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Napleton's Palatine Subaru

Palatine, IL

4.3
178 Reviews

1911 N Rand Rd

Palatine, IL

60074

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Showing 178 reviews

October 26, 2021

This was a fast and easy purchase. Dan was very helpful and was very excited to help me walk out with my dream car. More

by bizamudio1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Garcia
Oct 28, 2021 -

Napleton's Palatine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 19, 2021

Daniel was awesome. It was the best buying experience I've ever had. Keep up the good work Daniel. More

by jaywrx2018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theo Davis, Daniel Byun, Peter Staszalek
Oct 21, 2021 -

Napleton's Palatine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 03, 2021

Took my car for oil change.After I got my car back I noticed that the car was shaking.Checked my oil dipstick and oil looked dirty so I decided to do my own oil change .service technician did not drain More

by Mimek7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Rodriguez
August 02, 2021

We walked in this past Saturday never having owned a Subaru and walked away with a new Forrester. This dealership was a pleasant surprise in terms of the ease in purchasing a car, from our great sales p More

by B D Rowe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon
Oct 10, 2021 -

Napleton's Palatine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 23, 2021

We were very pleased with our experience at Napleton's Subaru! Our salesman, Peter Staszalek, was very professional, knowledgeable, and patient as we carefully chose our new Forester. More

by syverclan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Staszalek
Oct 10, 2021 -

Napleton's Palatine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 27, 2021

Made an appt to buy a car, called to say I was on my way (an hour drive), showed up and they were selling it to another person. Their response "the other people got there first" Napleton is about sales, More

by clew416
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Cary, Sheldon Joy
Oct 10, 2021 -

Napleton's Palatine Subaru responded

Hi, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to our General Manager, Danny Napleton at dn@napletonmail.com and we will do our best to make this better. Take care!

March 26, 2021

Just gonna leave this here. This is the email I sent out after the dealership followed up with me: Thanks for reaching out. I appreciate you saying you would like to hear my opinion even though you will More

by CJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Napleton, Kyle Crump
February 22, 2021

Wish I could tell you how my car buying went but it never got that far. The car was a 2010 outback was listed online for $8443. I inquired and received a text from Joe McAvoy rather quickly. We spoke on the More

by Blak
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Joe McAvoy and almost Daniel
Oct 10, 2021 -

Napleton's Palatine Subaru responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to our General Manager, Danny Napleton at dn@napletonmail.com and we will do our best to make this better. Take care!

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