Napleton's River Oaks Honda

DONT BUY FROM HERE, VERY RUDE SALES LADY THAT WONT HELP YOU. They have a sign outside that says, 0%down & credit program that will work with bad credit. Well i went in to ask, told them i had bad credit & will t They have a sign outside that says, 0%down & credit program that will work with bad credit. Well i went in to ask, told them i had bad credit & will they work with it. They said yes & took all my info. I gave them my price range & told them i wanted a honda. Well the lady gets us a 2013 dodge caravan. We said we didnt want a dodge that we wanted a honda. She said if were willing to put down more then 1000 we can. I thought it said 0% down? She didnt even let us look at other cars. She kept insisting on the dodge & said its all we can get because of the bad credit. She went on to say she gets payed triple the amount of what we make & that her credit score is 700+. All unnecessary she could have just said we have bad credit & that theres no credit program & we would have left. Her names Donnetta & shes very rude. More

Great I enjoyed my experience at Napleton in river Oaks. Earnest, my salesman was friendly and courteous. Yes I will recommend this dealership. Overall grea I enjoyed my experience at Napleton in river Oaks. Earnest, my salesman was friendly and courteous. Yes I will recommend this dealership. Overall great experience. More

Great service and Nice people This place has great service and a great selection of certified cars. When I came here I was expecting the typical dealership games of playing with pr This place has great service and a great selection of certified cars. When I came here I was expecting the typical dealership games of playing with prices and rude salesmen. Jermaine "Shack" Shackelford helped me a lot, and kept cool during the sale process. His patience earned my respect and my sale. More

Worst Car Shopping Experience Ever!!!!!! Will NEVER give Napleton River Oaks Honda my business and will not recommend them to anyone. Spoke to Kenyatta at 7:30 pm Tuesday and went directly t Will NEVER give Napleton River Oaks Honda my business and will not recommend them to anyone. Spoke to Kenyatta at 7:30 pm Tuesday and went directly to dealer after work on Wednesday to look at the used Honda Civics that they supposedly had in stock and NEVER even looked at a vehicle they had on the lot (new or used)! As soon as I walked into the dealership I was immediately taken to a desk to be "put into the system" and then told they did not have any Honda Civics in the lot. Asked numerous times to be pointed in the direction of the used cars and was given every excuse in the book and a big run around by salesman and the used car manager. They kept trying to sell me a new car or a different model than I wanted. I finally had to ask for my sons license back and I left the dealership........NEVER looked at one car in the lot. I was VERY disappointed with the whole experience. More

JP & Malinda Came in because of bad experience from another Honda dealer. Prior to going, I called and spoke with Malinda inquiring on a very specific model and co Came in because of bad experience from another Honda dealer. Prior to going, I called and spoke with Malinda inquiring on a very specific model and color stating I would except nothing less. Malinda assured me she had exactly what I was asking for, so I immediately came in. In tow I also had in writing a previous quote from the other dealer. Salesperson JP immediately assisted me, very friendly and accommendating. He pulled the car so I could see it prior to any discussion on price. My quote was immediately honored, no haggling, deal completed. Afterwards, by other car persons, I was given a review of all the electronics and operations of the vehicle. Not that I remembered it, but I was exceptionally pleased. This dealership has a Hugh gong in the middle of the floor which is hit by the customer upon a car sale. For the couple of hours I was there, that bong went off approx 6 times, not including myself. That means there were a lot of happy and satisfied customers in such a short time, including me. More

Avoid the Sales Department After initially speaking with Larry and then being turned over to Jared Drew (who never even introduced himself), I was told the car I wanted was avai After initially speaking with Larry and then being turned over to Jared Drew (who never even introduced himself), I was told the car I wanted was available at another dealer.Four days of Jared telling numerous stories about the car's availability including being short-staffed with porters to pick up the car led me to his "manager" Ms. Thomas. She informed me that Saturday is their busiest day and they had no time to work with me or do the paperwork to get the car. That same day I went to the other dealer where the car supposedly was in the holding area & found the car didn't exist. I bought a car at the other dealer and would never buy from River Oaks Honda. As a 15 year service customer, I don't trust the sales people at all. More

Best car I've ever driven I spoke with Tina on the phone and through e-mail for only one day before I purchased the car! Tina made the process very easy and understandable for I spoke with Tina on the phone and through e-mail for only one day before I purchased the car! Tina made the process very easy and understandable for me as it was my first car purchase. Once I got to the dealership I spoke with 2 salesman and worked out a deal and was able to get the car, plus a bunch of accessories for a very affordable price! Shack was one of the nicest salesmen I've dealt with and I am extremely happy with what I got. More

Jay & Shack Were Great Jay Stone and Jermaine Shackelford worked with us to get a great deal on a used Honda Odyssey. We came in to see a particular used minivan that we ha Jay Stone and Jermaine Shackelford worked with us to get a great deal on a used Honda Odyssey. We came in to see a particular used minivan that we had found online, and we bought it on the same visit. Personally, I have never enjoyed the car buying process in general, but Jay and Shack made it is pleasant as possible. More

Absolute Wonderful Experience!!! Ryan H. & Tina was awesome!!! I was very hesitant about even traveling this far to purchase a car. I spoke to Tina before coming all the way out there Ryan H. & Tina was awesome!!! I was very hesitant about even traveling this far to purchase a car. I spoke to Tina before coming all the way out there. She made me feel so comfortable over the phone, she listened to my recent horrible experience at a dealership, that shall remain anonymous :-( and after speaking with her I KNEW that it was possible for me to get a car. I know all dealerships say the same thing to get you and then treat you like crap but it was something about this one that had me at the initial phone call. Ok, fast forward!! I walk in & the place is absolutely beautiful, wonderful atmosphere. Then that's when I meet Mr. Ryan H. (My salesperson) When I tell you, he was sooooo patient with me & he never not once got frustrated with me, because I know myself better than anyone when I tell you I can be quite a handful. I never felt pressured or uncomfortable at all while I was there. Ryan was awesome!!!I'm happy to announce that I drove out of there with a beautiful BMW SUV. Yaaaay me!!! But seriously I HIGHLY recommend this place to anyone who wants to be treated like royalty. Overall my experience here was fantastic. Everybody there has the best attitude in the world!!! Please don't take my word for it you can go check it out for yourself and I guarantee you will be on here leaving an awesome review as well. A+ + + + dealership. Thank you Ryan, thank you Tina and everybody else who was sooooo kind to me. They will most definitely see me again. More

Above and beyond service The exceptional service I received at Napleton's River Oaks Honda by my salesman Rhyan Hatter warrants a few minutes of my time to author a review. I The exceptional service I received at Napleton's River Oaks Honda by my salesman Rhyan Hatter warrants a few minutes of my time to author a review. I had been searching for some time for the right vehicle for my sixteen-year old son. As a single parent, I was looking for the right price on a reliable, quality automobile, coupled with a business transaction I could have confidence in. After months of on-line searching and a few unsuccessful visits to dealerships, I finally found exactly what I had been searching for, but it was at a dealership 88 miles away! I called and was connected with Tina, an on-line sales representative who was so friendly and helpful, she immediately set me at ease for the experience ahead. I was then put in touch with my salesman, Rhyan. I had many questions, pressed for a lot of details, and he handled every question I threw his way, went out of his way to provide not only all of the additional information I sought, but sent extra photos and pursued every option to win my business, which he ultimately did. Being that the dealership was a two hour drive away from my home, and I was not comfortable with having my newly-licensed driver son make such a trip, Rhyan generously agreed to drive the car to my home for me, on his day off, no less! Rhyan's professional demeanor, and sincere kindness, made this not only a wonderful experience, but helped me achieve providing a wonderful surprise for my son. Thank you Rhyan for touching this mother's heart and being such a blessing to my family! More