I cannot say enough wonderful things about Napleton's Palatine Subaru! Our sales consultant, Elane Menezes, was phenomenal. The other members of the staff, including Austin B., Rick B., and Chris S., all helped make the car-buying process less stressful. We took the car back for service, and Ryan C. was fantastic. Everyone there is friendly and welcoming. I never thought buying a car could be pleasant, but Napleton Palatine Subaru made it that way! Thank you :)

Always a good experience at Napleton Palatine Subaru. Each associate and management representative from all departments is professional, customer service oriented and efficient. This visit dealings with Dan Huff and Elena Rojas were exemplary.

On my last visit Elena Rojas was so pleasant, helpful and thorough! All the staff are friendly and always greet everyone with smile.

The work asked for was done correctly. However, when my husband picked up the car the headlights were moved from auto on to off. The seat settings were no longer set to our preferences. I do not understand why either of these settings needed to be changed by the technicians. The work was concerning a tsps warning light and spark plugs. Please let your techs know to leave the personal settings alone next time!

Your appointment system is very easy, and your customer service is efficient. I have been leasing Subarus recently, so my cars are relatively new and trouble-free. I have never had trouble with any of my leased cars. I feel that your service department goes out of its way to go over every aspect of my car, which makes me confident in its trouble-free functioning. On Nov 5th of this year I brought me Crosstrek in for an overdue service and was taken care of by Ryan Cuellar. He was very kind and considerate of me personally and used several "specials" and discounts to give me the best price possible. I waited in your comfortable waiting area. I could not have been more pleased. I was given two opportunities to evaluate my service, which I tried to do, but I'm not sure you received my input. I was not able to follow the prompts. It kept asking me for something I'd never heard of. A site key? What's that? I did my best to provide an excellent rating, but was unable to navigate the form. That's my only criticism of my service and the excellent care I was given by Ryan.

Napleton Subaru is very thorough with auto inspections. The staff is pleasant and accommodating to my needs. Im pleased with the service I receive at Napleton Subaru.