Napleton's Palatine Subaru

Bobby was very polite, respectful, patient, and knowledgeable. He was especially patient teaching me the technology of the car. He also encouraged me to visit more than once to learn how to operat knowledgeable. He was especially patient teaching me the technology of the car. He also encouraged me to visit more than once to learn how to operate the features of the car, which I did. He was most respectful given my deficiencies in technology. When it came to financing, I felt that Mike Schomer took his time explaining all aspects of the paperwork. I did not feel rushed or pressured. More

Clean, state of the art service department, friendly and knowledgeable staff, plenty of vehicles to test drive knowledgeable staff, plenty of vehicles to test drive More

We were very happy with the purchasing experience at Napleton. Sheldon was fantastic to work with (as was Mark and Michael from finance). No one pressured us into anything, and all were very accommodati Napleton. Sheldon was fantastic to work with (as was Mark and Michael from finance). No one pressured us into anything, and all were very accommodating with us bringing our 8-month old son. Also, I noticed the waiting room by the service area had cafe-style tables and a large workspace table with plenty of power outlets. Little details like this go a long way with a positive customer experience. Car maintenance is a part of life and knowing that I can take our vehicle to a place where I won't lose a whole day (or can at least be productive while waiting) made me feel like I chose the right place to purchase a vehicle. More

Our salesman Joe was thorough, patient and caring. The dealership was clean and professional. Everyone was anxious to help. The dealership was clean and professional. Everyone was anxious to help. More

Bobby was very patient & Polite waited a week for us to figure out how much we were able to spend on the car figure out how much we were able to spend on the car More

Overall, this was a pretty good experience buying a Subaru from Bobby and the team. Subaru from Bobby and the team. More

Everyone we worked with was so friendly and helpful. They made the buying process very easy. They made the buying process very easy. More

Knowledgeable, responsive to questions and listened to what you were looking for so he could help find the right fit. Thank you! what you were looking for so he could help find the right fit. Thank you! More

Very straightforward buying experience with incredibly helpful staff. Bobby was very knowledgeable and great to work with! helpful staff. Bobby was very knowledgeable and great to work with! More

They were very knowledgeable and helpful without being overly pushy. Bobby and Mike were amazing. We are very happy with our new Subaru. overly pushy. Bobby and Mike were amazing. We are very happy with our new Subaru. More