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Napoli Nissan

Milford, CT

4.6
2,012 Reviews
The Best Prices, Service & Selection in CT! Family owned and operated since 1959
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688 Bridgeport Ave

Milford, CT

06460

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Showing 2,012 reviews

November 20, 2023

Vast majority of all my experiences at this service department have been positive. I have been using this department since 2018. More

by rdmjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Valentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Acampora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Napoli Nissan responded

We're glad to know that you've had positive experiences with our service department at Napoli Nissan since 2018. We appreciate your continued trust in us and look forward to serving you for many more years!

November 19, 2023

Unfortunately, the service team is extemely incompetent and very inattentive to the needs of their customers. More

by Genius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Napoli Nissan responded

We're sorry to read about your experience. We strive for excellence in customer service and it's clear we fell short this time around. We'd like the opportunity to discuss this further with you, so if you're willing, please reach out directly at your earliest convenience. Thank you, Scott Haverl - General Manager - 203-877-5141

November 19, 2023

Always quality work whenever I have an appointment to bring in my car for service. More

by MORTIS329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Napoli Nissan responded

Hey Mortis, thank you for your loyalty and for choosing Napoli Nissan for your car needs. We look forward to assisting you again in the future! Safe travels!

November 18, 2023

They are always professional about the way they deal with the customer and they are improving with the waiting time. More

by graymarcia966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Napoli Nissan responded

Thank you for the positive feedback! We appreciate your continued support and look forward to your next visit with us here at Napoli Nissan!

November 18, 2023

Nice people and very knowledgeable , definitely a good dealer to deal with , thanks a lot More

by BARBIERJUNIOR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Acampora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Napoli Nissan responded

We really appreciate you taking the time to leave Napoli Nissan this awesome review, thank you!

November 17, 2023

As always very helpful The car is running beautifully! Thank you for taking care of me! More

by MARYANN101059
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Napoli Nissan responded

It's our pleasure to do so! Thanks for the kind review and please don't hesitate to reach out the next time our Napoli Nissan team can be of assistance!

November 17, 2023

Car was taken on schedule and completed in a reasonable amount of time. All technicians were knowledgeable and I had a very hospitable experience. More

by STEPHENTTHRUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Napoli Nissan responded

Stephen, we're glad to know your experience at Napoli Nissan was efficient and pleasant. Our team always aims for top-notch service! Thanks for the review.

November 17, 2023

Nissan Dealership is amazing in general, fantastic services, the employees are amazing and very helpful. I will definitely come back next time my car needs service. Shout out to Josh he was very helpf More

by michael.obeid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : josh
Nov 20, 2023 -

Napoli Nissan responded

Michael, it's great to know you had such a positive experience here at Napoli Nissan! We're glad Josh was able to assist and we look forward to seeing you for your next service visit. Take care!

November 17, 2023

Great service, friendly staff. They provided me with a free shuttle service. Thanks Napoli Nissan! More

by yamil_garcia37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Napoli Nissan responded

Hey Yamil, thank you for the 5-star rating! We're pleased that our team provided you with great service during your visit. We'll see you next time at Napoli Nissan! Safe travels!

November 16, 2023

Excellent service department staff very courteous and informative and knowledge of service related vehicle.issues More

by cbask1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Napoli Nissan responded

We're glad to know you found our service department at Napoli Nissan helpful and informative. Thanks for the positive feedback, we appreciate it!

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