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Napleton's Palatine Subaru
Palatine, IL
191 Reviews
When Grandpa Ed Napleton opened his first Buick store in 1931, he had one guiding business principle: common courtesy. That is, the customer always comes first. The 'Family Secret' must count for something: like 300,000 plus satisfied customers. Underscoring that secret's importance is the fact that about 67% of Napleton customers are repeat customers. It's readily apparent that Grandpa Ed Napleton was onto something big.
Ed Napleton had one son, Francis, who has worked continuously in the family business since 1940. The family then obtained a DeSoto dealership followed by a Chrysler Plymouth franchise. In 1960, Ed semi-retired from the auto business secure in the knowledge of a job well done.
Fran Napleton became the driving force for the family. It was then that Fran Napleton saw major opportunities to expand on what his father had started. Thanks to Fran's foresight, hard work & sacrifice, another store was obtained in 1976. Fran's diligence and commitment have earned the respect of his six sons, five of whom have followed in his footsteps by distinguishing themselves as leaders and innovators in the retail automobile business.
Today, Napleton dealerships number 24 franchises and 18 state-of-the-art sales & service facilities, providing employment for over 600 men and women. The cars sold by the Napleton's have gone from crank starters & solid tires to air bags & ABS, from rumble seats to integrated child seats. Times change but one thing hasn't: common courtesy.
The Napleton's see no reason to change. After all, we'd like to stay in business another 65 years and continue the legacy of Ed Napleton. He was quite a guy.
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Palatine, Illinois, the staff at Napleton's Palatine Subaru will help you find the Subaru vehicle you want. At Napleton's Palatine Subaru we offer a searchable online inventory of new Subaru cars in Palatine, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for.
For years, the financial staff at Napleton's Palatine Subaru has offered expert advice for those seeking an affordable Subaru car loan or lease. Our service doesn't just stop there. Palatine customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts.
Whether you are looking for a Subaru, or a pre-owned car or truck, Napleton's Palatine Subaru is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 1911 N Rand Rd. You can also reach Napleton's Palatine Subaru any time by filling out our contact form or calling us. The entire staff at Napleton's Palatine Subaru looks forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
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Showing 191 reviews
November 04, 2021
Joe was easy to work with--very knowledgeable about the car we wanted. We decided to give Napleton's Subaru a try after a disappointing experience with another dealership. Thanks for your help Joe! car we wanted. We decided to give Napleton's Subaru a try after a disappointing experience with another dealership. Thanks for your help Joe! More
by Jess
Employees Worked With
Joe McAvoy
November 03, 2021
Went in for a simple service and "check up". Tanairi walked me in and set it all up. She explained everything and made it so easy. She also went above and beyond to give me the breakdown of everything t walked me in and set it all up. She explained everything and made it so easy. She also went above and beyond to give me the breakdown of everything they checked and went over. Great customer service. Ill be back! More
by HDsteve389
Employees Worked With
Tanairi
November 03, 2021
Great experience working with Theo - knowledgeable, concise, and prompt. We were in and out in no time which is rare when going to a dealership. He even handled all our financing quickly and efficientl concise, and prompt. We were in and out in no time which is rare when going to a dealership. He even handled all our financing quickly and efficiently without the usual song and dance (no hassle buying indeed!) I'm already looking forward to returning when it's time to trade my new car in for an upgrade!! More
by Shay Evans
Employees Worked With
Theo Davis
November 02, 2021
Napleton Dealership provided excellent customer Service to me and my car. Mr. Theo Davis /team Rocks!! I left the dealership feeling confident my car was serviced with top notch care. Mrs Miller to me and my car. Mr. Theo Davis /team Rocks!! I left the dealership feeling confident my car was serviced with top notch care. Mrs Miller More
by NeenaB4
Employees Worked With
Theo Davis
November 02, 2021
Second Outback purchased with Joe McAvoy. Family also purchased with Napelton and Joe. During this unprecedented time of car buying they were honest about expectations and prices. Our cars were ordered purchased with Napelton and Joe. During this unprecedented time of car buying they were honest about expectations and prices. Our cars were ordered and received timely. Also service our older Outback with Napelton and have been happy with the service.. Staff always helpful with questions and concerns. Great dealership. More
by Resipag
Employees Worked With
Victor, Joe McAvoy
November 02, 2021
They are charging $3,000 above MSRP for people trading in Subaru's. They are charging $5,000 MSRP above for non Subaru owners. I can understand an up-charge due to the current market. They are also charging Subaru's. They are charging $5,000 MSRP above for non Subaru owners. I can understand an up-charge due to the current market. They are also charging $1,000 above it if you are customizing and buying direct from Subaru. I spoke with another dealership after leaving there and they do NOT charge extra when buying direct from Subaru. Also, Theo (I think was his name) tried to tell me that used cars are depreciating in value. However, I presented them with a car at their Schaumburg location clearly listed above MSRP. Should note: this was the same car as mine will 5,000 less miles, however it did not have the optional package added like mine. I came in and they offered me $4,000 less for my car than what their website offered me. Also, they do not adhere to their 500 military incentive offered on their website. When I bought the car I was coming in to try and trade, they offered me less that 400 and told me it was only 100, "it's not that big of a deal". I went to a different Subaru dealership. Got offered $1,500 above MSRP with a package that was NOT included in the car Napleton offered me for $3,000 above. The location also offered me $3,500 more than Napleton Palatine for my trade-in. When I was leaving, I asked for his name and he refused to give it to me (Theo) and told me if I wasn’t buying a car to leave - which I already was. Then came out to my car AFTER he told ME to leave to try and talk more. Just do yourself a favor and avoid this location. More
by k.villa12
Employees Worked With
Theo
