Napoli Nissan

Great service great car friendly staff. Was there to help and make your experience comfortable, not pushy at all and great deals to btw. Defiantly going back for another lease and make your experience comfortable, not pushy at all and great deals to btw. Defiantly going back for another lease More

Great service oriented dealership- prompt attention at drive up and large airy well- equipped waiting room- I actually like going there for service on my optima. drive up and large airy well- equipped waiting room- I actually like going there for service on my optima. More

I purchased a rogue with them and had an awful experience. They say anything to get you in the door to buy a vehicle and once the deal is done they brush you off. Once the car was paid for their c experience. They say anything to get you in the door to buy a vehicle and once the deal is done they brush you off. Once the car was paid for their customer service skills went out the door. The sales manager Tommy is not helpful at all, he loves to hear himself talk and he's very arrogant and condescending. I spent 3 hours in that dealership with my 2 small kids and there was an issue with taxes. I asked for a dealer plate so I can at least take my car home since all the paperwork was signed, the car was paid for and I signed my car over to them and they told me no. This is unacceptable all of this should have been done before paperwork was signed. I ended up going all the way home with my old car that was technically signed over to them and had to go right back bc everything was fixed. They only gave me 1 key so I asked for another key they told me it only comes with one but they would check but I needed to hold on again for the millionth time. I couldn't wait not one more minute so I left and they never called to check up. I called the next day to ask about it and ended up arguing with Tommy and when I asked for his manager or boss he told me he doesn't have a boss he's the manager and that I should write an email because I can't speak to anyone else but him! I had a horrible experience and I couldn't get passed Tommy on the phone bc the office turned it into a joke that I was frustrated. I called Napoli Kia and they were very helpful with giving me the owners information so we'll see what happens but do not purchase a vehicle from this branch! More

will never shop any where else! Great Great experience. Dealing with Joseph Napoli, makes you feel like family. He introduced me to Ricky Mills, an incredibly gifted salesman who kn Great Great experience. Dealing with Joseph Napoli, makes you feel like family. He introduced me to Ricky Mills, an incredibly gifted salesman who knows his product. I am always treated with courtesy and respect. With this kind of combination, I won't step foot into any other dealership..EVER! More

Wonderful Staff & Best Prices Just purchased the 2020 Nissan Altima, SR, AWD. Nazario Santos was my salesman and Brendan Camalari was my finance director. I was treated kindly & r Just purchased the 2020 Nissan Altima, SR, AWD. Nazario Santos was my salesman and Brendan Camalari was my finance director. I was treated kindly & respectfully and we even did a lot of laughing! Wonderful gentlemen that made the sales experience a pleasure. No pressure, patient with my questions and got a better deal than 2 other Nissan dealerships, in Fairfield County. Would never go anywhere else! In fact, I will take my car for routine maintenance there, in Milford, even though I live in Shelton! Thank you so much, for my beautiful, new car and for such a great experience! More

Napoli Kia is straight honest dealership, never had any problems. My car is always ready when expected, the service technician are great and do there job very professionally. A great experience! problems. My car is always ready when expected, the service technician are great and do there job very professionally. A great experience! More

I really hate going to Napoli. There service person is rude and unprofessional. They tell you one price on the phone. The minute you go pick up your car it is a different price. rude and unprofessional. They tell you one price on the phone. The minute you go pick up your car it is a different price. More

A Great Buying Experience The car buying experiance is usally an adversarial process with each side trying to wring the best deal out of the other. What I found was and an int The car buying experiance is usally an adversarial process with each side trying to wring the best deal out of the other. What I found was and an intelligent, well informed sales person (IRA) who patiently put a deal together until we both came to an agreeable situation. It wasn't the quickest "close" ever. It took a day or so but, in the end I felt as though had been well treated by a staff that knew its business. I am delighted with my new KIA SPORTAGE Thanks to all who made it easy. More

Luis was excellent! He has helped me each time I have come there to my 100% satisfaction. Excellent employee. Very professional. He should be commended. come there to my 100% satisfaction. Excellent employee. Very professional. He should be commended. More

amazing customer service today when getting my Kia serviced. Anyone working there would greet me with a smile and hold the door for me at any chance. Very polite and very friendly staff ! serviced. Anyone working there would greet me with a smile and hold the door for me at any chance. Very polite and very friendly staff ! More