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Napoli Nissan - Service Center

Milford, CT

4.6
1,424 Reviews

1,424 Reviews of Napoli Nissan - Service Center

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August 01, 2024

Great dealership! Great service. I had no issue, I was offered plenty of refreshment items! More

by SAMMALAMMA275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Napoli Nissan responded

Sam, Thank you for the great review! We're glad our team took great care of you during your visit. We look forward to seeing you next time! - Napoli Nissan

August 01, 2024

Was told my service would be 1 hour. They were done in 40 minutes. Desk person is always polite More

by dcassella58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Napoli Nissan responded

Thank you for your awesome review! We're happy that the service was quicker than expected! -Napoli Nissan

July 31, 2024

I was very pleased with my service. The gentleman who took care of me initials were CC was excellent very attentive and actually came over and sat with me and let me know what my car ne More

by Janicem0
Recommend Dealer
Yes
Employees Worked With
Cece was a gentleman who took care of me. I’m not sure.
Aug 02, 2024 -

Napoli Nissan responded

Janice, we're delighted to hear that CC provided you with excellent service at Napoli Nissan. Thanks for sharing your positive experience!

July 31, 2024

Customer service not good, specially the front desk service don’t know how to talk to client. More

by RIC2K06850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Napoli Nissan responded

We appreciate your feedback and regret if the visit wasn't up to our usual standards. Please reach out to discuss your concerns with us and find a resolution. Thank you, Scott Haverl - General Manager - 203-877-5141

July 31, 2024

The service was really great I liked the fact that a video was sent to my phone which gave me a real assurance of the quality of service.👍🏾👌🏾✌🏾 More

by kenneth.riddick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Napoli Nissan responded

Kenneth, we're glad to hear you appreciated the video update and had a great experience with our team at Napoli Nissan. Thanks for sharing your feedback!

July 31, 2024

Friendly, accomodating, courteous, great listening, don’t waste my time, approachable, love the cars they sell. More

by joylenters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Napoli Nissan responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Napoli Nissan provided such a positive experience. Enjoy your new car, and we appreciate your support!

July 31, 2024

I really appreciate the way your representative explained everything to me,he was very professional the way he talk with me on the phone More

by gee4money
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Napoli Nissan responded

We're glad to hear our representative provided you with a professional and clear explanation over the phone. Thanks for choosing Napoli Nissan!

July 26, 2024

Just took my car to Napoli Motors because the air-conditioning wasn't working. In this weather! It was examined, diagnosed, and repaired in a few hours. NEVER trust any other dealer or garage! I More

by LENBETH3304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Napoli Nissan responded

We're so glad to hear that our team at Napoli Nissan could quickly resolve your air-conditioning issue! Thanks for trusting us with your vehicle and sharing such positive feedback. Stay cool out there!

July 17, 2024

All of the people working in the office are very helpful. Especially Jonathan who helped me the last time I came in. The technicians are thorough and knowledgeable. More

by nervousnelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Napoli Nissan responded

We're delighted to hear that Jonathan and the rest of our team at Napoli Nissan provided such helpful service. Thanks for sharing your positive experience with us!

July 05, 2024

Bad experience with Napoli Nissan l am always by Nissan before Napoli refuse to give me the original key for my Nissan More

by YVES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maxfield
3.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Napoli Nissan responded

We're sorry to hear about your experience with Napoli Nissan. Your feedback is important, and we'll look into this issue regarding the original key for your vehicle. Thank you for bringing it to our attention.

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