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Napleton's Palatine Subaru

Palatine, IL

4.3
177 Reviews

1911 N Rand Rd

Palatine, IL

60074

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Showing 178 reviews

January 30, 2024

They were friendly, professional, prompt and went above and beyond. The dealer shop is inviting and clean. More

by kmmrstephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the name
January 30, 2024

Great dealership! Bought a 2024 Outback Wilderness Edition on New Years Eve. And a Outback Premium 4 years ago. Joe M is an outstanding sales rep. Told us everythin More

by hdht
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
January 30, 2024

I went in last night to visit the showroom last minute. Sheldon was my contact over the phone but he was busy with another customer. Paris wound up helping me out. Really nice gentleman! We test drove a Fo More

by jkurz41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sheldon Joy, Paris Ellison, Theo Davis, Peter Staszalek, Sheldon Joy
January 01, 2024

Very nice dealership- friendly, courteous, and very timely with the appointments. They always explain if there are extra services needed. More

by Spartymom12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
November 22, 2023

I was very satisfied with the dealership and salesman. I am a return customer many times. More

by Chiveskckathy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
November 13, 2023

This is my second Subaru I have purchased/leased from Napleton's Palatine Subaru. Both experiences have been very positive and I would definitely consider them for my next purchase. More

by GaryD92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
November 06, 2023

Excellent costumer service. Great experience from the initial shopping, thru delivery, and follow up with possession of vehicle More

by davebailey39
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theo Davis
October 23, 2023

I'm from Milwaukee and back in June I went to check out a CPO Subaru outback. It had high miles compared to the average but was in good condition. The shop was 1.5 hours away. They would not budge on price m More

by Seamas
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Sheldon Joy
October 04, 2023

Very accommodating. Work done in a timely manner . Always have my oil change and any updates that need to be done More

by sher42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
September 06, 2023

Napleton Subaru was very professional and efficient in the handling of my purchase of a 2024 Subaru Legacy Touring XT. Kevin King called me very promptly when my Legacy arrived at the dealership and Conne More

by Pam Brown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theo Davis