Napleton's River Oaks Honda

Friday, Oct 11 we walked in at about 11:30 am. It took over 6 hours to complete the sale of the car, which is totally unacceptable. We did not get a second remote for the 2014 Honda Accord and were told over 6 hours to complete the sale of the car, which is totally unacceptable. We did not get a second remote for the 2014 Honda Accord and were told that it would be ordered. Why didn't someone check to see if there was a key that could have been programmed while we were signing the finance paperwork? After 3 days without a phone call on the status of the order of the second remote, my husband contacted Suzette, who assured us we would be taken care of. On Thursday, Oct 17, we arrived at the dealership and asked for Suzette. Jermaine Shackelford told me he would page her. He walked right in the sales office, sat down and never paged her. As Mike Smith walked by, I asked him if Suzette was in, He looked at his watch and said "It's after five. She's gone". I informed him that someone was supposed to be paging her, He went into the office, picked up the phone for the intercom and simply said "Suzette". By this time I'm fuming! I walk over to the parts window and no one is there to assist me. We went to the service department and were informed by Janice that no key had been ordered after we were assured by Suzette that "we would be taken care of". Dante Bryant was able to produce a key and get the service guy to program it. At this point, we still haven't had a proper demo of the car. Nina Perrin was supposed to give us a demo, but I guess because it was approaching 7:00, when she was scheduled to leave, she passed us off to Jeff Parham. Mr. Parham seemed as if we were bothering him. When I couldn't get the Pandora app to play out of the speaker, we realized that I didn't have the volume on the smart phone turned up. The look of disgust he gave me was simply uncalled for. After that he fumbled through showing me the menu and setting up my phone book, we ended up having to tell him that we would just figure it out ourselves. He seemed very unfamiliar with the car. He could show us the basics, but that was about it. So, I ended up pairing my own phone because the original salesperson, Jason Lutz, couldn't figure it out. This is not how I expect to be treated when spending over $30,000 on a car. Once we gave over our money, all customer service went out the window. The only person that treated us with the best experience was Zak Abdelmassih (who was awesome) and a new service lady named Angie. I will never buy another car from the Napelton group and I will not recommend anyone I know do so either. More

I brought 2014 Honda Accord for this dealership. I brought 2014 Honda Accord for this dealership. River Oaks Honda got the fantastic Finance manager ZAK A , This guy is one stop solution for all I brought 2014 Honda Accord for this dealership. River Oaks Honda got the fantastic Finance manager ZAK A , This guy is one stop solution for all the stuff starting from car purchase to finance and warranties related queries. Zak made my whole deal so smooth that I never realized. The only thing you should take care is the price as prices are HIGH as compare to other dealers. Warranty Coverage Review Nov 13-2013 After a month of CAR purchase..I saw that the WINDSHIELD GLASS is damaged from inside "Probably Due to heating and cooling stuff",I spoke with honda care and got information that it is covered under HONDACARE, Dealership so called marketing team has asked me to come to their repair facility "Which is around 50 Miles away from my location". So After taking Half day off from my work I went their with the hope that the staff will help me to resolve the issue but i have put my self in front of extreme Rude and Unprofessional people, For them if you are looking for the resolution under warranty or business ethics you are a idiot who trust them and dealership. I went through the series of irrelevant and rude discussion from the service staff,They clearly refused to look into the problem and told me put the money to fix. Finance specialist told me that i have only 2 options 1) bear the problem or 2) pay them again for the stuff which is covered under warranty as they will not entertain the warranty stuff (Or probably they will make extra $$$ with this) . Before I purchased the CAR whole staff was talking in different tone and after all things changed like Nightmare.Moral is once you pay them the money there is nothing you can expect from the so called DEALERSHIP Friendly Staff and CUSTOMER Support Representative.They want you to pay for the rude and unprofessional behavior of the STAFF. Think Twice before you choose this Dealership,You will be lucky if treated well. All the Best. More