Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Palatine Subaru
Palatine, IL
178 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 178 reviews
November 03, 2021
Great experience working with Theo - knowledgeable, concise, and prompt. We were in and out in no time which is rare when going to a dealership. He even handled all our financing quickly and efficientl concise, and prompt. We were in and out in no time which is rare when going to a dealership. He even handled all our financing quickly and efficiently without the usual song and dance (no hassle buying indeed!) I'm already looking forward to returning when it's time to trade my new car in for an upgrade!! More
by Shay Evans
Employees Worked With
Theo Davis
November 02, 2021
Napleton Dealership provided excellent customer Service to me and my car. Mr. Theo Davis /team Rocks!! I left the dealership feeling confident my car was serviced with top notch care. Mrs Miller to me and my car. Mr. Theo Davis /team Rocks!! I left the dealership feeling confident my car was serviced with top notch care. Mrs Miller More
by NeenaB4
Employees Worked With
Theo Davis
November 02, 2021
Second Outback purchased with Joe McAvoy. Family also purchased with Napelton and Joe. During this unprecedented time of car buying they were honest about expectations and prices. Our cars were ordered purchased with Napelton and Joe. During this unprecedented time of car buying they were honest about expectations and prices. Our cars were ordered and received timely. Also service our older Outback with Napelton and have been happy with the service.. Staff always helpful with questions and concerns. Great dealership. More
by Resipag
Employees Worked With
Victor, Joe McAvoy
November 02, 2021
They are charging $3,000 above MSRP for people trading in Subaru's. They are charging $5,000 MSRP above for non Subaru owners. I can understand an up-charge due to the current market. They are also charging Subaru's. They are charging $5,000 MSRP above for non Subaru owners. I can understand an up-charge due to the current market. They are also charging $1,000 above it if you are customizing and buying direct from Subaru. I spoke with another dealership after leaving there and they do NOT charge extra when buying direct from Subaru. Also, Theo (I think was his name) tried to tell me that used cars are depreciating in value. However, I presented them with a car at their Schaumburg location clearly listed above MSRP. Should note: this was the same car as mine will 5,000 less miles, however it did not have the optional package added like mine. I came in and they offered me $4,000 less for my car than what their website offered me. Also, they do not adhere to their 500 military incentive offered on their website. When I bought the car I was coming in to try and trade, they offered me less that 400 and told me it was only 100, "it's not that big of a deal". I went to a different Subaru dealership. Got offered $1,500 above MSRP with a package that was NOT included in the car Napleton offered me for $3,000 above. The location also offered me $3,500 more than Napleton Palatine for my trade-in. When I was leaving, I asked for his name and he refused to give it to me (Theo) and told me if I wasn’t buying a car to leave - which I already was. Then came out to my car AFTER he told ME to leave to try and talk more. Just do yourself a favor and avoid this location. More
by k.villa12
Employees Worked With
Theo
October 27, 2021
Had Joe McAvoy as my salesman and despite all the negative reviews I saw going in for the dealership, he exceeded all expectations and I am thrilled to be buying a car from him. Not pushy, reasonable negative reviews I saw going in for the dealership, he exceeded all expectations and I am thrilled to be buying a car from him. Not pushy, reasonable, and all around a nice gentleman to deal in for business. More
by classicsnapshotamanda
Employees Worked With
Joe McAvoy
