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Napleton's River Oaks Honda
Lansing, IL
1,193 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,193 reviews
July 30, 2024
Mike W. from sales was absolutely amazing as soon as my fiance got out of the car he greeted us and welcomed us in. At first glance you might think this kid from sales was absolutely amazing as soon as my fiance got out of the car he greeted us and welcomed us in. At first glance you might think this kid cant be serious, well let me tell you he is the real deal! I purchased a 2019 civic, I knew my credit was not great but I was pre approved for an auto loan with a high interest rate by the time I left Mike and Eli had me paying over $100 dollars less a month than what I originally estimated and over 7% less in interest! I could not be happier with my experience dont be afraid to at least go and see if you could be driving something way better than what you are in now and please dont forget ask for Mike .W you wont be disappointed. More
by ricoblakely
Employees Worked With
Michael W, ELi
July 28, 2024
This is the third time I have had the pleasure of working with JP. As usual, he was very helpful, knowledgeable and patient. I am very pleased with the service I receive whenever I stop by the dealership. with JP. As usual, he was very helpful, knowledgeable and patient. I am very pleased with the service I receive whenever I stop by the dealership. More
by bk1202
July 26, 2024
Jason it a grey person good costumer services he hall me everything I need just recomend all person they are buying any card on Honda River oak Deller everything I need just recomend all person they are buying any card on Honda River oak Deller More
by reinamiranda611
Employees Worked With
July 25, 2024
JP was very helpful in my selection of my car purchase. Will not be my last purchase from Napleton River Oaks Honda. Will not be my last purchase from Napleton River Oaks Honda. More
by Luvsnoopy2
July 23, 2024
To earnest and Faris you guy's were great to deal with. you really listened to what I wanted to get the deal done.this was the 5th vehicle I purchased at your place.must be doing something right. Mike M you really listened to what I wanted to get the deal done.this was the 5th vehicle I purchased at your place.must be doing something right. Mike M More
by mm5591
July 22, 2024
Brought my wife to get her dream suv. Had the pleasure doing business with JP once again! Never disappoints! Had the pleasure doing business with JP once again! Never disappoints! More
by Paola Sanchez Solorio
July 22, 2024
All of the staff was very helpful, honest and friendly. They did not push us to make any decisions and guided us through the process. We appreciated them showing all of the features of our car as we were t They did not push us to make any decisions and guided us through the process. We appreciated them showing all of the features of our car as we were test driving. More
by hjpelesh
July 20, 2024
This was my first visit to River Oaks and it was a very positive experience. Jason was knowledgeable, professional, and made us feel at ease. positive experience. Jason was knowledgeable, professional, and made us feel at ease. More
by Kevin
Employees Worked With
July 20, 2024
Came to River Oaks Honda to look at a specific car. Jason greeted us immediately upon entry and helped us through the whole process. He made the buying process a great experience. Jason greeted us immediately upon entry and helped us through the whole process. He made the buying process a great experience. More
by Addie Murphy
Employees Worked With
July 20, 2024
The salesperson Jules was very courteous and knowledgeable about the business and the purchased vehicle. knowledgeable about the business and the purchased vehicle. More
by theboylandgroup
Employees Worked With
