, 2024 -

Napoli Nissan responded

We're delighted to hear that you've consistently had excellent experiences with us at Napoli Nissan in Milford. Thanks for your recommendation and continued support!

May 22, 2024

Very friendly and very knowledgeable person, courteous, very nice facilities make my waiting time more pleasant More

by Silvia Aguillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Napoli Nissan responded

Silvia, we're glad to know that you had a pleasant experience at Napoli Nissan. Our team is always here to provide friendly and knowledgeable service! Thanks for your review.

May 22, 2024

I love the video that was sent showing the repairs they recommended. Very easy to communicate with via text and prices that were quoted were reasonable for a dealership. More

by Stesla90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Napoli Nissan responded

We're glad to know you appreciated our video updates and found communication easy at Napoli Nissan. We strive for transparency in pricing, so it's great to see that reflected in your experience!

May 22, 2024

Fantastic service and very friendly! I would not hesitate to recommend Napoli to friends and family. More

by bnewbauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Napoli Nissan responded

We're glad to know you had a fantastic service experience with us at Napoli Nissan! Thank you for choosing and recommending us! We'll see you next time. Safe travels!

May 22, 2024

The best service I’ve ever received. The staff and service manager are really great! More

by cesaragr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Luzardo
May 23, 2024 -

Napoli Nissan responded

Thank you for choosing us! We'll see you next time. Safe travels! - The Napoli Nissan Team

May 21, 2024

Brought vehicle in for diagnostics. Service rep at counter stated that a $200 charge would be applied to perform actual repair. When I agreed to have the repair done (that diagnostic More

by Navy Veteran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron ..Service Mgr
May 22, 2024 -

Napoli Nissan responded

We appreciate your feedback and regret any confusion regarding the diagnostic fee. We're glad we resolved this issue, and we'll ensure better communication in the future. Thanks for acknowledging the quality of our repair team! Please don't hesitate to reach out to discuss any concerns you have. Thank you! - Napoli Nissan

May 21, 2024

Exceptionally polite and professional. Performed my service in a timely manner and my car came out cleaner than when I brought it in. More

by Virgil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service-Jonathan ⭐️⭐️⭐️⭐️⭐️
May 22, 2024 -

Napoli Nissan responded

Virgil, we're glad to know your service experience at Napoli Nissan was a positive one! We always aim for efficiency and top-notch customer care. Thanks for the review!

May 21, 2024

Junior is the only service advisor that is helpful. Everyone else is useless. The technicians forgot to put the top cover back on my motor after repair and then they tried to tell me the noise I was he More

by Adevine27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
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