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Napleton's Valley Hyundai
Aurora, IL
2,587 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,587 reviews
August 10, 2024
We had a great experience with Faiz. The level of care he took to show us the features of the vehicle and how everything works was what made the experience really easy and enjoyable. I a The level of care he took to show us the features of the vehicle and how everything works was what made the experience really easy and enjoyable. I appreciate his working with us to get us the right car. More
by Jbooster
Employees Worked With
Faiz Mirza
August 04, 2024
Had an amazing experience with the purchase of my GV80. When I scheduled my first oil change on the Genesis issued app…valet service. Even received notifications via email and text confirming. No one sho When I scheduled my first oil change on the Genesis issued app…valet service. Even received notifications via email and text confirming. No one showed up. Forty five minutes after that I phoned the dealership… to learn that their dealership doesn’t recognize communication from the app. On one of my most recent service appointment. Oil change. Tire rotation. Took two hours. Seems like an extremely long wait time. My feeling is every time I have brought this vehicle in for some type of service…there is always an up sell…while I really like my GV80 I will seriously consider another dealership next time. More
by nickm1964
Employees Worked With
August 01, 2024
I had a great experience at Napletons valley Hyundai. Elsa Delgado provided great customer service and helped me greatly . She was very easy to work with got me through the process quickly and easily . S Elsa Delgado provided great customer service and helped me greatly . She was very easy to work with got me through the process quickly and easily . She was very professional and explained everything to the best of her ability . Will definitely be back !! More
by Ansantheca Ellison
July 30, 2024
Hi Brandon, our car is running great. How are you, just remember You're the best salesman. W&G How are you, just remember You're the best salesman. W&G More
by weg_suarez
Employees Worked With
July 20, 2024
Jordan my sales man and Mark Wenc manager made the whole experience of buying a car, a breeze. Unlike a few other dealerships, I went to, Jordan was not pushing. He listened to exactly what we were looking experience of buying a car, a breeze. Unlike a few other dealerships, I went to, Jordan was not pushing. He listened to exactly what we were looking for and found a perfect car for us. We took it for a test drive and started working on numbers. The information was presented in such way that it was very easy to understand and very clear of what it is that we are paying for and how much everything is. There was no hustling us or rushing us to make a decision he gave us ample time to review the numbers amongst ourselves and reached an informed decision. Together with Mark we were able to finalize the deal at the price that makes me a very happy customer and I will be returning to the dealership in the future for sure even though it’s almost 30 miles away from my house. I will recommend Napleton‘s Valley Hyundai dealership and working with Jordan and Mark in particular to all my friends. More
by nazaruktom
July 10, 2024
Brought the car in for an A/C check, as it was blowing cool air, not cold. Lots of cars at check in meant a longer check in time, but not bad. My regular service advisor, Ron Stelle, saw to it that I wa cool air, not cold. Lots of cars at check in meant a longer check in time, but not bad. My regular service advisor, Ron Stelle, saw to it that I was immediately taken care of. Initially given a wait time of 90 minutes, Ron was back to me in 20 minutes with the issue resolved. This is one busy service department, but people like Ron make the experience seamless. Thanks, Ron. More
by Tonewheel
Employees Worked With
Ron Stelle
May 31, 2024
Scheduling online is easy, service department team is pleasant and upfront with pricing and estimates, then communicated via text throughout appointment. pleasant and upfront with pricing and estimates, then communicated via text throughout appointment. More
by Karen G
Employees Worked With
John Pearson
May 26, 2024
She did great with helping me how to save it but not what I like I have no problem with her I like I have no problem with her More
by italymm1
Employees Worked With
