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Napleton's Valley Hyundai

Aurora, IL

4.7
2,586 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,586 reviews

October 12, 2024

This is the worst dealership I've ever purchased from. They sold me a dirty car. When I took it back for cleaning it was still dirty and they gave me the keys to someone else's vehicle. I was told they wo More

by Angry Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jacob and Steven
Oct 19, 2024 -

Napleton's Valley Hyundai responded

Hi, my name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 630-382-0339 or DrivenToHelp@Napleton.com. Thank you for taking the time to bring this to our attention. Your feedback is crucial in helping us improve, and I am confident that we can make this right. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

October 07, 2024

I have been in the morning and met the Mark the manager. He helped me to fix the issue with my car. As soon as i came they did it very quickly. I thank the Mark manager and Edwardo and Napleton Vally for he More

by Ajaykumar Tupuda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Wenc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Quintana
Oct 12, 2024 -

Napleton's Valley Hyundai responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 24, 2024

My salesman was Fiaz, he was very knowledgeable about the vehicles I was shown. He was patient and never pushy. My deal had its challenges and he was stellar in his craft! Thanks Fiaz!!!!! More

by toyz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deb Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fiaz
Sep 29, 2024 -

Napleton's Valley Hyundai responded

Hi, we're glad to hear our staff took such great care of you. We hope we can continue to be of service to you down the road!

September 20, 2024

I was very happy with the service at Napleton. The sales people were helpful without being pushy. They were also very knowledgeable and friendly. More

by barbaraovan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christian Guzman
Sep 27, 2024 -

Napleton's Valley Hyundai responded

Hi, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 13, 2024

Experience was great. Yosimar was very patient, polite and he was able to explain all we needed to know before buying 😊 More

by Ahmadnaweedazizi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Serrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yosimar Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Napleton's Valley Hyundai responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 09, 2024

I had a wonderful experience with Stephanie. She was sincere and personable without being pushy. All of the dealership employees were professional, polite and responsive to questions. More

by KarD
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephanie Ferrer
Sep 13, 2024 -

Napleton's Valley Hyundai responded

Hi, we're glad to hear our staff took such great care of you. We hope we can continue to be of service to you down the road!

August 30, 2024

The utmost best service I've experienced. Derek was not only professional but honest. He's an asset to your organization. Thanks Darek! More

by RobertoC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek kordes
Aug 31, 2024 -

Napleton's Valley Hyundai responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

August 23, 2024

Delivered as promised-covered by warranty and no charge for repairs. On time completion and kept me advised as to status and professional and courteous throughout. More

by Jerry.buch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam and Mike
Aug 25, 2024 -

Napleton's Valley Hyundai responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.

August 21, 2024

Ryan was a pleasure to work with. He was able to locate the vehicle that I came to see in no time. He made my sister & I laugh as we joked and teased him. But most importantly, he was More

by magpiewb
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Hammonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Napleton's Valley Hyundai responded

We're glad to hear our staff Ryan took such great care of you! We hope we can continue to be of service to you down the road!

August 10, 2024

We had a great experience with Faiz. The level of care he took to show us the features of the vehicle and how everything works was what made the experience really easy and enjoyable. I a More

by Jbooster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Faiz Mirza
Aug 12, 2024 -

Napleton's Valley Hyundai responded

Hi, we're glad to hear you found our staff to be so informative and helpful. We are always more than happy to assist you if anything else comes up. Take care!

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