Napleton's River Oaks Honda

Great Experience Very helpful, knowledgable staff. It was a no hassle buying experience. The finance guy was great and had a great deal of patience when I called bac Very helpful, knowledgable staff. It was a no hassle buying experience. The finance guy was great and had a great deal of patience when I called back after the purchase with questions. After I purchased the car they took their time going over every detail of the vehicle with me and made sure everything was set up. More

..... Very helpful staff, salespeople, finance, general Manager. Very happy with my new car. The people were Easy to work with, kind and understanding. G Very helpful staff, salespeople, finance, general Manager. Very happy with my new car. The people were Easy to work with, kind and understanding. Good atmosphere overall. More

My experience I had plans to buy a used vehicle. Just something practical for work. The salesman convinced us to buy new and I am pretty pleased with my purchase. H I had plans to buy a used vehicle. Just something practical for work. The salesman convinced us to buy new and I am pretty pleased with my purchase. He saw to it that we were getting what we needed and that was what counted. He even kept us informed every step of the way so we weren't just waiting...The finance department was very fast and efficient. And the staff was had plenty of knowledge about the car which I was able to retain rather quickly. I would highly recommend this dealership More

Great Work! The purchase of my last vehicle was done with such ease, I would not mind repeating the experience (unlike other purchases). I was in an out of the d The purchase of my last vehicle was done with such ease, I would not mind repeating the experience (unlike other purchases). I was in an out of the dealership within 2 hours and everything was handled well. Earnest Norman and Larry Chambers handled all of the paperwork and even the transport of my car from another dealership. Thanks guys for a job well done! More

DONT BUY FROM HERE, VERY RUDE SALES LADY THAT WONT HELP YOU. They have a sign outside that says, 0%down & credit program that will work with bad credit. Well i went in to ask, told them i had bad credit & will t They have a sign outside that says, 0%down & credit program that will work with bad credit. Well i went in to ask, told them i had bad credit & will they work with it. They said yes & took all my info. I gave them my price range & told them i wanted a honda. Well the lady gets us a 2013 dodge caravan. We said we didnt want a dodge that we wanted a honda. She said if were willing to put down more then 1000 we can. I thought it said 0% down? She didnt even let us look at other cars. She kept insisting on the dodge & said its all we can get because of the bad credit. She went on to say she gets payed triple the amount of what we make & that her credit score is 700+. All unnecessary she could have just said we have bad credit & that theres no credit program & we would have left. Her names Donnetta & shes very rude. More

Great I enjoyed my experience at Napleton in river Oaks. Earnest, my salesman was friendly and courteous. Yes I will recommend this dealership. Overall grea I enjoyed my experience at Napleton in river Oaks. Earnest, my salesman was friendly and courteous. Yes I will recommend this dealership. Overall great experience. More

Great service and Nice people This place has great service and a great selection of certified cars. When I came here I was expecting the typical dealership games of playing with pr This place has great service and a great selection of certified cars. When I came here I was expecting the typical dealership games of playing with prices and rude salesmen. Jermaine "Shack" Shackelford helped me a lot, and kept cool during the sale process. His patience earned my respect and my sale. More

Worst Car Shopping Experience Ever!!!!!! Will NEVER give Napleton River Oaks Honda my business and will not recommend them to anyone. Spoke to Kenyatta at 7:30 pm Tuesday and went directly t Will NEVER give Napleton River Oaks Honda my business and will not recommend them to anyone. Spoke to Kenyatta at 7:30 pm Tuesday and went directly to dealer after work on Wednesday to look at the used Honda Civics that they supposedly had in stock and NEVER even looked at a vehicle they had on the lot (new or used)! As soon as I walked into the dealership I was immediately taken to a desk to be "put into the system" and then told they did not have any Honda Civics in the lot. Asked numerous times to be pointed in the direction of the used cars and was given every excuse in the book and a big run around by salesman and the used car manager. They kept trying to sell me a new car or a different model than I wanted. I finally had to ask for my sons license back and I left the dealership........NEVER looked at one car in the lot. I was VERY disappointed with the whole experience. More

JP & Malinda Came in because of bad experience from another Honda dealer. Prior to going, I called and spoke with Malinda inquiring on a very specific model and co Came in because of bad experience from another Honda dealer. Prior to going, I called and spoke with Malinda inquiring on a very specific model and color stating I would except nothing less. Malinda assured me she had exactly what I was asking for, so I immediately came in. In tow I also had in writing a previous quote from the other dealer. Salesperson JP immediately assisted me, very friendly and accommendating. He pulled the car so I could see it prior to any discussion on price. My quote was immediately honored, no haggling, deal completed. Afterwards, by other car persons, I was given a review of all the electronics and operations of the vehicle. Not that I remembered it, but I was exceptionally pleased. This dealership has a Hugh gong in the middle of the floor which is hit by the customer upon a car sale. For the couple of hours I was there, that bong went off approx 6 times, not including myself. That means there were a lot of happy and satisfied customers in such a short time, including me. More

Avoid the Sales Department After initially speaking with Larry and then being turned over to Jared Drew (who never even introduced himself), I was told the car I wanted was avai After initially speaking with Larry and then being turned over to Jared Drew (who never even introduced himself), I was told the car I wanted was available at another dealer.Four days of Jared telling numerous stories about the car's availability including being short-staffed with porters to pick up the car led me to his "manager" Ms. Thomas. She informed me that Saturday is their busiest day and they had no time to work with me or do the paperwork to get the car. That same day I went to the other dealer where the car supposedly was in the holding area & found the car didn't exist. I bought a car at the other dealer and would never buy from River Oaks Honda. As a 15 year service customer, I don't trust the sales people at all. More