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Napleton's Valley Hyundai
Aurora, IL
2,588 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,588 reviews
April 18, 2023
Great customer service at this location , it’s quick process and a very very clean location process and a very very clean location More
by W
Employees Worked With
April 16, 2023
You are a very kind, honest. I would recommend anyone come to see you, Batoul. I am waiting for the right car to buy. I would recommend anyone come to see you, Batoul. I am waiting for the right car to buy. More
by klouis_2000
Employees Worked With
April 14, 2023
I bought an used car at this dealership. From the moment I walked in, I felt very comfortable being at the dealership. Jordan was very helpful, and not a bit of pressure to buy from him or From the moment I walked in, I felt very comfortable being at the dealership. Jordan was very helpful, and not a bit of pressure to buy from him or his manager. Their price was set low and there was no gimmicks at all. I can definitely recommend Jordan and Napleton's Valley Hyundai. More
by luckydog
Employees Worked With
April 07, 2023
The customer service within the sales team and service teams are exceptional. I took my car in recently for an oil change and a tire rotation. The work was completed earlier than expected, and the “real t teams are exceptional. I took my car in recently for an oil change and a tire rotation. The work was completed earlier than expected, and the “real time” status updates by text were greatly helpful. More
by gcetera
April 06, 2023
Excellent service from purchase to maintenance of your car. The very friendly workers are always willing to help you. car. The very friendly workers are always willing to help you. More
by daniela.morales41
Employees Worked With
Other Employees :
Dion Allen, Bryan Waggoner
March 31, 2023
I had the best experience with Batoul she answered all of my questions regarding the Tucson we looked at. my questions regarding the Tucson we looked at. More
by Ah72593
Employees Worked With
