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Napleton's Valley Hyundai
Aurora, IL
2,588 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,588 reviews
March 07, 2023
Excellent. Joe Williams looked out for me was very polite courteous and got me a great deal. I will definitely send more business his way. Joe Williams looked out for me was very polite courteous and got me a great deal. I will definitely send more business his way. More
by Ks1014
Employees Worked With
Joe Williams
March 06, 2023
Since covid started it has been really difficult to get my car serviced. I work a lot of hours and scheduling was hard to work around. Today was a great experience. The staff was attentive and immedia my car serviced. I work a lot of hours and scheduling was hard to work around. Today was a great experience. The staff was attentive and immediately addressed the purpose of my visit upon my arrival. I was in and out, this gave me enough time to rest before my next shift. Thank you! More
by Steelhoward
Employees Worked With
Paul Balice
March 04, 2023
Adam was great! I didnt think i would be able to get a car let alone one i can afford. Adam made the process so easy and simple and went above and beyond. Very pleas I didnt think i would be able to get a car let alone one i can afford. Adam made the process so easy and simple and went above and beyond. Very pleased and will recommend him! More
by Liahm1620
Employees Worked With
Adam Liaromatis
March 04, 2023
Adam is the best! Our car shopping days was a nightmare until I met Adam. He is patient and assisted us to the end of the Deal Thanks Adam liaromatis Our car shopping days was a nightmare until I met Adam. He is patient and assisted us to the end of the Deal Thanks Adam liaromatis More
by Professor
March 03, 2023
Absolutely amazing experience. They really went above and beyond to help me get in a new car and help me out of my old one. It was hassle free and very quick. Adam made me feel ver They really went above and beyond to help me get in a new car and help me out of my old one. It was hassle free and very quick. Adam made me feel very comfortable, listened extremely well and I never felt rushed into making a deal. He was very professional and I highly recommend him and this dealership! More
by Scottdniehoff
March 03, 2023
professional service at its best, Isaac Rivera one of the kindest sales person I have EVER meet very responsible and a super friendly person the kindest sales person I have EVER meet very responsible and a super friendly person More
by edgarmartinez020617
March 01, 2023
Fabulous customer service! Thank you Dion for all your help. The entire process was quick and easy. Thank you Dion for all your help. The entire process was quick and easy. More
by Servpro.8484
February 26, 2023
Bought my car and very good experience. Paul the Manager is what this brand needs thanks again. Go see him for anything even after the sale Paul the Manager is what this brand needs thanks again. Go see him for anything even after the sale More
by cretuldmitrii
Employees Worked With
February 26, 2023
Our salesperson, Katrina was easy to work with. Understood our needs, and gave us a fair deal. Understood our needs, and gave us a fair deal. More
by Mrwolv
February 25, 2023
Jose Serrano was so helpful and knowledgeable! Definitely made it a smooth and easy experience purchasing my new vehicle! I have been loving my new Santa Fe! Definitely made it a smooth and easy experience purchasing my new vehicle! I have been loving my new Santa Fe! More
by Mayela Caroline
Employees Worked With
