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Napleton's Valley Hyundai
Aurora, IL
2,588 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,588 reviews
March 20, 2023
Sayef is an amazing sales associate. Great personality and is very knowledgeable. He made the purchase process so easy for us. Great work!! Great personality and is very knowledgeable. He made the purchase process so easy for us. Great work!! More
by Maggie Lewis
Employees Worked With
Sayef ihmeidan
March 15, 2023
I had the best experience with your dealership from making an appointment to come in, from the front door, to the salesman chair and it ended with fiancé office, it was all top notch service. My salesm making an appointment to come in, from the front door, to the salesman chair and it ended with fiancé office, it was all top notch service. My salesman Ray Torres can not say enough about him. He was very helpful, very knowledgeable about vehicle, help me to understand all the bells and whistles about my car. He is certainly an asset to your dealership. I love my car, thanks so much. And he helped me clean out my old car. Jackie More
by Jn36
Employees Worked With
Bryan Waggoner, Ramon Torres
March 15, 2023
Thank you Eddie for the GREAT service I always receive you always go above and beyond to make sure my cars are all up to date on all recalls and software besides, always keeping me updated on my service. you always go above and beyond to make sure my cars are all up to date on all recalls and software besides, always keeping me updated on my service. I have been going to Napelton for over 10 years along with all my other family members and I have always been treated with more then 5 star service Also a big shout out to George the Service Director always make sure all my concerns are met All they guys I have had the pleasure to encounter, have all been outstanding including Al the GM . Thank you all for always reassuring that my cars all of my family members drive are safe. YOU GUYS ARE THE BEST IN THE BUSINESS More
by J page
March 13, 2023
Batoul was awesome she was great. She was ver helpful and explained everything to us She was ver helpful and explained everything to us More
by Ericlopez1126
Employees Worked With
March 11, 2023
Great experience from beginning to end. I even got a big RED bow on my new car. Definitely made a great experience out of my purchase. If anyone reads this go see Jose Serrano!!! I even got a big RED bow on my new car. Definitely made a great experience out of my purchase. If anyone reads this go see Jose Serrano!!! More
by soobyjo12
March 11, 2023
I have been buying cars from this dealer, but Jose made it very simple. He made it simple and I felt like a family member. We ended up trading up to a Palisade for my family. Yosi helped me by explaining a it very simple. He made it simple and I felt like a family member. We ended up trading up to a Palisade for my family. Yosi helped me by explaining all the new features I got. When you come here, make sure to see Jose Serrano and Yosi More
by Cindyal59
March 10, 2023
I highly recommend this dealership. Before my appointment I was greeted through text and sent a welcoming video. Immediately when I walked in, I was placed with Ryan who was amazing. He Before my appointment I was greeted through text and sent a welcoming video. Immediately when I walked in, I was placed with Ryan who was amazing. He asked what I was looking for and exceeded my expectations. We had great conversations and there was never a dull moment. Thank you so much Ryan, I will continue to do business with you! More
by caraconnor81
Employees Worked With
