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Napoli Nissan

Milford, CT

4.6
2,019 Reviews
The Best Prices, Service & Selection in CT! Family owned and operated since 1959
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688 Bridgeport Ave

Milford, CT

06460

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Showing 2,019 reviews

January 20, 2023

Great service. Excellent care from service representative. Surpassed my expectations. Will use this service department again. More

by jlakatos@optonline.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mya
Jan 23, 2023 -

Napoli Nissan responded

Thank you for giving us the opportunity to earn your business! We're happy to hear our team exceeded your expectations and we look forward to seeing you again next time here at Napoli Nissan!

January 20, 2023

I waited nearly 3 hours for an oil change with an appointment. It shouldn't take that long, especially with an appointment. More

by EMELY76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Arboleda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Napoli Nissan responded

Hello - we apologize for the extended time it took to wait for your service. We hope that our team can provide you with a better appointment next time.

January 20, 2023

Waited 1. 5 hours for an oil change for which I had an appointment. Tire pressure was supposed to have been checked, but tires read 28,32,35 and 38 psi. Obvious More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Napoli Nissan responded

Hi Vic, we apologize for not completing everything on time. If you wish to discuss this further, feel free to reach out to our team.

January 20, 2023

The service was good great atention tnx the problem was fixed the staff were really polite More

by Gaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Napoli Nissan responded

Hi Gaby! Thanks for the five stars. We're glad to hear that your visit with us here at Napoli Nissan was such a positive one. We hope to see you back!

January 19, 2023

Everyone was friendly, they had a , good promotion, they were easy to work with and we had very knowledgeable and helpful salesman! More

by Jmauro
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ron Valentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Napoli Nissan responded

We appreciate you leaving our team this great five-star review! We look forward to seeing you back at Napoli Nissan!

January 18, 2023

I was pleased with the service that was provided, I received and oil change, battery checked out and an inspection on vehicle. They included a video of the mechanic servicing my vehicle while I waited More

by KANYIA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Mills
4.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Napoli Nissan responded

This means so much to us! Thank you for trusting the Napoli Nissan team with your vehicle's care! We look forward to providing five-star service again in the future!

January 18, 2023

Friendly staff and good service. Just bought my second vehicle from this dealership. Salesman was great More

by NANUMOM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Napoli Nissan responded

Thank you for sharing your review! We're so happy that we assisted you with your second vehicle purchase! We look forward to seeing you next time at Napoli Nissan!

January 18, 2023

The best service ever. Professional, punctual, reliable, and friendly. Excellent service that I can count on time and time again. I will not go anywhere else. More

by Ava G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Napoli Nissan responded

Thank you for your confidence in the Napoli Nissan team! It's our privilege to help take care of your vehicle and we look forward to seeing at your next visit. Take care!

January 17, 2023

Seamless transactions. Fair, honest, transparent. Curious and friendly customer care. Quick and reliable service. Bravo. More

by MINNAIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Jan 19, 2023 -

Napoli Nissan responded

This is so great to hear! Thank you for trusting Napoli Nissan to provide five-star care!

January 17, 2023

I feel that they can do better on the vehicles that they're trying to sell for so much money because this is second car I buy that is so many issues for the price that I'm paying I'm not happy or satis More

by loryboop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky Mills
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Napoli Nissan responded

We're sorry to hear that you feel that way and appreciate you bringing this to our attention. It is never our intention to upset you and we hope we can have the chance to make this situation right. Please reach out to us at your earliest convenience to discuss these concerns. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

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