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Napoli Nissan - Service Center

Milford, CT

4.6
1,424 Reviews

1,424 Reviews of Napoli Nissan - Service Center

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July 04, 2024

The service dept was fine. Problem loaner dept owe a credit to me. And never ret My calls left 6 messages More

by Jono
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh from service was great
Aug 15, 2024 -

Napoli Nissan responded

Jono, I'm sorry to hear about the trouble with your loaner credit and lack of response. This isn't the level of service we aim for, and I'd like to help resolve this issue as soon as possible. Please reach out when you can. Thank you, Scott Haverl - General Manager - 203-877-5141

June 30, 2024

Service department front desk workers are very disrespectful, nasty attitudes. The manager is no better. More

by NATANYA CAMPBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Napoli Nissan responded

We'd like the opportunity to address this issue directly—please reach out when you can. Thank you, - Scott Haverl - General Manager - 203-877-5141.

June 28, 2024

Workers are friendly. Showed upfront what cost would be and recommended future service. Answered all questions. Very satisfied More

by LEORA_JOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Napoli Nissan responded

Leora, we're delighted to hear you had a satisfying experience with our friendly team at Napoli Nissan. Thanks for the great feedback!

June 27, 2024

The team is very professional and appropriate when dealing with consumers. They will keep you up-to-date as your car is being repaired and should any other unique qualities arise. I they will inform y More

by cenita.cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Napoli Nissan responded

Thank you for the kind words! We're glad to hear that our Napoli Nissan team kept you well-informed and provided professional service. We appreciate your support!

June 22, 2024

Service was very good. Efficient service. I will use the service again when it is needed. More

by derubeisb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Napoli Nissan responded

We really appreciate you taking the time to leave Napoli Nissan this awesome review, thank you!

June 22, 2024

Exceptional service as always! Staff are very helpful and honest. In good hands with service department. More

by PRISCILLA.ARBOLEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Napoli Nissan responded

Priscilla, thank you for your kind words! We're glad to hear that our Napoli Nissan service team continues to provide exceptional care.

June 19, 2024

Very helpful and professional. Jonathon was great. Video was very detailed and informative. Great service team. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathon
Jun 20, 2024 -

Napoli Nissan responded

Tom, we're glad to hear Jonathon and the Napoli Nissan service team provided such detailed and professional assistance. Thanks for sharing your experience!

June 18, 2024

Service person was very knowledgeable And took his time explaining everything that was going to happen about the repair and cost. More

by SCIONOLFIDEBRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Napoli Nissan responded

Thank you for sharing your experience! We're glad to hear our service team at Napoli Nissan provided thorough and knowledgeable assistance. We appreciate your feedback!

June 18, 2024

Joel is always kind and efficient. He took care of all the manufacturers recalls. Keeps my car running smoothly. More

by margosuazo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Napoli Nissan responded

Margosuazo, we're delighted to hear that Joel provided efficient and kind service at Napoli Nissan. Thanks for sharing your experience!

June 15, 2024

My customer service representative, Joe was very helpful in securing me a rental while preparing service for my car.. i had to lleave my car overnight and the comnvience of a rental was great! More

by PRINCESSROBIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Jun 17, 2024 -

Napoli Nissan responded

We're glad to hear Joe provided such helpful service and made your experience at Napoli Nissan convenient. Thanks for sharing!

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