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Napleton's River Oaks Honda

Lansing, IL

4.9
1,192 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,192 reviews

April 06, 2015

Awesome! I came to Honda looking for a miracle and Mr. Norman did just that...little do he know I have always wanted a Honda Accord but never thought I would g More

by glang64
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Recommend Dealer
Yes
Employees Worked With
April 03, 2015

Amazing!! Jermaine took very good care of us! He was Very friendly and caring! Napleton Honda is highly recommended! This is the place and person to talk to whe More

by Ysaid924
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Recommend Dealer
Yes
Employees Worked With
Jermaine Shackelford
March 31, 2015

A past client who returned because of exceptional service! I had done a lot of research on other dealerships & options for my family, but I ended back up at River Oaks Napleton Honda because of the great servi More

by barnesfamily915
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Recommend Dealer
Yes
Employees Worked With
Jermaine Shackelford
March 31, 2015

Very Happy and Excited Customer. I Came into the dealership looking to purchase and used car. My Salesman Jermaine 'Shack' convinced me to buy new. He helped with everything step by s More

by Bettyboop38
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Recommend Dealer
Yes
Employees Worked With
Jermaine Shackelford
March 27, 2015

VERY HAPPY CUSTOMER I CAME IN NOT EXPECTING TO GET A VEHICLE, BUT THEY WORKED WITH ME, TINA TOLD ME THAT THEY CAN WORK WITH ME, AND THEY DID. THEY PUT ME IN A BEAUTIFUL C More

by GHOST
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Recommend Dealer
Yes
Employees Worked With
TINA LONKAR, FRANK ODEH, Jermaine Shackelford
March 27, 2015

Customer Experience is wonderful! Working with Jermaine has been a great experience! Not only did he give me a great deal on my trade-in, he was very patient with me. My first time pur More

by Eyezastar2
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jermaine Shackelford
March 23, 2015

Great Experience Very helpful, knowledgable staff. It was a no hassle buying experience. The finance guy was great and had a great deal of patience when I called bac More

by newwww
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Recommend Dealer
Yes
Employees Worked With
Other Employees : John Burke
March 20, 2015

..... Very helpful staff, salespeople, finance, general Manager. Very happy with my new car. The people were Easy to work with, kind and understanding. G More

by hhh
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Recommend Dealer
Yes
Employees Worked With
Donetta quarles
March 18, 2015

My experience I had plans to buy a used vehicle. Just something practical for work. The salesman convinced us to buy new and I am pretty pleased with my purchase. H More

by tigress75
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Recommend Dealer
Yes
Employees Worked With
Other Employees : Robert Hale
March 16, 2015

Great Work! The purchase of my last vehicle was done with such ease, I would not mind repeating the experience (unlike other purchases). I was in an out of the d More

by gogirl
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Recommend Dealer
Yes
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