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Napleton's Palatine Subaru

Palatine, IL

4.3
178 Reviews

1911 N Rand Rd

Palatine, IL

60074

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Showing 178 reviews

August 22, 2023

First time here and they were very helpful. They even had someone drive me home and pick me up when my wait time was going to be a couple of hours. Everything went very smoothly and I was imp More

by eileenreading
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Linares and Tony Rinchiuso
August 16, 2023

Very attentive dealership, Miguel was awesome and also the sales manager. "Detail" was sub-par, could of up sale on aftermarket wax process, if basic detail was good. I have worked in new/used car sales More

by mikeurbahns
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Miguel Palomino
August 09, 2023

They were helpful, non- pushy and have us good advice and consideration. I’ve already recommended 4 of my friends cal Miguel Palamino a call after they admired my car. This was the easiest car buying expe More

by Eyeteech3
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Miguel Palomino, Mark Carey
August 09, 2023

Friendly staff! My salesman Miguel Palomino helped me get into a new car that was perfect for me! Will be coming back to see him when my daughter gets her car. More

by greenlanternhail
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Palomino
July 04, 2023

courteous been around for along time service is excellent and always helpful never rude to customers More

by crigby42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
June 28, 2023

I probably would have bought a car here, they had exactly what I was looking for; BUT the salesperson I spoke to seemed uninformed and the person he referred me to seemed uninterested in whether I bought the More

by JTHEJEFF
Recommend Dealer
No
Employees Worked With
Yul, Mike
June 13, 2023

All was very well done for the 60,000 mile check. All was good a More

by lathanfelicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Riley, Mark Carey
June 10, 2023

I inquired about a pre-owned Subaru 'certified' car posted on the Napleton Subaru website and asked for information on the total selling price. The internet responder (Serena) was not willing to share More

by Balance Seeker
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Alysha, Serena, Theo Davis
May 04, 2023

Beware! ! I would recommend having a lawyer with you when buying a car. The GM at this facility does not follow the law he makes his own it appears . Not a fa More

by steves new mazda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Theo Davis
May 03, 2023

We worked with Joe Mcavoy to find out Subaru Ascent. He was great and made the situation painless. No gimmicky sales tactics. We did go there on a Saturday night and the only downfall is that I feel we More

by T.paulacandea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
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