Napleton's Palatine Subaru

The people at this dealership are the best I have ever used. I am am 82 widow and they have taken such good care of my car and I completely trust them' used. I am am 82 widow and they have taken such good care of my car and I completely trust them' More

Our experience all around was spectacular. Bobby was attentive and helpful and the whole crew at napleton made buying our forester easy! Bobby was attentive and helpful and the whole crew at napleton made buying our forester easy! More

Excellent service. They made purchasing the car easy and painless. Answered all questions and were very professional. Will definitely recommend this dealership. They made purchasing the car easy and painless. Answered all questions and were very professional. Will definitely recommend this dealership. More

Service was done in time frame promised by technician. Very efficient and clean environment. Price for service was exactly what I was quoted. Very efficient and clean environment. Price for service was exactly what I was quoted. More

got Lemon Subaru Outback. radio doesn't work for 2.5 years. tried fixing few times. waited for 6 month for replacement. still doesn't work. awaiting for another for 3 months n radio doesn't work for 2.5 years. tried fixing few times. waited for 6 month for replacement. still doesn't work. awaiting for another for 3 months now. nobody cares including Subaru headquarter. no music no phone no GPS, so much BS for Love Subaru More

Awesome…Joe was very caring, and top of any question that need to be answered. need to be answered. More

Bobby was very polite, respectful, patient, and knowledgeable. He was especially patient teaching me the technology of the car. He also encouraged me to visit more than once to learn how to operat knowledgeable. He was especially patient teaching me the technology of the car. He also encouraged me to visit more than once to learn how to operate the features of the car, which I did. He was most respectful given my deficiencies in technology. When it came to financing, I felt that Mike Schomer took his time explaining all aspects of the paperwork. I did not feel rushed or pressured. More

Clean, state of the art service department, friendly and knowledgeable staff, plenty of vehicles to test drive knowledgeable staff, plenty of vehicles to test drive More

We were very happy with the purchasing experience at Napleton. Sheldon was fantastic to work with (as was Mark and Michael from finance). No one pressured us into anything, and all were very accommodati Napleton. Sheldon was fantastic to work with (as was Mark and Michael from finance). No one pressured us into anything, and all were very accommodating with us bringing our 8-month old son. Also, I noticed the waiting room by the service area had cafe-style tables and a large workspace table with plenty of power outlets. Little details like this go a long way with a positive customer experience. Car maintenance is a part of life and knowing that I can take our vehicle to a place where I won't lose a whole day (or can at least be productive while waiting) made me feel like I chose the right place to purchase a vehicle. More

Our salesman Joe was thorough, patient and caring. The dealership was clean and professional. Everyone was anxious to help. The dealership was clean and professional. Everyone was anxious to help. More