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Napleton's River Oaks Honda
Lansing, IL
1,197 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,197 reviews
March 04, 2019
Shout out to Murod! Murod was such a great help at helping me pick out my new Pilot for my family! He was so pleasant and patient with me such a great guy! If you are loo Murod was such a great help at helping me pick out my new Pilot for my family! He was so pleasant and patient with me such a great guy! If you are looking for a great sales person who will help you get into what you want and need go to Murod!! More
by Jose
Employees Worked With
March 04, 2019
Recommended! I was attended by such a nice gentleman. Murod made sure I felt comfortable and answered all my questions in a kindly manner. I am so happy with my ne I was attended by such a nice gentleman. Murod made sure I felt comfortable and answered all my questions in a kindly manner. I am so happy with my new Honda Accord I made the right decision thanks to him. I will definitely come to river oaks Honda for my next vehicle. More
by Silvia
Employees Worked With
February 28, 2019
Happy New Car Owner Thanks to Jeffery (JP), Ryan, and Larry! You made buying my new vehicle incredibly easy and efficient. The entire process was incredibly professiona Thanks to Jeffery (JP), Ryan, and Larry! You made buying my new vehicle incredibly easy and efficient. The entire process was incredibly professional and quick. More
by Happy New Owner
February 20, 2019
Happy! Best customer service hands down. Will never service my vehicle elsewhere. Thanks River oaks Honda! And if your in need if a vehicle ask for Oliver M Best customer service hands down. Will never service my vehicle elsewhere. Thanks River oaks Honda! And if your in need if a vehicle ask for Oliver M. More
by Steven D
Employees Worked With
February 18, 2019
my crv I had a great experience with jp & ty an this was my second time buying from Napleton Honda.I would refer my family and friends. I had a great experience with jp & ty an this was my second time buying from Napleton Honda.I would refer my family and friends. More
by crv
February 14, 2019
Friendly On a cold winter Sunday in January, I drove past Napelton. A friend of mine wanted to test drive a car. So, walked through the from door and realized On a cold winter Sunday in January, I drove past Napelton. A friend of mine wanted to test drive a car. So, walked through the from door and realized the place was closed! We called the next day and came in for a test drive. Then I found something I really liked. It felt like me. The staff did everything the could to make sure that I was satisfied with my purchase! More
by Stormborn
February 12, 2019
Car sales Dealer salesman was great JP took care of me and my wife. I recommend this dealership to my friends. Clean professional and courteous. Great job. Dealer salesman was great JP took care of me and my wife. I recommend this dealership to my friends. Clean professional and courteous. Great job. More
by Primogarcia67
February 11, 2019
My magnificent experience at Honda My visit at Honda was amazing I went in wanting one and car and came out in a brand new car the service that Michael provide for me was magnificent he My visit at Honda was amazing I went in wanting one and car and came out in a brand new car the service that Michael provide for me was magnificent he answered all my questions he did everything he could to have me driving out in a vehicle that’s affordable and that fit me I appreciate everything he did for me More
by Milah0514
Employees Worked With
February 11, 2019
I love my Honda I was in search of a 2 door car and went to 2 dealers before coming here. I looked at SUV’s and 4 doors and finally saw the car I was looking for. I was in search of a 2 door car and went to 2 dealers before coming here. I looked at SUV’s and 4 doors and finally saw the car I was looking for. My experience with the salesperson and dealership was very good. I have already recommended them to a couple people. More
by Ms Harriet
Employees Worked With
February 04, 2019
Experience I’m so excited! I bought my second car here at Napleton’s River Oaks Honda. I had a great experience. Customer service was excellent. Everyone is so p I’m so excited! I bought my second car here at Napleton’s River Oaks Honda. I had a great experience. Customer service was excellent. Everyone is so polite and so welcoming. It feels like home when I walk in. Thank you Earnest Norman for making sure I had all the information I needed. He made sure I was prepared and ready to ride off in my new Honda Civic EX. I also thank Larry Chambers for taking his time going step by step on all the new features. More
by cdennis00
