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Napleton's Palatine Subaru

Palatine, IL

4.3
178 Reviews

1911 N Rand Rd

Palatine, IL

60074

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Showing 178 reviews

April 26, 2023

Treated with respect. No pressure. Interested in what I wanted. Impressed with how well run it was. Gave me an even better deal than I expected. Recommending this dea More

by cbosco11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin King 5 star, Theo Davis
March 18, 2023

We had a good experience. The dealership was well stocked and clean. Everyone we worked with was knowledgeable and friendly. Miguel helped us take home a great car and the rig More

by lhageline
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Palomino
Mar 21, 2023 -

Napleton's Palatine Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

February 24, 2023

Amazing team! Miguel was a huge help selecting which car was right for me. He was always available for questions, which was fantastic! More

by dmabramson
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Miguel Palomino
Feb 27, 2023 -

Napleton's Palatine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 31, 2023

Nice new dealership, clean, friendly staff, well layed out. Good amount of invemtory on hand. More

by anatoli_cara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Staszalek, Bobby Crane
Feb 03, 2023 -

Napleton's Palatine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

January 23, 2023

The people at this dealership are the best I have ever used. I am am 82 widow and they have taken such good care of my car and I completely trust them' More

by mtptam40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Byron Beltran , Phil and others
Jan 25, 2023 -

Napleton's Palatine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership!

January 17, 2023

Our experience all around was spectacular. Bobby was attentive and helpful and the whole crew at napleton made buying our forester easy! More

by Big ric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Staszalek, Mark Carey, Bobby Crane
Jan 19, 2023 -

Napleton's Palatine Subaru responded

Hi, we really appreciate your great feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Palatine Subaru!

January 14, 2023

Excellent service. They made purchasing the car easy and painless. Answered all questions and were very professional. Will definitely recommend this dealership. More

by Lauren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Staszalek, Bobby Crane
Jan 19, 2023 -

Napleton's Palatine Subaru responded

Hi Lauren, thank you for your kind words! We're happy we could help. Thanks again for the recommendation, and have an amazing day!

November 01, 2022

Service was done in time frame promised by technician. Very efficient and clean environment. Price for service was exactly what I was quoted. More

by dwbtitle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy, Mark Carey
Nov 08, 2022 -

Napleton's Palatine Subaru responded

Dwbtitle, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 21, 2022

got Lemon Subaru Outback. radio doesn't work for 2.5 years. tried fixing few times. waited for 6 month for replacement. still doesn't work. awaiting for another for 3 months n More

by andrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
few technicians
Oct 26, 2022 -

Napleton's Palatine Subaru responded

Hi Andrew, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (847) 255-5700 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Service Director, Chris Cantu at ccantu@napletonmail.com

July 07, 2022

Awesome…Joe was very caring, and top of any question that need to be answered. More

by Rkupon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Napleton, Joe McAvoy
Jul 09, 2022 -

Napleton's Palatine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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