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Napleton's River Oaks Honda
Lansing, IL
1,192 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,192 reviews
December 11, 2024
Exceptional service and fantastic experience. The staff was knowledgeable, friendly and made the car buying process seamless. Highly recommend this Honda dealership. Thank you Jason Anderson! The staff was knowledgeable, friendly and made the car buying process seamless. Highly recommend this Honda dealership. Thank you Jason Anderson! More
by Rhuert1
Employees Worked With
December 01, 2024
Jeff Parham. OUTSTANDING! Sealed my deal. Got my Internet rate down and helped me purchase my 1st NEW 2025 vehicle! Nao gapped. Go see him, you will not be disapp OUTSTANDING! Sealed my deal. Got my Internet rate down and helped me purchase my 1st NEW 2025 vehicle! Nao gapped. Go see him, you will not be disappointed! More
by meela411
December 01, 2024
Jason A was extremely helpful and helped to ease my mom’s worries about her car search! We will absolutely be back. worries about her car search! We will absolutely be back. More
by Vanessa L
Employees Worked With
November 30, 2024
Being my first time as an independent (non co-signer needed) buyer, my journey had been overwhelming to say the least! In comes Jason A. Who he helped ease all of those concerns. Jason was extremely att needed) buyer, my journey had been overwhelming to say the least! In comes Jason A. Who he helped ease all of those concerns. Jason was extremely attentive to the details of what I was in search for, while offering insight into what might benefit my needs. His customer service, relatability, and knowledge base about cars has ensured that I will refer my friends and family here! More
by Vanessa L
November 30, 2024
Thank you Jeffery Parham for helping me purchase my new Honda Civic 2025 . He was very kind and patient . Excellent salesman I highly recommend him . Honda Civic 2025 . He was very kind and patient . Excellent salesman I highly recommend him . More
by Tracy
Employees Worked With
November 29, 2024
My experience at Napleton was more than exceptional. My Salesman JP set a new standard for auto salesmanship. He was honest, transparent, and set realistic expectations for me in regards to my car buyin My Salesman JP set a new standard for auto salesmanship. He was honest, transparent, and set realistic expectations for me in regards to my car buying experience. He is highly recommended. More
by bracelyk
Employees Worked With
November 29, 2024
JP was of great help was very knowledgeable and gave me great information and helpful with me purchasing my Honda HRV great information and helpful with me purchasing my Honda HRV More
by Nicholas R
Employees Worked With
November 23, 2024
JEFFERY PARHAM WAS VERY HELPFUL AND, IS A GREAT SALES PRESON. JEFFERY GIVE THE BEST SERVICE EVER FROM A SALES AGENT. PRESON. JEFFERY GIVE THE BEST SERVICE EVER FROM A SALES AGENT. More
by conrad.crosby34
Employees Worked With
November 18, 2024
JP provided a great personable experience while going through the purchasing process. I would recommend him to anyone buying a car. through the purchasing process. I would recommend him to anyone buying a car. More
by T Foley
Employees Worked With
November 15, 2024
Jeff Parham was excellent! He was helpful, patient, kind and efficient. Thank you so much Jeff! He was helpful, patient, kind and efficient. Thank you so much Jeff! More
by aleciamartin15
Employees Worked With
