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Napleton's Palatine Subaru
Palatine, IL
174 Reviews
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Showing 174 reviews
April 23, 2021
We were very pleased with our experience at Napleton's Subaru! Our salesman, Peter Staszalek, was very professional, knowledgeable, and patient as we carefully chose our new Forester. Subaru! Our salesman, Peter Staszalek, was very professional, knowledgeable, and patient as we carefully chose our new Forester. More
by syverclan
Employees Worked With
Peter Staszalek
March 27, 2021
Made an appt to buy a car, called to say I was on my way (an hour drive), showed up and they were selling it to another person. Their response "the other people got there first" Napleton is about sales, (an hour drive), showed up and they were selling it to another person. Their response "the other people got there first" Napleton is about sales, not about service. More
by clew416
Employees Worked With
Mark Cary, Sheldon Joy
March 26, 2021
Just gonna leave this here. This is the email I sent out after the dealership followed up with me: Thanks for reaching out. I appreciate you saying you would like to hear my opinion even though you will after the dealership followed up with me: Thanks for reaching out. I appreciate you saying you would like to hear my opinion even though you will not like it: "No, I do not feel like I was treated with respect or had a hassle-free purchasing experience. I'm not quite sure where to start but I think we can say that it was very obvious that my concern's were not being met. Your sales staff did not take the time to understand my needs and take my perspective on purchasing a car. I looked at the 2015 Forester 2.5i Limited with Kyle. The test drive went okay although the car's shock were subpar. However, I did like the car and was fully expecting to make a purchase that day. Even though KBB has the price of the car between $14,800-$16,000, I was not too upset with the price of the car being around $16,500. THEN, I received to this day, the most hilariously ridiculous "document" (attached). Let's start at the top and work our way down. That $17,345 number includes the selling price of the car and a $770 "used car fee". A "used car fee", also sometimes known as a "recondition fee" is a not a real fee and your salesperson refused to break that number away from the "price" of the car when I asked twice. Next, we have that little paragraph in the corner. I was told twice that I needed to initial that in order to see a worksheet. Now if we really look at those numbers, we see a price of $3,000 down and $350 a month. With our little handy dandy calculator, we can see a price of nearly $24,000. That is without the warranty, GAP and NVA. It's not even worth it to go into those. At this point, I knew this was not a legitimate dealership and it was time to walk away. From this experience, I have been able to share this story and photo with: my mom, my brother (for Subaru salesman), my girlfriend, my girlfriend's parents, my girlfriend's sisters and brothers-in-law, my team at work and my roommates. At 24 hours, I have shared this photo and story with 21 people and that's before I even used social media. In a day and age where your reputation matters, Napleton's Schaumburg Subaru is doing something wrong. I hope this helps you in the future. As is obvious, it was not a pleasure doing business with you and it would take an incredible leap of faith to ever get me into your dealership ever again." More
by CJ
Employees Worked With
Chris Napleton, Kyle Crump
February 22, 2021
Wish I could tell you how my car buying went but it never got that far. The car was a 2010 outback was listed online for $8443. I inquired and received a text from Joe McAvoy rather quickly. We spoke on the got that far. The car was a 2010 outback was listed online for $8443. I inquired and received a text from Joe McAvoy rather quickly. We spoke on the phone the next morning. I asked about the price and he said it's basically non negotiable because it's an internet sale, and I agreed it was a good price, that may have been my mistake. Joe McAvoy went to take some pictures as they had just gotten the car in. He promptly sent me the pictures and told me it was getting new brakes and tires. Now I know about DOC fees and tag fee and registration I asked what they were and he said he has to go check if there are any addition fees. This is where things went south. He texted me said "It will b a bit have a customer that just walked in" . I understand that I am buying a rather inexpensive vehicle compared to what this customer might have been buying, but still i felt brushed aside. It was four hours later when I got a text it said "Sorry for the delay have been with a customer. The total should be about $9,300.00 Before tax" I asked for a breakdown of the charges and fee's since it's almost a grand more than advertised, the response was "I understand. It's the fees I have to collect." This was not the question nor answer I asked for so I asked again for a breakdown so I could understand.... Before I received my answer the car had been bumped up online to $9933 a bump up of $1490.00 The breakdown arrived with another apology because he was "tied up with a customer yesterday" there was a $303.60 IL. doc fee ( the highest allowed) $180.00 drive away tag fee (which cost $10.00 yes I looked into it) $25.00 registration fee and $270.00 "shop fee" (no explanation) I texted him telling him I have never negotiated a deal where the price keeps going up, Joe McAvoy responded it was his day off and look into it tomorrow. I waited til morning then asked when he would be there as I have relatives in Chicago (I am in Missouri) who might be able to look at it, he said he'd be there til 5. I asked one more question about the tires..I got "Out on a test drive with customer" @ 5:57 he responded "Bridgestone tires" that's it I needed to what tire as in which Bridgestone tire. It was quite clear that I wasn't a worthy sale to this man and not worth his time or effort. So before I called Subaru directly (this would have been my 5th Subaru and have been very satisfied) I decided to call the dealership and see if some other sales person might want my business. After a 5 minute wait and just before I hung up Daniel answered the phone. I explained my situation and even said I understand that Joe McAvoy wasn't going to make a lot off this deal, he assured me all customers are important and he will email me pics of the car after it comes out of detailing on Monday, he gets in at noon. it is 2 o'clock and not a word. I realize these people are busy but so am I. I own my own company and have my own work to do as well as being out of state having to coordinate events to make the sale work. I was told all customers matter, and well that is clearly not the case. It's a shame because I looked to them as a dealer to avoid dealings such as I had and almost had. I will be contacting Subaru to mention my displeasure with the way this dealership treated me, I only wish I could download the screen caps of the ads and texts. More
by Blak
Employees Worked With
Joe McAvoy and almost Daniel
