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Napleton's Palatine Subaru

Palatine, IL

4.3
178 Reviews

1911 N Rand Rd

Palatine, IL

60074

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Showing 178 reviews

March 19, 2022

Everything from start to finish was wonderful! Bobby and Mike made the process very smooth. I learned a ton about Subaru and about my new Outback and I drove off feeling totally prepared with ever More

by Katepoznan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Crane
Mar 21, 2022 -

Napleton's Palatine Subaru responded

Hi Katepoznan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 15, 2022

Bobby Crane was polite and professional. He took the time to thoroughly review the features of our new vehicle. The business office was well prepared to review and explain the paperwork. More

by Djjsa
Recommend Dealer
Yes
Employees Worked With
Theo Davis, Bobby Crane
Mar 18, 2022 -

Napleton's Palatine Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

March 12, 2022

Wonderful experience and very professional, courteous, and attentive. I would highly recommend this dealership. Had a great salesman who was very patient and felt I got a good amount on my trade in More

by Wendyrue0322
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Staszalek, Bobby Crane
Mar 13, 2022 -

Napleton's Palatine Subaru responded

Hi, we're glad you had such a wonderful experience with us! Thanks for the recommendation, and have an amazing day!

March 10, 2022

This is a great dealership. Joe is probably the best sales person that has ever helped me purchase a car. You will find honest people here that will work with you! More

by Mcraelius
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
Mar 11, 2022 -

Napleton's Palatine Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

March 09, 2022

Is it normal for a customer that doesn't buy a vehicle the same day ,they visit the dealership,to have to pay $1000 more the next day?or am I the lucky one? More

by Larry
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Daniel Byun, Mark Carey
March 09, 2022

Absolutely amazing and wonderful experience. Bobby was extremely knowledgeable and easy to work with and went way above and beyond to make sure I got exactly what I wanted. Everyone I felt with More

by Acamarda77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Crane
Mar 11, 2022 -

Napleton's Palatine Subaru responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 08, 2022

Had a great experience at Napletons Palatine Subaru. It was a pleasure working with Joe. He was personable and thorough throughout the entire process. I appreciate his support on my decisions and his ex More

by Chongolneec
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
Mar 10, 2022 -

Napleton's Palatine Subaru responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

March 05, 2022

The best and easiest car-buying experience ever. Joe is amazing and very patient and informative. I will absolutely refer friends to him. Huge thanks for such a pleasurable experience. More

by Est729
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
Mar 07, 2022 -

Napleton's Palatine Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to Joe here at Napleton's Palatine Subaru! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

March 05, 2022

Great explanation of all the equipment by Joe McEvoy. Look forward to dealing with Napleton Subaru in the future More

by Onecent47
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
Mar 07, 2022 -

Napleton's Palatine Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

March 05, 2022

Joe was great to work with. From ordering the vehicle to hitting the scheduled delivery, he was right on the money. Pleasure doing business with him. Great experience More

by Brudis74il
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
Mar 07, 2022 -

Napleton's Palatine Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to Joe here at Napleton's Palatine Subaru! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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