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Napleton's Valley Hyundai
Aurora, IL
2,587 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,587 reviews
August 28, 2023
Joe Williams was a great help! Very knowledgeable! Made the experience very easy! Will buy another car from Him again Very knowledgeable! Made the experience very easy! Will buy another car from Him again More
by thacarter444
August 23, 2023
Overall solid experience with very friendly, helpful people throughout the process. Strongly recommend my salesperson. people throughout the process. Strongly recommend my salesperson. More
by JW
Employees Worked With
August 19, 2023
Great salesperson Joe. Very concerned that we were happy with our car. Would recommend him to anyone interested in buying a car from Napleton Valley. Wonderful dealership o Very concerned that we were happy with our car. Would recommend him to anyone interested in buying a car from Napleton Valley. Wonderful dealership overall. More
by Scott
August 05, 2023
Adviser John Pearson was excellent. Helped with repair to tire after high speed blowout. Expedited replacement and recommended actions for my out of state Genesis. Incident occurred Helped with repair to tire after high speed blowout. Expedited replacement and recommended actions for my out of state Genesis. Incident occurred on Thursday pm. Car completed in one day from tow on. Communication excellent. Drove home to St Louis; performed great. More
by gjmitsch
Employees Worked With
John Pearson
July 22, 2023
Easy process. Had Jose Serrano help me understand the vehicle with great patience. Highly recommend this gentleman. Had Jose Serrano help me understand the vehicle with great patience. Highly recommend this gentleman. More
by Skup85
Employees Worked With
July 19, 2023
The service department is horrible. Diagnosed the car wrong the first time. Said it was the battery. Paid for labor and new battery. Same exact thing happened a few months later. They t Diagnosed the car wrong the first time. Said it was the battery. Paid for labor and new battery. Same exact thing happened a few months later. They then told my wife and I it was the starter. Wanted 750.00 to replace. This car is only 5 years old. We purchased two cars for here and taken all are maintenance on the vehicle to Napleton. But after being shafted by the device department . I will no longer take my vehicle there and I will no longer have anything to do with Napleton. Before this, Napleton was my number 1 dealership. More
by bfreese
Employees Worked With
Alex
July 18, 2023
Brought vehicle in for service. Vehicle was not washed or vacuumed as promised by greeter. Not that big a deal, but someone did think it was OK to take the change that was left in Vehicle was not washed or vacuumed as promised by greeter. Not that big a deal, but someone did think it was OK to take the change that was left in the cup holder. Very, very disappointed in the unprofessional and dishonest behavior. More
by PJM in Naperville
Employees Worked With
Don't Know
July 18, 2023
First time at a dealership. Perfect experience overall. Joe Williams helped us out from start to finish. In the end we drove home in our new car. Perfect experience overall. Joe Williams helped us out from start to finish. In the end we drove home in our new car. More
by frod721
Employees Worked With
Joe Williams
July 15, 2023
Joe Williams was great to work with. He listened to my needs and did all he could to get me the deal I could afford. I am thrilled with my new 2023 Hyundai Tucson. I wouldn’t hesitate to He listened to my needs and did all he could to get me the deal I could afford. I am thrilled with my new 2023 Hyundai Tucson. I wouldn’t hesitate to recommend Joe to any of my friends that are in the market for a new car. More
by Marilyn
Employees Worked With
Joe Williams
