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Napleton's River Oaks Honda

Lansing, IL

4.8
1,204 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,204 reviews

September 11, 2016

Buying an New CRV Chicano was very friendly. For the test drive, he was able to illustrate the car features to us. It was a great experience to buy the CRV from him. We More

by XX7
Customer Service
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Recommend Dealer
Yes
Employees Worked With
Chicano Alejandro
September 10, 2016

Excellent leadership skills JP thank you for helping me getting my new car. You worked hard to make sure that I was Finance by a bank. I didn't think I was going to get a car. I More

by Hill
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Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2016

Great job I came to Honda to get my car fixed. My name is Debra. I have bought 2 Honda's in the past. A salesman named Earnsest came and started talking to me. More

by Debra
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Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2016

my accord My name is Marcheta, I bought a brand new Honda accord. It took about 2 hours and I was pleased. I didn't come in to buy a car. I was in service getti More

by karen
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Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2016

Awesome sales dude! Dymond is an awesome salesperson.Walked in to Napelton Honda just to window shop. Never thought i'll be buying a new car, but walked away with one. More

by O. A.
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dymond Griffin
August 20, 2016

I love This Place!!!!!! Juan Sanchez, the sells person, Joseph, Kim the desk manager and Andrew the finance manager, gave me the best experience I have ever encountered in pu More

by renee
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Recommend Dealer
Yes
Employees Worked With
Juan Sanchez, Andrew Harris, kim Stiehler, Joseph Ritchie
August 08, 2016

JP is an excellent salesperson. I would recommend JP and Napleton River Oaks Honda to all my associates. He goes above and beyond his duties as a sales person. The manager do More

by vicki3452
Customer Service
Quality Of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank odeh, Jill Verbich
August 06, 2016

First time Experience First visiting Napelton Honda. Its been great experience. The dealer and sales team made my visit pleasant. They work well with my given my circumdtan More

by Nairod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kim Stiehler, Chicano Alejandro, Jill Verbich
August 04, 2016

Great experience at Napleton!! My salesmen were Joseph Ritchie and Demerius Ruff and they gave me an excellent car purchasing experience. Frank Odeh, the manager there, worked out a More

by Arielle0735
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Odeh and Demetrius Rudd, Joseph Ritchie, Jill Verbich
August 04, 2016

Great experience with Mike Smith I just purchased the new 2016 Honda Civic at Napleton Honda in River Oaks. I had a great experience with salesman Mike Smith he was very helpful in he More

by Angela Adams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Smith, kim Stiehler, Jill Verbich
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