Napleton's Palatine Subaru

Arsen Vychivskyy was polite, yet the entire interaction reeked of deception. Joseline Cabrera assured me over the phone that the forty-minute drive to the dealership was justified, promising they were eage reeked of deception. Joseline Cabrera assured me over the phone that the forty-minute drive to the dealership was justified, promising they were eager to meet my budget and provide a respectable trade-in value for my car. Despite my initial reluctance due to the distance, Joseline convinced me to visit, claiming she had relayed my financial terms to Mark Carey, one of the managers, who was supposedly prepared to meet these terms. Upon arrival, it was clear there was no genuine intention to meet my needs. I was assigned a teenage salesperson, only a week out of training, lacking enough knowledge about the vehicles or the sales process to see the deal through. Worse, I was taken for a test drive in a Forester that was already being negotiated by another buyer and was sold out from under me during my discussions at the dealership! From the beginning, I was transparent about my expectations and offerings. Throughout the process, I was reassured that my terms were reasonable and achievable. However, Peter Staszalek, the sales manager, presented a proposal far beyond my budget, severely undervalued my trade-in at a mere $1,000 deduction, and wasted my time and a very long drive. For better service and value, speak to Iusten Baciu at Berman Subaru, Marcus Bennett at Muller Subaru, or Jeff Schade at Grand Subaru. They're all quality individuals first and salespeople second. My experience at Napleton's Palatine Subaru was profoundly unsatisfying, typifying a deceitful dealership engaged in a classic bait-and-switch. They seem to value profit over genuine customer service. To Napleton's Palatine Subaru, my advice is simple: rectify your business practices before public opinion turns irrevocably against you for prioritizing profits over genuine customer service. More

They were professional and friendly. They provided an excellent explanation of all the car features throughly. They provided an excellent explanation of all the car features throughly. More

Had I written this review in January it would have been a different story. This is the 2nd car I have bought from this dealer. The 1st was totaled when I was rear ended. All in all, at the point of purchas different story. This is the 2nd car I have bought from this dealer. The 1st was totaled when I was rear ended. All in all, at the point of purchase for the 2nd vehicle I was reasonably satisfied. At the time, I was told to expect a check in a few weeks for the refunded extended warranty I had on the 1st car. Long story short, it is now mid April and I have been reassured countless times that the check is on its way; that they will get back to me soon; that they are working on it. All contacts have been initiated by me, and now the finance guy seems to be ducking my calls. It is now 2 hours since my last call. Was told they would get back with info soon. I don’t know what the deal is, but my next stop after writing this will be the BBB. I’m guessing I’m not the 1st person to deal with this. More

Service was prompt and all the items included were explained before the work was done explained before the work was done More

Friendly and professional service! This was our first time purchasing a Subaru and we were extremely satisfied with the whole process, including after purchase check-ins. This was our first time purchasing a Subaru and we were extremely satisfied with the whole process, including after purchase check-ins. More

I have had the best experiences with this dealership. They are informative and considerate in explaining issue with me. Subaru’s Customer Advocacy Department has gone above & beyond to assist me in per They are informative and considerate in explaining issue with me. Subaru’s Customer Advocacy Department has gone above & beyond to assist me in personal matters. Thank you for a job well done. More

They were friendly, professional, prompt and went above and beyond. The dealer shop is inviting and clean. and beyond. The dealer shop is inviting and clean. More

Great dealership! Bought a 2024 Outback Wilderness Edition on New Years Eve. And a Outback Premium 4 years ago. Joe M is an outstanding sales rep. Told us everythin Bought a 2024 Outback Wilderness Edition on New Years Eve. And a Outback Premium 4 years ago. Joe M is an outstanding sales rep. Told us everything we wanted to know. Gave us great deals. All while make more feel relaxed during the processes. They make you familiar with the service and parts operations. And no oversell. More

I went in last night to visit the showroom last minute. Sheldon was my contact over the phone but he was busy with another customer. Paris wound up helping me out. Really nice gentleman! We test drove a Fo Sheldon was my contact over the phone but he was busy with another customer. Paris wound up helping me out. Really nice gentleman! We test drove a Forester Wilderness and I knew this was the car for me. It was a great experience from the sales perspective, as I did not feel like a number. Paris and Sheldon worked together to help me out. Theo and I worked through the final numbers on the car; it was a quick, painless process. Paris then got things set up with the Starlink and before I knew it, I was in the finance office with Chris, what a great guy. He was helpful in laying out the final numbers and could not have been more efficient. I was in and out of the dealership in just over 2 hours on a new car purchase w/ a trade! Unreal experience rolled out by Theo and his team! More

Very nice dealership- friendly, courteous, and very timely with the appointments. They always explain if there are extra services needed. timely with the appointments. They always explain if there are extra services needed. More