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Napleton's River Oaks Honda
Lansing, IL
1,213 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,213 reviews
June 25, 2023
Walking into the car lot I was a little nervous, but the process was really smooth and easy John Stone did a great job from start to finish I got the car I really wanted, he was confident and very easy to t process was really smooth and easy John Stone did a great job from start to finish I got the car I really wanted, he was confident and very easy to talk to, I would recommend you go in and take a look around? You want be disappointed. More
by Caremodelpretty
Employees Worked With
John Stone
June 24, 2023
JP is the best, had an awesome experience. JP explained the whole car buying process. Very knowledgeable, friendly, and patience I didn’t feel rush. Will be returning. JP explained the whole car buying process. Very knowledgeable, friendly, and patience I didn’t feel rush. Will be returning. More
by veneice.shelton
Employees Worked With
June 21, 2023
Really great experience! Got my first car with Earnest and Sheev… 10/10 would recommend for first car owners! Got my first car with Earnest and Sheev… 10/10 would recommend for first car owners! More
by Tahanni
Employees Worked With
June 21, 2023
Earnest courteous knowledgeable explains options friendliness trustworthy considerate I would recommend him to my friends and family friendliness trustworthy considerate I would recommend him to my friends and family More
by Elyssa122000
Employees Worked With
June 20, 2023
Sales rep Ernest was great! You have the right person on your staff! Thanks Ernest ! You have the right person on your staff! Thanks Ernest ! More
by Felecia65warren
Employees Worked With
June 10, 2023
Jp is the best. Explained the entire car buying process through in and through out and was so helpful. I felt comfortable here. Explained the entire car buying process through in and through out and was so helpful. I felt comfortable here. More
by DB
Employees Worked With
